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AutoNation Ford Katy - Service Center

Katy, TX

4.4
1,003 Reviews

1,003 Reviews of AutoNation Ford Katy - Service Center

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February 25, 2022

The car was ready thirty minutes before the promised time and I appreciated the technician videos. More

by Ted
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
Mar 01, 2022 -

AutoNation Ford Katy responded

Hi Ted, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

February 24, 2022

The service tech was very friendly and helpful with the service and the text from the online link was helpful More

by tinaearls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
Feb 26, 2022 -

AutoNation Ford Katy responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 24, 2022

The associates there are extremely courteous . They were able to get our vehicle done in a timely manner. Very efficient More

by Lucy or Bill Breeden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t recall their names but Courteous
Feb 26, 2022 -

AutoNation Ford Katy responded

Hello Lucy, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 24, 2022

Excellent service it was quick and reasonable. Service rep was great. Friendly staff. Thank you very much. More

by 7891juanjose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Feb 26, 2022 -

AutoNation Ford Katy responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 23, 2022

It’s great service like always, many thanks to Mr. Dustin Thomas he was very helpful and creative Thanks Ford again More

by sudad20032000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Thomas
Feb 26, 2022 -

AutoNation Ford Katy responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 23, 2022

The Service department is great. It’s easy, convenient, with no surprises. Many thanks to David Corbin and the Ford service team. More

by Richard Hart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Corbin
Feb 26, 2022 -

AutoNation Ford Katy responded

Hello Richard, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 21, 2022

Great dealership, I purched two vehicles from Autonation Ford Katy and will do it again More

by balli_james11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathan
Feb 22, 2022 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 20, 2022

The work to be done on my truck was well explained, finished on time and at the agreed price. More

by Gary Kincade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lewis
Feb 22, 2022 -

AutoNation Ford Katy responded

Hi Gary, we are pleased to hear you had such a positive experience with us, Please don't hesitate to reach out to us if there's anything more we can do!

February 19, 2022

Great Service! . Good communication. I was kept up to date on the status of my vehicle at all times. More

by stevers63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Feb 22, 2022 -

AutoNation Ford Katy responded

Hi, we are pleased to hear you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!

February 18, 2022

Katy AutoNation Ford,Worst dealership Ever! Henri Sanchez and Don worst Service Management.They have no respect for their customers and give more excuses More

by tmg0708
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Henri Sanchez and Don/Service management
Feb 20, 2022 -

AutoNation Ford Katy responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Katy. If you'd like, please contact our General Manager at (281) 305-8949. We'd appreciate the chance to make your experience a positive one.

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