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AutoNation Ford Katy - Service Center

Katy, TX

4.4
1,003 Reviews

1,003 Reviews of AutoNation Ford Katy - Service Center

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September 14, 2018

Ford Focus purchased new and sucks Don't ever purchase a FORD in your life. My 2014 Ford Focus was purchased new from Autonation Ford Katy. The transmission clutch has been replaced 3 t More

by robchaban
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
August 31, 2018

Service scam and add on Brought in our 2011 Ford Fusion for some recalls..... as usual the had no parts to fix the recalls... give us a month or so we will have the parts. Bu More

by Pissed customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Sevilla service advisor
August 17, 2018

Horrible Experience. Not Recommended I purchased my vehicle from Autonation Ford in Katy. Everything from buying the vehicle to driving off the lot was fine. After a week, everything wen More

by errypeerbhai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JD
June 07, 2018

Unreliable work and poor customer service I brought my truck today for oil change and tire rotation as part of maintenance. After 1 1/2 hour of waiting, the staff said that the services I came More

by bigboy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Advisor
June 01, 2018

Incompetent, rude managment By far the worst service I have ever received in my life. Not an exaggeration, not just referring to vehicle related customer service...the ABSOLUTE w More

by Melissa C
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Armando? manager..you'll recognize him by the condescending tone. Really, everyone in the service department was horrible, except Lakin and Jaime
May 23, 2018

Very Poor Service!!!! The service department is incompetent. I found them to be lazy and unwilling to go the extra mile for a customer. It was obvious that the service desk More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Armando
December 23, 2017

Now I understand why they have an F with the BBB Now I understand why they have an F with the better business bureau! Service department unfortunately just is awful. 8:15 appointment and took 6 ho More

by Mtaube77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David pool
November 22, 2017

Which part of not repairing my truck do you not understand?? Brought my Ford F350 there after it was broken into. Dashboard was broken, window, tint and the peddles. When I was filling out the paper work I told More

by Robert van Domselaar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Milnes
October 12, 2017

Pete Hunter MINUS 10 DISGUSTING/WASTE OF TIME! Pete Hunter, Service Director, if the most arrogant, rude man I have EVER had the UNPLEASANT experience of dealing with. I am a 67 year old woman who More

by Jackie123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas Lakin Bob Carrie Pete Hunter (arrogant, rude, waste of time...talks down to women.
July 25, 2017

Bad experience Was very disappointed the way they treated me, cheating, disgusting, and wasting my time. We would like to buy Toyota Camry 2008 and price is $8,000. More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
A man
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