AutoNation Ford Katy - Service Center

Went in for Phaser rattle however still occurs. Wanted a part replaced but it wasn't. a part replaced but it wasn't. More

I have a 21 Ford Explorer that is 3 months old with 1274 miles It quit changing gears and accelerating then it would not turn on. It was towed to the Ford service department 8 days ago and has been parked miles It quit changing gears and accelerating then it would not turn on. It was towed to the Ford service department 8 days ago and has been parked in a muddy lot about a half mile away. They are just now starting to look at it. We have been told stories about it all week long. They are doing nothing and in no rush to fix it They are terrible and I will never buy another Ford vehicle!!!! More

Quality service, attentive, informative and time efficient. David Lewis is always very helpful. efficient. David Lewis is always very helpful. More

Mark from the service department and Mr. Sanchez the supervisor gave exemplary customer service. I had a frustrating issue but they worked hard to make it right. Thank You. supervisor gave exemplary customer service. I had a frustrating issue but they worked hard to make it right. Thank You. More

I usually deal with Service Advisor Armando G. He is always ready to help me in any way he can and answers all of my questions and concerns. He has always gone above and beyond for me. This past visit, always ready to help me in any way he can and answers all of my questions and concerns. He has always gone above and beyond for me. This past visit, I had the pleasure of dealing with Dustin. Again, very professional and was more than happy to listen and answer all of my questions and concerns. The whole service department (Technicians and Service Advisors) are very professional and take pride in their work. Keep it up! More

Service advisor David Pool’s attention and dedication are truly second to none. I have purchased 4 vehicles from this dealership and will continue to come back for service. truly second to none. I have purchased 4 vehicles from this dealership and will continue to come back for service. More

The service required was performed in a timely manner. Advisor was courteous and clear on his reccomendations. Very comfortable and clean waiting area. Easy to schedule appointment. Advisor was courteous and clear on his reccomendations. Very comfortable and clean waiting area. Easy to schedule appointment. More

Manager Henry, Reached out to me to take care of the maintenance on my F-150. I really appreciate Mr. Henry commitment of his service! Thanks. maintenance on my F-150. I really appreciate Mr. Henry commitment of his service! Thanks. More

I have been going to this dealership for a decade. Have always received excellent service! I have alwlays been greeted prom.ptly and with a great attitude. always received excellent service! I have alwlays been greeted prom.ptly and with a great attitude. More

Great efficient service. Even recommended a few things I needed done. Tom Magee was AWESOME!! They had a hard time finding parts but he kept calling and letting me know the status!! Highly recommend! needed done. Tom Magee was AWESOME!! They had a hard time finding parts but he kept calling and letting me know the status!! Highly recommend! More