AutoNation Ford Katy - Service Center

I brought my 2017 Ford Taurus for an oil & filter change. Eric Garcia is the service advisor that helped me. He was professional & friendly. I really appreciated that. He told me it would take 1-1/2 hours. H Eric Garcia is the service advisor that helped me. He was professional & friendly. I really appreciated that. He told me it would take 1-1/2 hours. He got my car back to me in 1 hour and 20 minutes. I was so surprised & very happy. Service was great! I have been bringing my car in for service for 5 years & this is the best service I have received. Awesome! More

Outstanding service and professionalism! The service was efficient and well done… Thank you very much.. The service was efficient and well done… Thank you very much.. More

Autonation always goes the extra mile to see that our Ford F-150 pickup is in top condition for our safety. Ford F-150 pickup is in top condition for our safety. More

This dealership is always busy, but always takes care of you. James was great to work with, as he seems to be the cog that makes the service department turn. I was estimated 2 days to turn around my recall you. James was great to work with, as he seems to be the cog that makes the service department turn. I was estimated 2 days to turn around my recall service work, but they were able to get my truck back to me in 4 hours. Their text messaging alert system and the video follow up of the service completion are nice value-adds to the process. Very happy to deal with Auto Nation Ford for vehicle purchases as well as service. Best dealership in Houston, in my humble opinion. More

The hospitality & the customer service was great! ! I haven’t had this type of service in years!! Keep up the great work!! ! I haven’t had this type of service in years!! Keep up the great work!! More

The technician were very professional and did a very good job , knowledgeable and helpful with experience. They are good job , knowledgeable and helpful with experience. They are good More

I took my truck in for an inspection and oil change. It was done in a timely manner and I was called as soon as it was completed. They were done before noon so I was able to pick up my truck early.! It was done in a timely manner and I was called as soon as it was completed. They were done before noon so I was able to pick up my truck early.! More

Took very good care of me and my car. Kept me awake informed and car was ready before my promised time Kept me awake informed and car was ready before my promised time More

I always receive excellent service. Andres was especially helpful. Kept me advised throughout the process. Andres was especially helpful. Kept me advised throughout the process. More

Had a great experience. My Truck was done earlier than promised and the team there was very thorough. I would go back for sure!!! I was not pressured into anything outside o My Truck was done earlier than promised and the team there was very thorough. I would go back for sure!!! I was not pressured into anything outside of what it was there for More