AutoNation Ford Katy - Service Center

Tom Magee excellent customer service! I recommend highly as a customer service manager. One of the best I recommend highly as a customer service manager. One of the best More

I should have been told when I went in to drop my car off that the parts were not available and because of that the car has sat for a week and a half and only some of the work got done the work that did get that the parts were not available and because of that the car has sat for a week and a half and only some of the work got done the work that did get done was only a couple of months out of warranty and it all had to be redone again the overall experience was not up to what it has been in the past years More

Very good service. Brought my truck in for a recall notice and it was completed in less than 1 day. Service tech was responsive and communicated well through text mes Brought my truck in for a recall notice and it was completed in less than 1 day. Service tech was responsive and communicated well through text messages. More

Good overall but could be a little faster, especially if you scheduled an appointment ahead of time. Also, they need to bring back the loaner cars so I can actually get more of my services taken care of. you scheduled an appointment ahead of time. Also, they need to bring back the loaner cars so I can actually get more of my services taken care of. More

Excellent Service affordable Prices They always let me know when my vehicle is ready very Friendly know when my vehicle is ready very Friendly More

They need lessons on customer service in the service department. Asked to check my rotors along with my oil change on a car I bought six months ago. He proceeds to tell me it would be 180 to just look a department. Asked to check my rotors along with my oil change on a car I bought six months ago. He proceeds to tell me it would be 180 to just look at them. I didn’t ask them to change them for free. Just look at them. I left frustrated in the morning. When we come back to pick up the car, they tell me the rear rotors are very worn. So I bought a car that should’ve had new rotors and I was made to feel like a burden after my request and they checked the brakes anyways. Why tell a customer they won’t check the brakes and then go and check them anyways? Makes no sense. Did he just want to tell me no for the sake of it? Terrible service. More

Sale service it’s good only. Ms.hunter very helpful and hard working person. Thank you so much Ms.hunter very helpful and hard working person. Thank you so much More

Awesome quick service from Tom. Will definately be my go to place to take my vehicle for a service Will definately be my go to place to take my vehicle for a service More

The service department seldom answers the phone and does not reliably return phone calls It is frustrating to have to physically go to the dealership to check the status of your car not reliably return phone calls It is frustrating to have to physically go to the dealership to check the status of your car More

Carl was great and had a wonderful personality always smiling. And tired his best to have my car done in a timely manner... Issues I had was not dealing with Carl but management. That's was a disappointm smiling. And tired his best to have my car done in a timely manner... Issues I had was not dealing with Carl but management. That's was a disappointment and very unexpected when I was never disrespectful. But other than that Carl get a 10/10 from me.. Thank you Carl for your professionalism More