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AutoNation Ford Katy - Service Center

Katy, TX

4.4
1,003 Reviews

1,003 Reviews of AutoNation Ford Katy - Service Center

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February 08, 2022

Service was great, they need to do better on having loaners available. my car was there from a thursday till following week on tuesday. Requested a car many times, I ended up having to rent one More

by erojas03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick
Feb 10, 2022 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 08, 2022

Have bought 4 vehicles in the past year. Always great service and friendly service and staff More

by sfaust2345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Feb 11, 2022 -

AutoNation Ford Katy responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 08, 2022

Jordan was great to work with and took care of everything I needed done at time time. More

by rcshuman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
Feb 11, 2022 -

AutoNation Ford Katy responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 07, 2022

I was able to get my vehicle in and out fairly quickly, especially considering this is a dealership. More

by Jmames94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
Feb 10, 2022 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

February 07, 2022

David was great and handling my service needs cost was a bit expensive and i would use another service provider if not under warranty More

by mark.robicheaux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
david corbin
Feb 10, 2022 -

AutoNation Ford Katy responded

Hello Mark, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

February 07, 2022

Our Service Writer was polite and listened to our concerns. The work was done in a timely manner. More

by debbie_haver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Magee
Feb 10, 2022 -

AutoNation Ford Katy responded

Hello, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help. Have a great day!

February 07, 2022

Everything went perfectly and the customer service was excellent!! Daniel communicated everything throughout the process and the wait was minimal. More

by wmcjr40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel D'larenti
Feb 10, 2022 -

AutoNation Ford Katy responded

Hello, thank you for taking the time to share your feedback with us. We are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.

February 06, 2022

It's always a great experience at AutoNation Ford in Katy! We still love our Bronco Sport after buying it a year ago, and the service at AutoNation Ford Katy is always excellent! More

by MikeM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giovanni
Feb 08, 2022 -

AutoNation Ford Katy responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 04, 2022

All around great service department. Excellent service advisors that don’t try to rip you off or charge more that need be. More

by Kblackmon79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Feb 08, 2022 -

AutoNation Ford Katy responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much for your feedback! We hope you have a great day!

February 03, 2022

All the Staff in the different departments are very courteous and responsive to your needs More

by leclark47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel D'Larenti
Feb 07, 2022 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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