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AutoNation Ford Katy - Service Center

Katy, TX

4.4
1,004 Reviews

1,004 Reviews of AutoNation Ford Katy - Service Center

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October 08, 2021

Service rep did a great job. Found out their was a factory recall and repaired/ updated transmission setting. I was not aware of this as I bought truck used. More

by Garybanks1406
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ouida
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Oct 11, 2021 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

October 02, 2021

There was a good costumer"s service. and my vehicle is well taken care of More

by Vivian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali
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Oct 05, 2021 -

AutoNation Ford Katy responded

Hi Vivian, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 02, 2021

warranty work, unfortunately the fix didn’t work. I am Scheduled for open heart surgery on the 13th and wife cannot be without car for next three weeks, as I have numerous pre surgery appointments. So we More

by jwarmstrong52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
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October 02, 2021

Horrible, paid cash for a car that I had to repair for a problem they knew about More

by rlaneliason
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mohammed
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Oct 05, 2021 -

AutoNation Ford Katy responded

Hi, we regret to hear that you had this experience with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help. We hope to hear from you.

October 01, 2021

Great customer service, Mike took care of everything I needed. Will definitely come back again More

by dmatuk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
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Oct 05, 2021 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 29, 2021

Henry service manger went above and beyond, to ensure the safety of my truck, unlike one of his services writers,who just saw me as a number More

by Sabbathmlt07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Sanchez
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Sep 30, 2021 -

AutoNation Ford Katy responded

Hi, we're so glad that we were able to go above and beyond your expectations! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 29, 2021

Excellent service and experience with Randy my Service Advisor. Would definitely recommend AutoNation Ford Katy. Ask for either Armando or Randy. They are the very best. More

by Wsdarbonne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy and Armando
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Sep 30, 2021 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Katy and we hope to be of service again in the future.

September 27, 2021

I've been working with AutoNation Ford Katy since 2019 and services with Armando since then and each time and every encounter has been superior service. Well done! Very highly recommend. More

by bdrinkwine
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Armando
Report | Print
Sep 29, 2021 -

AutoNation Ford Katy responded

Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Ford Katy and we hope to be of service again in the future.

September 27, 2021

Thank you for the excellent customer service! Representative was knowledgeable and professional and kept me informed throughout the process. More

by Gooberd23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
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Sep 29, 2021 -

AutoNation Ford Katy responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 23, 2021

Dealt with Michael and he was great. He communicated well and got my truck repaired faster than expected. More

by whalleym
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Sep 26, 2021 -

AutoNation Ford Katy responded

We appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!

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