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AutoNation Ford Katy - Service Center

Katy, TX

4.4
1,003 Reviews

1,003 Reviews of AutoNation Ford Katy - Service Center

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May 12, 2022

Service tech was awesome and knowledgeable. Great communication and updates on vehicle and most of all respectful and friendly. More

by jaimeflores467
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel D' Larenti
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May 14, 2022 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

May 11, 2022

prompt and grateful service. very nice persons, definitely I can recommend for services of you need a new car.. More

by jrzamudio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
mickel ouida
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May 12, 2022 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Katy and we hope to be of service again in the future.

May 11, 2022

The service advisor was very professional and nice. He communicated with me during process until truck was complete. More

by James
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Diaz
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May 13, 2022 -

AutoNation Ford Katy responded

Hello James, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 11, 2022

I went in for routine maintenance oil change and fuel filters change surprisingly it was in a timely manner More

by steve.johnson518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathan
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May 13, 2022 -

AutoNation Ford Katy responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 11, 2022

Great service friendly staff and very convenient to my house, James was great and very knowledgeable More

by Coachwalder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Thompson
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May 13, 2022 -

AutoNation Ford Katy responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 10, 2022

I had a great experience with David Lewis he always takes care of my car. More

by tjolly8008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lewis
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May 12, 2022 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

May 09, 2022

The service was really great was done in appropriate timing I was in and out people were very friendly. More

by Vbryant22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathan
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May 12, 2022 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

May 06, 2022

Randy was great Everyone did a great job. I would recommend them to anyone needing repairs. More

by rhema54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
randy
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May 09, 2022 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

May 05, 2022

Very professional and got my truck repaired in a timely manner. Made the process of getting my vehicle and me back in it quic and easy. More

by jjkulhanek83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Thomas
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May 06, 2022 -

AutoNation Ford Katy responded

Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

May 03, 2022

Service waits are long even with an appointment. Waited over 2.5 hours just to know if battery needed to be replaced. One very nice service guy waited on me and one arrogant service guy treated me More

by CJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service rep
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May 06, 2022 -

AutoNation Ford Katy responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (281) 305-8949 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

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