AutoNation Ford Katy - Service Center

David Corbin is an excellent service advisor. It’s a pleasure working with him again. It’s a pleasure working with him again. More

Was my first time to leave the dealership unhappy. After my oil change and rotation in my car, that bought with you 16 months ago, my car was dripping oil 3 consecutive days (I have the pictures) for After my oil change and rotation in my car, that bought with you 16 months ago, my car was dripping oil 3 consecutive days (I have the pictures) for that reason I came back to the dealership in order to fix the problem. Brandon Diaz made me feel non welcome and he was kind of rude with me. Brandon told me that the service will take 1 hour and he will call me when the car is ready. After 4 hours, I did not hear anything from him, so I called Ford to know the status of my car, and someone told me that the car was ready. When I went to pick up my car he just ignore me. When finally he talk to me, he told me that they just clean it and nothing was wrong, even when I show him the pictures on 3 consecutive days of dripping. He was traying to convened me that that was normal, that was ridiculous and make non sense, it is not my firs car, neither my first time changing the oil, so when Brandon told me it is "normal" that amount of oil dripping for 3 days. That was kind of offensive to my intelligence and experience of a 57 years old men. Then when he told me you can take your car when they bring it to the front, but did not give me any paper to give the car to me, the guy who broth the car request a document to give me my own car, but Brando did not give me any. I was waiting "again" for somebody to find Brandon and he never appeared, so somebody did his job and got my car. That was ridiculous!!! My car is not dripping oil so far, so we will see. Brandon customer service "Very poor" More

everything was great. they got my truck right on in there and got it done. james thompson the service writer is great; he did a fine job. thanks. they got my truck right on in there and got it done. james thompson the service writer is great; he did a fine job. thanks. More

Mark was very helpful during my vehicle service visit, but customer friendliness has never been an issue... wait time is always the issue. but customer friendliness has never been an issue... wait time is always the issue. More

I was really happy with the purchase of my vehicle here. But the service for oil change is discouraging. I have been here 4 times for an oil change and each time the price changes for the higher each time, But the service for oil change is discouraging. I have been here 4 times for an oil change and each time the price changes for the higher each time, even though I get the same “works package” or bring a coupon. The service reps don’t tell you the price until you pick up your car and it’s too late to discuss the price. I also don’t like that you don’t get a print out of the “multipoint inspection.” More

AutoNation Ford Katy has consistently done a good job for my auto repair needs. I find them to be trustworthy to do what is required and mot "extras". Thank you. Special shout out to Randy Linney, Servi my auto repair needs. I find them to be trustworthy to do what is required and mot "extras". Thank you. Special shout out to Randy Linney, Service Advisor; job well done. More

I received 2 oil changes with 2 different service folks and they were both great. and they were both great. More

Great place been going there for about 4 yrs and have never had a problem. They also look ahead and let you know what your vehicle would need in the future. never had a problem. They also look ahead and let you know what your vehicle would need in the future. More

I made an appointment for 9:30am for an oil change, got there earlier than the appointment. I did not get out of the place until 12:40, there was no update and no one told me there would be a long wait for there earlier than the appointment. I did not get out of the place until 12:40, there was no update and no one told me there would be a long wait for an oil change. I had to ask the advisor for updates because not once was I updated. I didn't see the purpose of an appointment with a 3hr wait. More

Very Friendly enjoy going in to this dealership. Explain everything well I will be back to this location. Explain everything well I will be back to this location. More