AutoNation Ford Katy - Service Center

Horrible Customer Service DO NOT TAKE YOUR CAR HERE FOR AUTOMOTIVE REPAIRS!! My 2008 Ford Focus, that I bought from AutoNation Ford Katy, was not starting. So, I took it to t DO NOT TAKE YOUR CAR HERE FOR AUTOMOTIVE REPAIRS!! My 2008 Ford Focus, that I bought from AutoNation Ford Katy, was not starting. So, I took it to them to repair. They replaced the PCM for $1,600 but the check engine light came on after it was completed. I asked them to tell me why and all they could do was tell me, "it's $140 to check it." I called the GM Ryan Lakowski 4 times, their corporate customer care 6 times, and one email. After 3 months, the service manager tells me he won't look at my car even after I tell him I bought 3 cars from them. They're ready to sell you car but customer loyalty means nothing to them unless you're will to spend money and then the money means more than the customer. I contacted BBB and Ryan wrote (never a call) back lies about me wanting free repairs. All I wanted was for them to check my car again and tell why the check engine came on. This dealership gives used car salesmen a bad name. More

Don’t bother If you’re reading this I’m guessing it’s not the first negative review you’ve come across for autonationfordkaty. At some point the specifics no longe If you’re reading this I’m guessing it’s not the first negative review you’ve come across for autonationfordkaty. At some point the specifics no longer matter. My experience follows the same path as countless others. My difference is I heard the service writer the first time and followed his advice. “Get some other Ford dealer to look at the problem.” My truck is 4 days old and I purchased it at AutoNation Ford of Katy. I bought a 2014 Super Duty @ AutoNation Ford Gulf Freeway - Houston. There is not much difference between the two. More

Price Gouging At Its Finest I was charged $335.00 for them to un-crimp the corroded positive battery terminal that fell apart ( A known issue BTW), crimp on a new one and then ta I was charged $335.00 for them to un-crimp the corroded positive battery terminal that fell apart ( A known issue BTW), crimp on a new one and then tape it up with electrical tape. They charged me for 1.5 hours at $160.00 p/hr for 30 minute job. When I complained to Frank all he said was "Just imagine how much it would have costs had we replaced the whole wiring harness". I will never take another car to this dealership again. More

Horrible service If i could give a 0 i would , Ive called this this 2 days and finally talk to them went into store to get estimate and was told i need a tech to look If i could give a 0 i would , Ive called this this 2 days and finally talk to them went into store to get estimate and was told i need a tech to look at it but he won’t be in until another hour , we’ll hiw the xxxx you give me a price over the phone . More

Lacking in Customer Service Brought truck in to have oil change, inspection and warranty work. No calls from service rep for one whole day. When I tried to reach him, no return c Brought truck in to have oil change, inspection and warranty work. No calls from service rep for one whole day. When I tried to reach him, no return call numerous times. Even had trouble with manager returning calls. Will not be using their service department in future, will find someone else that appreciates a customer. More

2008 Ford F350 King Ranch - Exterior/Interior "Detail" I called AutoNation Ford Katy to schedule a complete DETAIL job on my Ford F350 Super Duty King Ranch truck. I discussed other Detail Shops in the Ka I called AutoNation Ford Katy to schedule a complete DETAIL job on my Ford F350 Super Duty King Ranch truck. I discussed other Detail Shops in the Katy/Houston area with the service advisor, but I trusted AutoNation Katy to do a better job on my truck, especially the King Ranch leather seats and the fact that their detail shop is very familiar with Fords. They did charge less than the other detail shops, but when I went to pick up my truck I realized why! All I got for $113.00 was a glorified wash job! My truck looked horrible! Absolutely nothing was done to the Pueblo Gold trim on the wheelwells, the bumper, the side mirrors and the running boards. The leather seats and leather trim had been wiped off, but no conditioner had been applied. They didn't even spray any air freshener inside the truck. There was still sand and dirt on the chrome exhaust pipes, mud spots on the paint and dirty window casings on both sides and the rear sliding window. There were even bird droppings all over the truck from where they parked it under a tree! I took 24 pictures of the interior and exterior of my truck, so it would be documented. I have purchased two vehicles from them in the past, but no more! I will NEVER go back to this dealership for anything! Two of my grandsons and I spent over 4 hours on my truck AFTER I got it home doing what they were paid to do, but didn't! More

They will return your car with problems it did not have I took my car for an air bag replacement recall and got it back with the audio and bluetooth system not working.Took it back and the clerk was very ru I took my car for an air bag replacement recall and got it back with the audio and bluetooth system not working.Took it back and the clerk was very rude and they did not took any responsibility. I ended paying more than 200$.They were very rude and did not listen to my requests and never gave me a cause of the issue. I will pass this information to my peer group and known people. More

Employees are Somehow Not Their Responsibility We had an employee drop off a company vehicle to be serviced. Spent $700 on a 16k mile vehicle somehow. Had issues with vehicle warning lights. Took i We had an employee drop off a company vehicle to be serviced. Spent $700 on a 16k mile vehicle somehow. Had issues with vehicle warning lights. Took it back to a novice of a Service Advisor that had no clue what the light even meant or where the problem could be located. Picked up the vehicle and AirPods and a portable battery pack were stolen. Roughly $230 worth of merchandise. Service Advisor continued to say things would be made right. Only to receive word after 3-4 weeks that we would not be reimbursed “CITING LACK OF PREVIOUS ISSUES IN THIS REGARD, AND POLICY STATING WE ARE NOT RESPONSIBLE FOR ITEMS LEFT IN VEHCILES.” We are the rare case that something was stolen while the vehicle was in your possession? Hard to believe. Not responsible for items left in vehicles? So I take it you don’t care if your employees steal from paying customers? It’s just easiest to say we are not responsible? Poor management and customer service. More