AutoNation Ford Katy - Service Center

Always have had great experiences at this dealership whether it is with service or with sales. Daniel, Randy & Mario in the service department are very helpful and attentive. whether it is with service or with sales. Daniel, Randy & Mario in the service department are very helpful and attentive. More

Took my car to the service dept on a Monday for 2 vehicle part recalls and was told it would be ready the following Wed or Thurs. I assumed it would be a week but my car was ready the very next day! Very hap part recalls and was told it would be ready the following Wed or Thurs. I assumed it would be a week but my car was ready the very next day! Very happy overall with Katy AutoNation Ford! More

Needed to replace a dead battery. They had the replacement and took care of me as soon as possible. They had the replacement and took care of me as soon as possible. More

The service clerk was polite and interested in my needs as it relates to my vehicle. as it relates to my vehicle. More

Had a great and nice experience with my dealer Daniel. He was very knowledgeable and kept me in the know about my car. Really great job with my car. He was very knowledgeable and kept me in the know about my car. Really great job with my car. More

Came in for oil change. I was charged for washer fluid concentrate and when I pulled away, I cleaned my windshield and low washer fluid indicator came on. Popped hood and t I was charged for washer fluid concentrate and when I pulled away, I cleaned my windshield and low washer fluid indicator came on. Popped hood and the reserve was almost empty. I was so upset! Called and Service Manager said to come back but I was already on the road. He offered to give me a refund a refund. Just to be a time where you could go to a dealership good, honest and dependable service. I’m lost for words. More

Easy to make appointments, service employees patient and explain the process, waiting areas clean. I always return here for service. explain the process, waiting areas clean. I always return here for service. More

Great service, person in charge of helping was really great, he explained the service needed and always tried to help great, he explained the service needed and always tried to help More

I'm a 75-year-old disabled NAVY veteran. I worked a long time after the service and was finally able to purchase my longtime dream truck. An F-150 King Ranch with a MSRP price of $80,445.00. I worked a long time after the service and was finally able to purchase my longtime dream truck. An F-150 King Ranch with a MSRP price of $80,445.00. After about a month and a half with 1741 miles I took it to the AutoNation Ford in Katy, Texas. The problem was the truck did not start and gave me a Stop Safely Now Message, also a battery and truck symbol with a (!) was displayed as well. I told the service advisor, that I did not think it was the battery because all other devices were working properly. He insisted that he thought it was the battery. It went to the shop and after about 30 minutes he return and said it was not the battery. He indicated that he did not know what it could be, but upon further discussion he was able to find a Ford Service Bulletin SSM 51822. This was the exact explanation of the problem I was having. Also, it says no additional diagnosis or service is required for this condition at this time. In form the customers that the vehicle will start after leaving it off temporarily. Engineering is working on a solution and hope to have something by Q4 2023. I ask would I be notified when the solution was found? the service advisor, said no. I have missed a doctor appointment due to this problem. The truck is starting now, but I'm very disappointed to spend this much money on a dream and not have a vehicle to be able to depend on. By the information in the SSM 51822 and now review of others with the same problem on the websites, I have concerns with the truck could leave me stranded somewhere. I hope I'm notified when there is a solution. I asked if there was a loan car while the truck was in service, and they said no. I talked with a friend, and he said Toyota offered a loan car for any service under warranty or oil change. I would not miss a doctor's appointment if that was the case. Maybe my dream truck was with the wrong company. Because I feel that I can't depend on this truck. at the dealer on Aug 26, 2023 Customer #7029771 More

Randy took care of me and the the technician fixed my car in no time in no time More