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AutoNation Ford Katy - Service Center
Katy, TX
1,005 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,005 Reviews of AutoNation Ford Katy - Service Center
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December 03, 2021
AutoNation has the best service department I have ever experienced. I could not be happier with the service I was provided. I believe the quality of service has to do a lot with their manager Henry Sanche experienced. I could not be happier with the service I was provided. I believe the quality of service has to do a lot with their manager Henry Sanchez. Also need to give credit to David Corvin for staying on top of things. Thank you More
by jtorres
Employees Worked With
Henry Sanchez and David Corvin
December 03, 2021
Had brake recall work done on our Ford Edge. Work was done promptly but brakes squeal now. If brake pads needed to be replaced wouldn’t the mechanic have advised us? We are a one vehicle couple. It’s n done promptly but brakes squeal now. If brake pads needed to be replaced wouldn’t the mechanic have advised us? We are a one vehicle couple. It’s not convenient to have the one vehicle in the shop with no transportation to and from the dealership and we were told. I loaners were not available. More
by Katy Mi-Mi
Employees Worked With
Robert
December 02, 2021
Always the guy who help me is telling me that the time fir the service is to long. Once he told me 2 or 3 DAYS for a recall notice; He doesn’t have a loner vehicle for recalls (he said) I have ti rent a c fir the service is to long. Once he told me 2 or 3 DAYS for a recall notice; He doesn’t have a loner vehicle for recalls (he said) I have ti rent a car, and the same day he text me letting me know the car was ready. Other time I call to do the state inspection and they told me the waiting time between 3 and 4 hours, I did it in other place, it took 15 minutes, and Yesterday I brought my car to oil change, I had an appointment early in the morning, the same guy told me that it was going to take between 2 and 4 hours… again? So I decide to have and Uber and go home, 45 minutes later, text message.. it is ready. I can not understand why they need to do that, but it is not a good thing. Sorry guys you have you improve this from your representative. More
by ayalaale@hotmail.com
Employees Worked With
David Corvin
November 29, 2021
I took my vehicle in for a scheduled service at 7am. After we have had a quick inspection of the vehicle, I mentioned that I will need my vehicle by 12pm at latest. I understand that it’s holiday and yo After we have had a quick inspection of the vehicle, I mentioned that I will need my vehicle by 12pm at latest. I understand that it’s holiday and you are understaffed. But after 5 hours, no update, when I called in, the technician Dustin Thomas was no where to be found, by 1pm, someone was able to locate him and put him on the phone, he said still need to check, so he needed to walk over to the shop and check with suspense person, but that took way too long. By the time he got back to me, we were late for a family event, we had to rush our way to downtown. Overall, my experience this time was terrible. Communicate was terrible, unprofessional. More
by zhaob326
Employees Worked With
Dustin Thomas
