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AutoNation Ford Katy - Service Center

Katy, TX

4.4
1,003 Reviews

1,003 Reviews of AutoNation Ford Katy - Service Center

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April 22, 2022

Every thing ran smoothly , and quick I was a walk in and still got out quick great environment all commodities in the waiting area were good thanks for making it a great experience! More

by Feliciano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember at the moment
Apr 25, 2022 -

AutoNation Ford Katy responded

Hi Feliciano, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

April 22, 2022

Mr. Mickel was awesome with the explanation and service. Since i arrived he took his time for a great service and I’m happy with my car being checked there. Super friendly and dedicated to exceed his work. More

by milagrosga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mickel Ouida
Apr 22, 2022 -

milagrosga responded

I’m happy to bring my car there, Mr Mickel take good care of the clients and cars that he is in charge.

April 22, 2022

Customer service was awesome. They took the time to explain what was going on with my vehicle. More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom
Apr 24, 2022 -

AutoNation Ford Katy responded

Hi Rich, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

April 22, 2022

Greeted and taken care of promptly! Great service! Very helpful and courteous team! They take time to answer any of my questions! More

by wendybravo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Apr 24, 2022 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 20, 2022

Just had the first service on the new truck went great. Everyone was professional and courteous. More

by C. Schmidt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ouida
Apr 23, 2022 -

AutoNation Ford Katy responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

April 19, 2022

Brandon was very helpful and kept me updated on each step of the repair work, which was very much appreciated. More

by nftrochesset
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Diaz
Apr 23, 2022 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 19, 2022

Great dealer service department. Got me in efficiently. However they did not provide a rental More

by ledung101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel and Carl
Apr 23, 2022 -

AutoNation Ford Katy responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 18, 2022

Great experience! The dealership was nice and clean. When arrived I was greeted by a Service Attendant that escorted me to my Service Advisor. From there my appointmen More

by jc4206
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Linney
Apr 21, 2022 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 18, 2022

The gentleman that helped me was very professional and helpful. He kept me informed and educated me on engine advancements over the years. More

by elsnerpb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
Apr 23, 2022 -

AutoNation Ford Katy responded

Hi, we appreciate you taking the time to leave us a response! Drive safe, and we'll see you on the road.

April 18, 2022

It’s fins clean nice people. Took a little long for a simple oil change and inspection two hours. But lounge nice More

by jdtikkanen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom
Apr 22, 2022 -

AutoNation Ford Katy responded

Hi, we appreciate you taking the time to leave us a response! If you need more help, our team is available to talk -- safe travels!

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