AutoNation Ford Katy - Service Center

I had my Explorer's battery replaced, and they did a fantastic job of completing this in a timely manner. The cost was the same as an auto parts store, and I was very thankful for that too. My service r fantastic job of completing this in a timely manner. The cost was the same as an auto parts store, and I was very thankful for that too. My service rep, David, is amazing. He always takes time to discuss any issues I have about my vehicle, my warranty, and everything in between. I can always count on AutoNation to give me great service, keep me informed of status of service, and provide other important information regarding my vehicle. Thanks for helping me keep my vehicle in tip top shape! More

I had favorable comments regarding this dealership but my last service was a game changer for the worse. After having new rear brakes placed I noticed after four days that I had only one wheel lug on one of last service was a game changer for the worse. After having new rear brakes placed I noticed after four days that I had only one wheel lug on one of the rear wheels. I lost five lugs and two are sheered off. Obviously the repairman did not tighten the lugs. If I had not noticed this a very bad accident could have occurred More

They are always welcoming and professional. They explain what will be done with your vehicle. They keep you updated on the progress and follow up after service. They explain what will be done with your vehicle. They keep you updated on the progress and follow up after service. More

Great customer service and a very clean dealership. Very convenient location for me. The Service Director and his team are amazing. I will return. Very convenient location for me. The Service Director and his team are amazing. I will return. More

Service is excellent and gets done correctly Having a regular service adviser who keeps you updated is a plus! regular service adviser who keeps you updated is a plus! More

The team at AutoNation Ford Katy got me out quick. Thank you again for your fast service. Thank you again for your fast service. More

always a good experience w ford auto nation. ..check in is quick...always promises when vehicle is ready and it usually is ready ..check in is quick...always promises when vehicle is ready and it usually is ready More

Henry the service manager, was extremely helpful and knowledgeable. He always gives good advice and professional. He is the only reason I don’t go elsewhere. I Will definitely return for anything I need knowledgeable. He always gives good advice and professional. He is the only reason I don’t go elsewhere. I Will definitely return for anything I need for my Truck. More

Although the phone interaction left a lot to be desired, the service manager (Don) took great care of me when I showed up, and they got me turned around and headed out quickly. the service manager (Don) took great care of me when I showed up, and they got me turned around and headed out quickly. More

Trying to get my new (bought in April '23) Ford F-150 Hybrid Platinum in for repair is a joke! Getting someone to answer a phone call is like pulling teeth, so I schedule an "appointment" online. When I Hybrid Platinum in for repair is a joke! Getting someone to answer a phone call is like pulling teeth, so I schedule an "appointment" online. When I get to the dealership at my appointed day and time, they have no record of it! I find the service group neither helpful or informed on their product. I have a running board (1) that will not retract, it just stays out, but they can't even look at it for three days; meanwhile I'm without a vehicle because they don't give out a loaner until they diagnose the problem and determine it's warrantable. I can't be without a car for three days! So, here I am driving a new truck with one running board stuck in the out position! More