AutoNation Ford Katy - Service Center

As always, the service department excels at customer service. After my Escape failed the state inspection at another garage, I took it to Autonation and it passed. Eric explained why it didn’t pass beca service. After my Escape failed the state inspection at another garage, I took it to Autonation and it passed. Eric explained why it didn’t pass because the other garage didn’t have updated software. More

Excellent service by Jordan. Timely and quick. Gave very good advice. Very friendly and personable. Timely and quick. Gave very good advice. Very friendly and personable. More

First time having Ford F-250 service work done after owning a Toyota Tundra for over a decade. The service advisor had the personality of a rock. Acted like I was interrupting his day even though I ha owning a Toyota Tundra for over a decade. The service advisor had the personality of a rock. Acted like I was interrupting his day even though I had a 7:30AM appointment. Oil change and tire rotation took 1hr 45min. My Tundra routinely was done in under an hour. I LOVE my F250, but so far the customer service with Ford has been dismal. More

Took my vehicle for repairs. They had to keep it for many days. My warranty comes with rental/loaner car. They didn't have any. My vehicle is a GMC. The dealership was a Ford. I They had to keep it for many days. My warranty comes with rental/loaner car. They didn't have any. My vehicle is a GMC. The dealership was a Ford. I WAS TOLD i needed to go to the Autonation GMC. Which is over an hour to get to and in a bad srea. They do not have equipment to fix anything but a Ford. I spent $4000 on warrenty was told i would get a rental and take my car to any Autonation for repairs. NOT TRUE!!!! MANAGEMENT WAS NO HELP!! More

Mark provided excellent customer service. My car was ready earlier than expected and the warranty company benefit was great. No out of pocket expense. My car was ready earlier than expected and the warranty company benefit was great. No out of pocket expense. More

Negative attitude by service writer regarding solving a dashboard computer problem. They didn’t resolve the problem. I asked them to check the brakes and they completely blew that off. I guess they don’t w dashboard computer problem. They didn’t resolve the problem. I asked them to check the brakes and they completely blew that off. I guess they don’t want the huge amount of $ for doing a service like that. Think I’ll call Ford and start using a different dealership. More

Very good service and dedicated employees. Daniel is my advisor and he has been doing a great job! Daniel is my advisor and he has been doing a great job! More

Jordan took great care of me, always kept me up to date on what was happening. on what was happening. More

Great dealer, I have good experience with their customer service, specially in their service department always good communication with the service representative, real good explained, overall will continue service, specially in their service department always good communication with the service representative, real good explained, overall will continue to service with Auto Nation. More

This dealership is very professional and I feel valued as a customer. The service representative was knowledgeable and efficient. I was please with the amount of time it took to complete my service. a customer. The service representative was knowledgeable and efficient. I was please with the amount of time it took to complete my service. More