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AutoNation Ford Katy - Service Center

Katy, TX

4.4
1,006 Reviews

1,006 Reviews of AutoNation Ford Katy - Service Center

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February 10, 2022

Excellent service! Daniel D'Larenti was very helpful and knowledgeable. Very satisfied with everything there. More

by Scorem63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel D'Larenti
Feb 12, 2022 -

AutoNation Ford Katy responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

February 10, 2022

Though I didn't have an appointment, they took the vehicle, diagnosed the issue, solved the problem and I was in business again. Service advisor, Randy Linney, took care of me as if I was family. Gr More

by jim.ansley53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Linney
Feb 12, 2022 -

AutoNation Ford Katy responded

Hi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

Feb 12, 2022 -

jim.ansley53 responded

Attitude is altitude. Keep the team effort going while continually improving.

February 09, 2022

The staff was prompt and professional. The facilities was user friendly and comfortable. Service was very timely. More

by Lepher_01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Thompson
Feb 13, 2022 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

February 08, 2022

Service was great, they need to do better on having loaners available. my car was there from a thursday till following week on tuesday. Requested a car many times, I ended up having to rent one More

by erojas03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick
Feb 10, 2022 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 08, 2022

Have bought 4 vehicles in the past year. Always great service and friendly service and staff More

by sfaust2345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Feb 11, 2022 -

AutoNation Ford Katy responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 08, 2022

Jordan was great to work with and took care of everything I needed done at time time. More

by rcshuman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
Feb 11, 2022 -

AutoNation Ford Katy responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 07, 2022

David was great and handling my service needs cost was a bit expensive and i would use another service provider if not under warranty More

by mark.robicheaux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
david corbin
Feb 10, 2022 -

AutoNation Ford Katy responded

Hello Mark, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

February 07, 2022

Our Service Writer was polite and listened to our concerns. The work was done in a timely manner. More

by debbie_haver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Magee
Feb 10, 2022 -

AutoNation Ford Katy responded

Hello, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help. Have a great day!

February 07, 2022

Everything went perfectly and the customer service was excellent!! Daniel communicated everything throughout the process and the wait was minimal. More

by wmcjr40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel D'larenti
Feb 10, 2022 -

AutoNation Ford Katy responded

Hello, thank you for taking the time to share your feedback with us. We are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.

February 07, 2022

I was able to get my vehicle in and out fairly quickly, especially considering this is a dealership. More

by Jmames94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
Feb 10, 2022 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

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