AutoNation Ford Katy - Service Center

I always feel stressed when I go for Service at a dealership but my experience this time was so much better. I wish all dealerships had a Service Manager like Auto Nation. He was honest and helpful a dealership but my experience this time was so much better. I wish all dealerships had a Service Manager like Auto Nation. He was honest and helpful and that’s what helps make a Dealership worth referrals. More

I am always happy with the work from AutoNation. It did take a lot longer this time due not having the part. I still was ok because of the staff. Love Robert Longeria he is an asset to your Company. It did take a lot longer this time due not having the part. I still was ok because of the staff. Love Robert Longeria he is an asset to your Company. More

Great customer service since I walked in to get my oil change!! Great job will be coming back change!! Great job will be coming back More

Hi my name is Paty Collier I been taking my car to this dealership for years since I own my Ford Edge they always fix my car when I had recalls they give me the peace of mind they do a fantastic job specia dealership for years since I own my Ford Edge they always fix my car when I had recalls they give me the peace of mind they do a fantastic job specially MR. Robert Longoria he help me thru the process of recalls and excellent services and super fast, More

Been waiting since February, 2022 for a part. service department tech stopped responding to the text thread. service department tech stopped responding to the text thread. More

As soon as pulling in someone immediately helped me and got to work on my car. I really appreciated all their help and my car was done within 2 hours when another auto shop told me they couldn't look at my got to work on my car. I really appreciated all their help and my car was done within 2 hours when another auto shop told me they couldn't look at my car for another 3 days. More

James was very helpful and professional in handling my service needs. He is the primary reason for my repeat visits. Thank you James! service needs. He is the primary reason for my repeat visits. Thank you James! More

Excellent support and very professional team. They really care about the customer. Good work ethics at the service. Call Robert They really care about the customer. Good work ethics at the service. Call Robert More

The service manager was excellent and very helpful. The only concern is that I had a 3:00 clock appointment and still had to wait 2 hours to get it done. The appointment did not seem to matter much. The only concern is that I had a 3:00 clock appointment and still had to wait 2 hours to get it done. The appointment did not seem to matter much. More

Service advisors and techs are very knowledgeable and honest. The repairs and service is excellent. My only issue having to wait 3 to 5 days just to have the vehicle diagnosed. I can’t afford to rent a v honest. The repairs and service is excellent. My only issue having to wait 3 to 5 days just to have the vehicle diagnosed. I can’t afford to rent a vehicle while my vehicle is waiting to get diagnosed not to mention more time to make repairs if needed. How about loaner cars if this can’t be avoided? More