AutoNation Ford Katy - Service Center

The service was good and below the estimate. As always the staff was friendly and helpful. My only complaint is that for 18 months I have received recall notices for replacing the rear camera. When I call the staff was friendly and helpful. My only complaint is that for 18 months I have received recall notices for replacing the rear camera. When I call to schedule, (5 times ), I am always told that the parts are not in stock and that they will notify me when they are. When checked in I booked this visit I was again told the same story, How ever when I asked the Service Representative about it, and he told me the had parts were in stock, but he would need to keep the car for 3 days.. More

My service representative Tom is always on the ball. They are courteous and professional. Would highly recommend this dealership for purchasing and service. are courteous and professional. Would highly recommend this dealership for purchasing and service. More

Kind, courteous, helpful. Very clear on what service they would provide. Open to questions and great feedback they would provide. Open to questions and great feedback More

The service department did their usual great job on my Explorer; Mr. Galvan was very attentive and professional. Explorer; Mr. Galvan was very attentive and professional. More

Prompt, efficient, job well done, great service, easy to find, will be back again soon. find, will be back again soon. More

I have been an Auto Nation Ford Customer for years and I have purchased several vehicles over the years. James my Sales Person is a loyal salesman and as a Sale person myself, I am loyal in return, I bring have purchased several vehicles over the years. James my Sales Person is a loyal salesman and as a Sale person myself, I am loyal in return, I bring all my vehicles to Auto nation Ford for servicing too, More

We were able to be seen right away unlike other Dealerships in the area. Our advisor went out of his way to locate a loaner for us. Great service! Dealerships in the area. Our advisor went out of his way to locate a loaner for us. Great service! More

Excellent costumer service , very friendly , place very clean and fast . I will keep doing my services there clean and fast . I will keep doing my services there More

The service manager took the time to explain in detail what was the problem and how they were going to repair it. what was the problem and how they were going to repair it. More

Mike was great. I came to the shop 5 min before close and he took care off me. he took care off me. More