AutoNation Ford Katy - Service Center

Even though we had an appointment for the AM an unexpected volume of customers was causing a long wait the service clerk suggested we return later that day and we returned and only had an hour wait unexpected volume of customers was causing a long wait the service clerk suggested we return later that day and we returned and only had an hour wait we were satisfied . More

David Corvin was my service advisor He was very helpful and ALWAYS responded to my text. and ALWAYS responded to my text. More

This was the best Ford dealership experience I’ve had. I had multiple services done with ease. Jonathon was very informative, honest, and did not push sales (which is why I don’t enjoy going to the dealer I had multiple services done with ease. Jonathon was very informative, honest, and did not push sales (which is why I don’t enjoy going to the dealership). He provided me with the information, customized a plan that fit my needs, and allowed me to think about it before making a commitment. I requested to have my car ready by a certain time, which he guaranteed and followed through (that was a first at a dealership for me). Another great plus, was the communication. Jonathan communicated with me throughout the day by providing an update on the mechanic’s progress and answers to questions I previously had. Even while on-site he was very helpful and demonstrated higher than expected customer service. I will definitely be returning for future services at this location due to the customer service and quick turnaround. More

Inaccurate pickup estimates, wrong parts ordered, poor communication, paid for 5 days of rental out of pocket for warranty and recall repairs. communication, paid for 5 days of rental out of pocket for warranty and recall repairs. More

professional work done in a timely manner and at a fair rate. kept me informed during the repair process rate. kept me informed during the repair process More

Excellent service, followed up almost immediately after my initial contact and quick turnaround. Good experience my initial contact and quick turnaround. Good experience More

Staff was great and very attentive. I was informed of every step taken to take care of the issues at hand. Great experience! I was informed of every step taken to take care of the issues at hand. Great experience! More

Rough rude and the service people complaining that they are overworked! Not impressed! They are doing me a favor taking my car (and money) for service? Service manager was pissed off person too! I stayed are overworked! Not impressed! They are doing me a favor taking my car (and money) for service? Service manager was pissed off person too! I stayed polite and minimized confrontation! Service quality is dead at this dealership! Forget you! More

I did not purchase a vehicle here, but I visited the Aftermarket Service group to have a level installed on a 2021 F150. Their pricing was in line with other shops and did not include a ridiculous mark Aftermarket Service group to have a level installed on a 2021 F150. Their pricing was in line with other shops and did not include a ridiculous markup like other dealerships. Steve Drier was open and honest and saw that everything was completed on time and right the first time. More

Mark was great. He contacted me throughout that morning to keep me updated on my truck. He contacted me throughout that morning to keep me updated on my truck. More