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AutoNation Ford Katy - Service Center

Katy, TX

4.4
1,003 Reviews

1,003 Reviews of AutoNation Ford Katy - Service Center

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February 08, 2020

Dealership is TRASH!! I DEFINITELY DO NOT recommend this dealership at all. I had to service my 2006 Ford Escape Hybrid, which Mike Ouida wanted more money from me. This se More

by Matthew Nguyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Ouida
Feb 27, 2020 -

AutoNation Ford Katy responded

Matthew, thank you for leaving this detailed feedback about your experience with our dealership. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (877) 203-5276 -- we hope to hear from you soon.

January 17, 2020

the sale process was great. no issues there thanks Matt. however i guess i just got the cracked egg in the dozen. 9 days after buying, the engine head needed to be replaced! yeah that circumstance hurt beca More

by Sunshine2020
Recommend Dealer
No
Employees Worked With
Matthew
Feb 27, 2020 -

AutoNation Ford Katy responded

We are deeply disappointed by your experience at AutoNation Ford Katy. Please call our General Manager at (877) 203-5276 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

October 24, 2019

Don’t bother If you’re reading this I’m guessing it’s not the first negative review you’ve come across for autonationfordkaty. At some point the specifics no longe More

by DougW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service writer
September 30, 2019

Price Gouging At Its Finest I was charged $335.00 for them to un-crimp the corroded positive battery terminal that fell apart ( A known issue BTW), crimp on a new one and then ta More

by ronbiz31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Ferguson
September 05, 2019

Horrible service If i could give a 0 i would , Ive called this this 2 days and finally talk to them went into store to get estimate and was told i need a tech to look More

by Tytianna
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dk
July 12, 2019

Lacking in Customer Service Brought truck in to have oil change, inspection and warranty work. No calls from service rep for one whole day. When I tried to reach him, no return c More

by LGWJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chad, Henry
July 01, 2019

2008 Ford F350 King Ranch - Exterior/Interior "Detail" I called AutoNation Ford Katy to schedule a complete DETAIL job on my Ford F350 Super Duty King Ranch truck. I discussed other Detail Shops in the Ka More

by TXGeologist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randall Linney
May 13, 2019

They will return your car with problems it did not have I took my car for an air bag replacement recall and got it back with the audio and bluetooth system not working.Took it back and the clerk was very ru More

by Desapointed car user
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service clerk
February 19, 2019

Employees are Somehow Not Their Responsibility We had an employee drop off a company vehicle to be serviced. Spent $700 on a 16k mile vehicle somehow. Had issues with vehicle warning lights. Took i More

by nsalas83k28k
Recommend Dealer
No
Employees Worked With
Randall Linney
September 28, 2018

Worst Service Took my truck on a Joy Ride I left my truck for a recall when I came to pick it up they put 23 miles on it and it had Mud caked all over the truck. They didn't even clean it afte More

by Banjo123
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Eric
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