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AutoNation Ford Katy - Service Center

Katy, TX

4.4
1,005 Reviews

1,005 Reviews of AutoNation Ford Katy - Service Center

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January 04, 2022

We loved the service and guidance. The amount we were charged for labor is outrageous, as would be expected for a dealership. I’m definitely coming back for an extended warranty and when I’m ready to get More

by ericatemple2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
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Jan 16, 2022 -

AutoNation Ford Katy responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

January 03, 2022

It was so difficult to get my suv attendedThere were 3 It was so difficult to get my suv attended There were 3 times to finally get my service Also the appointments made on website is not working More

by rafaudelao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remembered
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Jan 16, 2022 -

AutoNation Ford Katy responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please call our General Manager at (281) 305-8949 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

January 01, 2022

The service was excellent. The service advisor was very courteous and the job was very well done. More

by sanmac1504
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Thompson
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December 31, 2021

ALL MY EXPECTATIONS WERE MET AND I WAS EXPLAINED THE PROCESS FOR HAVING SERVICE DONE. More

by HAPPY_CUST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE OUIDA
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December 31, 2021

Had to have my truck towed to the dealership. David Corvin took care of the service order, and was up front about the time frame for repairs. Called ma when they were finished. More

by lajitastx
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Corvin
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December 29, 2021

Excellent and professional service! Mike was my Service Advisor and went above and beyond for me! More

by Brian Dowers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
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December 28, 2021

Muy buen servicio lleve mi 2018 f150 para un chequeo del aire acondiciona y me lo arreglaron muy bien Gracias More

by Marioexpohouston2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Galvan
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December 28, 2021

Wish they would have told me my brakes needed replacing when i got my oil changed More

by Bigworm35808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
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December 26, 2021

AutoNations was very thorough and efficient. They were helpful and quick to change my cars oil and check all other concerns.. More

by Kimmarken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando
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December 25, 2021

Service advisor did a great job. Before taking in the vehicle for service he thoroughly inspected the vehicle. After service delivery, the service advisor again did a body inspection to make sure everyth More

by Kris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
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