AutoNation Ford Katy - Service Center

Took my vehicle for repairs. They had to keep it for many days. My warranty comes with rental/loaner car. They didn't have any. My vehicle is a GMC. The dealership was a Ford. I They had to keep it for many days. My warranty comes with rental/loaner car. They didn't have any. My vehicle is a GMC. The dealership was a Ford. I WAS TOLD i needed to go to the Autonation GMC. Which is over an hour to get to and in a bad srea. They do not have equipment to fix anything but a Ford. I spent $4000 on warrenty was told i would get a rental and take my car to any Autonation for repairs. NOT TRUE!!!! MANAGEMENT WAS NO HELP!! More

Mark provided excellent customer service. My car was ready earlier than expected and the warranty company benefit was great. No out of pocket expense. My car was ready earlier than expected and the warranty company benefit was great. No out of pocket expense. More

Negative attitude by service writer regarding solving a dashboard computer problem. They didn’t resolve the problem. I asked them to check the brakes and they completely blew that off. I guess they don’t w dashboard computer problem. They didn’t resolve the problem. I asked them to check the brakes and they completely blew that off. I guess they don’t want the huge amount of $ for doing a service like that. Think I’ll call Ford and start using a different dealership. More

Very good service and dedicated employees. Daniel is my advisor and he has been doing a great job! Daniel is my advisor and he has been doing a great job! More

Jordan took great care of me, always kept me up to date on what was happening. on what was happening. More

Great dealer, I have good experience with their customer service, specially in their service department always good communication with the service representative, real good explained, overall will continue service, specially in their service department always good communication with the service representative, real good explained, overall will continue to service with Auto Nation. More

This dealership is very professional and I feel valued as a customer. The service representative was knowledgeable and efficient. I was please with the amount of time it took to complete my service. a customer. The service representative was knowledgeable and efficient. I was please with the amount of time it took to complete my service. More

Service was great. Also Jonathan was very professional and friendly. Will return for more service in the future. Also Jonathan was very professional and friendly. Will return for more service in the future. More

I always feel great going to autonation ford, specially with Mike, he really knows how to treat a customer. with Mike, he really knows how to treat a customer. More

Eric Garcia is a very hardworking, dedicated customer service person! I appreciate so much the attention to helping me get my truck serviced!! service person! I appreciate so much the attention to helping me get my truck serviced!! More