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AutoNation Ford Katy - Service Center

Katy, TX

4.4
1,003 Reviews

1,003 Reviews of AutoNation Ford Katy - Service Center

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May 25, 2022

When I arrived the lines were full which concerned me. While I waited to get with my advisor the bays were empty. Their system is well organized. Eric my advisor toke care of the truck and got it out on t More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Garcia
May 27, 2022 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 25, 2022

From the time I purchased my vehicle, I have always received excellent service. My sales person was great, I have used the parts dept. twice; again, great. I have used the service dept. twice; again, g More

by mcdthe73ag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek (sales), Robert (parts), & Randy (service)
May 27, 2022 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 23, 2022

James got me in and out for 2 recalls and an inspection in little more than 1/2 day More

by rbia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Thompson
May 24, 2022 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

May 23, 2022

I was called bud by the parts service manager when I told him my name was not bud he said he call everyone bud or beaner I guess only whites allowed at auto nation no brown or black allowed…. More

by Leon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy schoonover
May 23, 2022

Quick and easy. ..in and out no problem. Good communication from the Service Tech. Overall a good service visit. More

by JPN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl D Larenti
May 24, 2022 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

May 20, 2022

Great service rep, David Lewis. Service done right and only what is needed! I trust them with all my service needs! More

by Plat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lewis
May 22, 2022 -

AutoNation Ford Katy responded

Hi, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help.

May 20, 2022

David did a great job servicing our vehicle, and so did Jonathan. We always bring our Bronco Sport to AutoNation Ford Katy and will continue to do so, because all of their service advisors and mechanics d More

by MikeM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Corvin and Jonathan Rios
May 23, 2022 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

May 19, 2022

The service was great and I was in and out in a timely manner. I also received a video that detailed the current state of other components of my vehicle. More

by mhoward832
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
May 20, 2022 -

AutoNation Ford Katy responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!

May 18, 2022

Easy to setup appt time for service. Prompt and courteous service with no additional items. More

by aabcparker2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres a Vellaneda
May 20, 2022 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 18, 2022

I am traveling across the country with a toy hauler RV. Oil was due to be changed while in Katy, TX. They were just as thorough as if I was a regular customer from Katy, TX. Outstanding! More

by JT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave and the young gentleman that changed my oil
May 20, 2022 -

AutoNation Ford Katy responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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