AutoNation Ford Katy - Service Center

The service department seldom answers the phone and does not reliably return phone calls It is frustrating to have to physically go to the dealership to check the status of your car not reliably return phone calls It is frustrating to have to physically go to the dealership to check the status of your car More

Carl was great and had a wonderful personality always smiling. And tired his best to have my car done in a timely manner... Issues I had was not dealing with Carl but management. That's was a disappointm smiling. And tired his best to have my car done in a timely manner... Issues I had was not dealing with Carl but management. That's was a disappointment and very unexpected when I was never disrespectful. But other than that Carl get a 10/10 from me.. Thank you Carl for your professionalism More

Every thing ran smoothly , and quick I was a walk in and still got out quick great environment all commodities in the waiting area were good thanks for making it a great experience! still got out quick great environment all commodities in the waiting area were good thanks for making it a great experience! More

Mr. Mickel was awesome with the explanation and service. Since i arrived he took his time for a great service and I’m happy with my car being checked there. Super friendly and dedicated to exceed his work. Since i arrived he took his time for a great service and I’m happy with my car being checked there. Super friendly and dedicated to exceed his work. More

Customer service was awesome. They took the time to explain what was going on with my vehicle. They took the time to explain what was going on with my vehicle. More

Greeted and taken care of promptly! Great service! Very helpful and courteous team! They take time to answer any of my questions! Great service! Very helpful and courteous team! They take time to answer any of my questions! More

Just had the first service on the new truck went great. Everyone was professional and courteous. Everyone was professional and courteous. More

Brandon was very helpful and kept me updated on each step of the repair work, which was very much appreciated. of the repair work, which was very much appreciated. More

Great dealer service department. Got me in efficiently. However they did not provide a rental Got me in efficiently. However they did not provide a rental More

Great experience! The dealership was nice and clean. When arrived I was greeted by a Service Attendant that escorted me to my Service Advisor. From there my appointmen The dealership was nice and clean. When arrived I was greeted by a Service Attendant that escorted me to my Service Advisor. From there my appointment was confirmed and was out the door with no problems. With the expectation of not having my truck back for a few days was notified the next day that it was ready. The Team here are very professional and provided excellent service with a quick turnaround. Thank you More