AutoNation Ford Katy - Service Center

I was treated quite well during my first oil change service visit. However, when I made an appointment for my second oil change through their chat service the results were not nearly meeting expectati service visit. However, when I made an appointment for my second oil change through their chat service the results were not nearly meeting expectations. I made an appointment for an oil change, and would wait for the truck. I arrived 5 minutes early for my 11am appointment. It took 25 minutes for them to write up my work order which was simply the oil change and tire rotation that I purchased during my buying experience of the vehicle. I was told they had an express service when I purchased my oil plan. In fact, my service advisor was the express guy. I went to lunch with my relatives that were visiting and returned 1.5 hours later. My service advisor was no where to be found and nobody could tell me the status of my vehicle. Pretty much, 30 minutes later he returned from lunch and told me my vehicle was not even started, a full 2 hours and 40 minutes after I showed up at the dealership. Since I had a previous engagement in the afternoon I just left without my service being accomplished. Tried to email the GM or Service Manager about my experience but neither the chat function online or text option online would provide their contract information. Honestly at this point, I will never return to this dealership for service again, and will be utilizing my oil plan through another autonation store. Not sure if this dealership using automated dispatching or manual but either way I would do not take an oil change appointment for a customer who is waiting if you do not even start work until after they had been waiting for over 2.5 hours. More

The customer service was great and very responsive. The technical service is going so far pretty good from my last 60,000mile maintenance. technical service is going so far pretty good from my last 60,000mile maintenance. More

The technicians were professional and accommodating. My car was serviced in a timely and efficient manner. car was serviced in a timely and efficient manner. More

The service department needs to do there job better when informing customers of how long it’s going to take on there vehicle informing customers of how long it’s going to take on there vehicle More

Serviced my new expedition max for the first time at your dealership and oil and filter change and wheel alignment was handled in the time my service representative predicted. Mark did a great job getting m dealership and oil and filter change and wheel alignment was handled in the time my service representative predicted. Mark did a great job getting me registered and was informative on the process and cost options. Price was fair and I was out of dealership in two hours. Wait area was comfortable with complimentary coffee, WiFi service and television available. More

Clean and well run maintain department. Friendly service people who help you with your problems. people who help you with your problems. More

Although our 2020 Expedition was simply having a regular service inspection, it's always very nice to be engaging with a very professional service advisor at a modern and spotless overall dealership. service inspection, it's always very nice to be engaging with a very professional service advisor at a modern and spotless overall dealership. More

My service manager/technician got me check in with no hassle. He called when there were other issue. hassle. He called when there were other issue. More

I drove up took a good 5 minutes before someone was available to help. Car took longer than expected 2 days for a recall part and no rental provided. available to help. Car took longer than expected 2 days for a recall part and no rental provided. More

Had a great service experience. Armando is a superstar. He was friendly and efficient. Kept us updated on the progress and called promptly when the service was complete. Thanks. He was friendly and efficient. Kept us updated on the progress and called promptly when the service was complete. Thanks. More