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AutoNation Ford Katy - Service Center
Katy, TX
1,003 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
1,003 Reviews of AutoNation Ford Katy - Service Center
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December 23, 2021
Efficient serviceHad appointment with one advisor who Efficient service Had appointment with one advisor who was tied up; James Thompson jumped in and got me started Quick turnaround, and he found rewa Efficient service Had appointment with one advisor who was tied up; James Thompson jumped in and got me started Quick turnaround, and he found rewards to use for invoice and reduced my balance More
by theaxis
Employees Worked With
James Thompson
December 20, 2021
This dealership location does a great job servicing my car and providing excellent customer communication. car and providing excellent customer communication. More
by ddennis2008
Employees Worked With
David (Michael) was the service manger I worked with and he did a great job keeping me informed and sent the shuttle back to my house to pick me up when my cat was ready
December 19, 2021
Service rep. Armando did a great job. I called other dealers to look at my transmission and was told I’d have to wait weeks to get in line to evaluate the problem. I had my truck towed to Katy Ford. Ar dealers to look at my transmission and was told I’d have to wait weeks to get in line to evaluate the problem. I had my truck towed to Katy Ford. Armando diagnosed the problem, he told me the part was difficult to find due to supply cashing issue. He was honest and upfront. Some how he got the part earlier than expected and they installed it that day. Thanks to them I didn’t have to rent a car for another week. The have my business now. I live in midtown and plan to drive to Katy for any future repairs More
by jefferyblume
Employees Worked With
Armando
December 15, 2021
Great service. I waited while my car got an alignment. I was set to get an oil change but supply chain issues on the filter caused us to have to delay that element. The alignment has greatly help the handli was set to get an oil change but supply chain issues on the filter caused us to have to delay that element. The alignment has greatly help the handling and the car feels like its old self (a Shelby GT350). Most of all, the service rep was terrific, a real car guy. We had a good time just chatting about cars. More
by bkotch
Employees Worked With
Mark Schick (service rep)
December 11, 2021
I have been coming here since the dealership opened. Have always been pleased with any service we have had done on all our cars. Wouldn’t think of going any other place. always been pleased with any service we have had done on all our cars. Wouldn’t think of going any other place. More
by bbrandos
Employees Worked With
Dustin Henry Gino.
