AutoNation Ford Katy - Service Center

everything was great. they got my truck right on in there and got it done. james thompson the service writer is great; he did a fine job. thanks. they got my truck right on in there and got it done. james thompson the service writer is great; he did a fine job. thanks. More

Mark was very helpful during my vehicle service visit, but customer friendliness has never been an issue... wait time is always the issue. but customer friendliness has never been an issue... wait time is always the issue. More

I was really happy with the purchase of my vehicle here. But the service for oil change is discouraging. I have been here 4 times for an oil change and each time the price changes for the higher each time, But the service for oil change is discouraging. I have been here 4 times for an oil change and each time the price changes for the higher each time, even though I get the same “works package” or bring a coupon. The service reps don’t tell you the price until you pick up your car and it’s too late to discuss the price. I also don’t like that you don’t get a print out of the “multipoint inspection.” More

AutoNation Ford Katy has consistently done a good job for my auto repair needs. I find them to be trustworthy to do what is required and mot "extras". Thank you. Special shout out to Randy Linney, Servi my auto repair needs. I find them to be trustworthy to do what is required and mot "extras". Thank you. Special shout out to Randy Linney, Service Advisor; job well done. More

I received 2 oil changes with 2 different service folks and they were both great. and they were both great. More

Great place been going there for about 4 yrs and have never had a problem. They also look ahead and let you know what your vehicle would need in the future. never had a problem. They also look ahead and let you know what your vehicle would need in the future. More

I made an appointment for 9:30am for an oil change, got there earlier than the appointment. I did not get out of the place until 12:40, there was no update and no one told me there would be a long wait for there earlier than the appointment. I did not get out of the place until 12:40, there was no update and no one told me there would be a long wait for an oil change. I had to ask the advisor for updates because not once was I updated. I didn't see the purpose of an appointment with a 3hr wait. More

Very Friendly enjoy going in to this dealership. Explain everything well I will be back to this location. Explain everything well I will be back to this location. More

Here is my RATINGS. 1. My First Visit: I sat there for two hours , waiting for the call. and watched the truck sitting outside. When I have asked the Service Writer, t 1. My First Visit: I sat there for two hours , waiting for the call. and watched the truck sitting outside. When I have asked the Service Writer, then I was called and I saw the person go to the truck and bring it to the front. 2. The Second visit last Friday, the 10th June 2022, just for an oil change and inspection and had appointment for 9 am, the service writer said it will be all day, and said there was a recall on the truck also. I had only 5560 miles on the vehicle. Note: I was dropped off at my home, but later on that day I was told that there is no pick up available after 3 pm. Next day I have to get the UBER, and pay them, to pick up the Truck. If the oil change was done, the Mechanic did not see the dust on the Engine, the leaves under the hood when it was opened. They were still there when I brought the truck home. I had to do it myself. The Service writer said that he will take care of washing the Truck.- DID NOT HAPPEN. Please send me the pictures taken when I brought the Truck in, as I have noticed something and want to make sure. Will let you know when I receive the pictures 1. Driver's side Picture 2. Passenger side picture I will be waiting for the pictures. - I have sent a message to the service writer this morning for the pictures but have not got them yet. Thank you Jay Vanga More