AutoNation Ford Katy - Service Center

has the best service department, and time a a a a a a a a a a a a More

AutoNation has the best service department I have ever experienced. I could not be happier with the service I was provided. I believe the quality of service has to do a lot with their manager Henry Sanche experienced. I could not be happier with the service I was provided. I believe the quality of service has to do a lot with their manager Henry Sanchez. Also need to give credit to David Corvin for staying on top of things. Thank you More

Had brake recall work done on our Ford Edge. Work was done promptly but brakes squeal now. If brake pads needed to be replaced wouldn’t the mechanic have advised us? We are a one vehicle couple. It’s n done promptly but brakes squeal now. If brake pads needed to be replaced wouldn’t the mechanic have advised us? We are a one vehicle couple. It’s not convenient to have the one vehicle in the shop with no transportation to and from the dealership and we were told. I loaners were not available. More

Not satisfied , issues were not addressed properly and I had to return to the dealership to get them addressed had to return to the dealership to get them addressed More

The overall cleanliness of the service department was very impressive. The service adviser was very helpful. very impressive. The service adviser was very helpful. More

your hourly rate charge is way too high! aftermarket care would probably be cheaper but who knows if it would be done correctly. would probably be cheaper but who knows if it would be done correctly. More

I took my vehicle in for a scheduled service at 7am. After we have had a quick inspection of the vehicle, I mentioned that I will need my vehicle by 12pm at latest. I understand that it’s holiday and yo After we have had a quick inspection of the vehicle, I mentioned that I will need my vehicle by 12pm at latest. I understand that it’s holiday and you are understaffed. But after 5 hours, no update, when I called in, the technician Dustin Thomas was no where to be found, by 1pm, someone was able to locate him and put him on the phone, he said still need to check, so he needed to walk over to the shop and check with suspense person, but that took way too long. By the time he got back to me, we were late for a family event, we had to rush our way to downtown. Overall, my experience this time was terrible. Communicate was terrible, unprofessional. More

I was treated quite well during my first oil change service visit. However, when I made an appointment for my second oil change through their chat service the results were not nearly meeting expectati service visit. However, when I made an appointment for my second oil change through their chat service the results were not nearly meeting expectations. I made an appointment for an oil change, and would wait for the truck. I arrived 5 minutes early for my 11am appointment. It took 25 minutes for them to write up my work order which was simply the oil change and tire rotation that I purchased during my buying experience of the vehicle. I was told they had an express service when I purchased my oil plan. In fact, my service advisor was the express guy. I went to lunch with my relatives that were visiting and returned 1.5 hours later. My service advisor was no where to be found and nobody could tell me the status of my vehicle. Pretty much, 30 minutes later he returned from lunch and told me my vehicle was not even started, a full 2 hours and 40 minutes after I showed up at the dealership. Since I had a previous engagement in the afternoon I just left without my service being accomplished. Tried to email the GM or Service Manager about my experience but neither the chat function online or text option online would provide their contract information. Honestly at this point, I will never return to this dealership for service again, and will be utilizing my oil plan through another autonation store. Not sure if this dealership using automated dispatching or manual but either way I would do not take an oil change appointment for a customer who is waiting if you do not even start work until after they had been waiting for over 2.5 hours. More

The customer service was great and very responsive. The technical service is going so far pretty good from my last 60,000mile maintenance. technical service is going so far pretty good from my last 60,000mile maintenance. More