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AutoNation Ford Katy - Service Center

Katy, TX

4.3
1,012 Reviews

1,012 Reviews of AutoNation Ford Katy - Service Center

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October 19, 2023

Service experience was excellent, all items addressed, staff was courteous and professional with no issues after the service More

by Jerrylmelcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
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Oct 23, 2023 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 16, 2023

Excellent service, excellent follow up and very good customer experience. 100% recommended for the next time More

by Paagudel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enployee
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Oct 18, 2023 -

AutoNation Ford Katy responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 16, 2023

Loved the pick up and delivery service. They were friendly and prompt. It made the process easy and convenient, only thing my car wasn't washed even though they kept it overnite. More

by manny1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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October 15, 2023

They took good care of me and were very kind and explanatory, they answered all my questions. More

by gwBenza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
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Oct 19, 2023 -

AutoNation Ford Katy responded

Hi, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 13, 2023

Loved the pick up and delivery service. They were friendly and prompt. It made the process easy and convenient. They even called the previous dealership where I had the service done, to More

by asappingfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Truett and James
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Oct 15, 2023 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

October 13, 2023

Did good work, had the truck ready when promised. Attention to detail was good. Would recommend to others. More

by marc.enzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
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Oct 14, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Katy and we hope to be of service again in the future.

October 09, 2023

The gentleman I dealt with was courteous and prompt. He was knowledgeable and easy to deal with. No complaints. More

by Sacco.621p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
R. Longoria
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Oct 11, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 06, 2023

We have received very quick and professional service! Thanks to Mr. Mike Ouida, the Service Advisor. He was so helpful, polite, and professional. I trust his advise every time I take my car there. More

by nerveine_ouida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ouida
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Oct 10, 2023 -

AutoNation Ford Katy responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 05, 2023

Have service warranty and they do a good job of honoring this, Easy to get appointment and wait time not too bad. Service advisors polite and expedient. More

by bboubels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't remember
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Oct 08, 2023 -

AutoNation Ford Katy responded

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 02, 2023

Store is clean an organized, advisers are helpful and polite. I’ve had service done on my vehicles here for the last 2 years since I’ve lived in the area. More

by Sharper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Oct 05, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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