AutoNation Ford Katy - Service Center

Worst Service Took my truck on a Joy Ride I left my truck for a recall when I came to pick it up they put 23 miles on it and it had Mud caked all over the truck. They didn't even clean it afte I left my truck for a recall when I came to pick it up they put 23 miles on it and it had Mud caked all over the truck. They didn't even clean it after taking it on mud ride. More

Ford Focus purchased new and sucks Don't ever purchase a FORD in your life. My 2014 Ford Focus was purchased new from Autonation Ford Katy. The transmission clutch has been replaced 3 t Don't ever purchase a FORD in your life. My 2014 Ford Focus was purchased new from Autonation Ford Katy. The transmission clutch has been replaced 3 times. Now at only 68,000 miles the blend door actuator was replaced with a $100 deductible warranty payment. The day after I picked up the car the original thumping noise in the dash started up again. Ford is going downhill big time. I am going to get rid of the xxx Ford and never buy Ford again. Oh and one more thing. Last time I had an oil change they said my battery was leaking and the terminals needed to be replaced. Well that was a complete lie. I contacted NTB where I purchased the battery and had a warranty. The battery was NOT leaking it had a weak charge from the terminal corrosion. All they could do is clean up the terminals and connection because you cannot replace those types of terminals. You have to replace the main harness which is a bigger job. So Autonation Ford service donkeys were lying and trying to bilk me for $175 plus tax. Way to look out for your customers. What a joke of a car manufacturer, dealership and service center. No wonder their bond status was downgraded to JUNK bond as of August 2018. Good luck with your 12 Billion dollar restructuring - I think bankruptcy will be the next real option. More

Service scam and add on Brought in our 2011 Ford Fusion for some recalls..... as usual the had no parts to fix the recalls... give us a month or so we will have the parts. Bu Brought in our 2011 Ford Fusion for some recalls..... as usual the had no parts to fix the recalls... give us a month or so we will have the parts. But you really need a battery it’s caroded and old... my Wife .... really we just replaced it 3 weeks ago... service writer... ummm it’s the cables they are really bad ! Hmm I think we sanded and cleaned them completely before install of the battery !!! Actually I did.. there was no battery issue !!!!!! You need a fuel filter and your injectors cleaned .... really there has been no performance issues with the car, how do you know that ????? Could you tell by just looking at the car sitting in the service wriihting area, because no one ever drove the car. By the way the car is driven about 15 mikes a week..... Folks this service is like most of the Autonation dealership service departments chock full of deceptive lying service writers that are looking for add on’s to pad there commission checks. Guys BEWARE do not send your daughters or wife’s to this dealerxxxx because they will Vulture them and put there ripoff game in full play !!!!!!! I am going to contact Ford the BBB and the attorney general and several TV stations on their practices..... we will see if they are smileing all the way to the bank after that !!!!!!!!!!!!! More

Horrible Experience. Not Recommended I purchased my vehicle from Autonation Ford in Katy. Everything from buying the vehicle to driving off the lot was fine. After a week, everything wen I purchased my vehicle from Autonation Ford in Katy. Everything from buying the vehicle to driving off the lot was fine. After a week, everything went downhill. I had an issue with my brand new explorer and needed a loaner to get to work. When i purchased the extended warranty in finance, the gentlemen assured me that I will always be getting a loaner when my car is brought in for service. When I called to schedule an appointment to bring in my vehicle, the lady was very rude and was not cooperative telling me I was misinformed that I would have to purchase rental coverage in order to get a loaner vehicle. After extensive back and forth, she then tells me that I am able to get a loaner but there is a long line. This tells me that this dealership will do and say anything to get the sale and not help after. When I purchased the vehicle, I received several phone calls asking how my experience was and to leave a good review with ford about my experience. After I left a good review with ford, seems like they didn't care about anything else. I would not recommend this dealer to anyone. More

Unreliable work and poor customer service I brought my truck today for oil change and tire rotation as part of maintenance. After 1 1/2 hour of waiting, the staff said that the services I came I brought my truck today for oil change and tire rotation as part of maintenance. After 1 1/2 hour of waiting, the staff said that the services I came for is finish. Believing that the oil change and tire rotation was done, I paid the corresponding fee for the services rendered. To my dismay, when I cheked my vehicle, I knew for a fact that the tire rotation was NOT DONE! The reason for me to know this is because I had a scratch mark on the RIGHT REAR tire which is very distinct from the other tires. If the tires were indeed rotated, the said tire with the scratch mark on it would have been rotated in the front wheels. I went to talk to the manager about the observation that I had, after a few minutes of inspection he said he will have the tire rotation done again. No apologies and no explanations were given as to what happen to the tire rotation and I wasted another 30 minutes waiting for it to be done. Is it not called DISHONESTY on the part of your staff? Customers come in and pay for the services they need believing it would be done, putting our complete trust in your company. If a customer is not as observant, then your staff would have gotten away without doing their job. VERY DISAPPOINTING SERVICE!!! More

Incompetent, rude managment By far the worst service I have ever received in my life. Not an exaggeration, not just referring to vehicle related customer service...the ABSOLUTE w By far the worst service I have ever received in my life. Not an exaggeration, not just referring to vehicle related customer service...the ABSOLUTE worst service imaginable. The service center manager literally told me he did not care about my truck repairs and has the most condescending attitude toward customers. I had to see a salesman to help me convince the service managers to even talk to me. And to be very clear, this is truly a management issue. The service reps I talked to were decent and I witnessed how rude the manager was to them. How those service reps haven't found somewhere else to work is beyond me. Fast forward a few months. I need an oil change and I signed up for a PREPAID service plan when I bought the truck. There isn't another AutoNation dealership near me so what do I do? I make an appointment online and hope that the horrible experience from before was a one time thing. No such luck. (My fiancé took my truck in for me because I couldn't manage to get time away from work to handle this myself.) He stands in front of a service rep for 5 minutes before the rep even looks up to acknowledge him. Bless the fiancé, he's not even upset yet. But then he stands around for another 5 minutes while the rep fills out the paperwork for the oil change. Only then does the rep say, "By the way, they just came and told me it's a 3 to 4 hour wait for an oil change". Would you not start off with this? Would you not mention this online when asking if you intend to wait for service or drop off? What's the point of an appointment? (I also dealt with this same appointment nonsense when I originally brought my truck in for repairs but this seems the most insignificant complaint of that particular debacle...). Long story short, my fiancé is basically told too bad, so sad. I don't want to have to take my truck across town for maintenance. I don't want to have to pay a random shop nearby for service I already paid AutoNation for. I don't think it's too much to ask that this dealership get it's act together and remember they are here to help customers. The worst part is that there is no sense of accountability. Management couldn't give a care and apparently they answer to no one. I have been strictly a Ford customer since 2007 (4 vehicles total, 3 of those new) and an AutoNation customer since 2012. NEVER AGAIN. My first experience with an AutoNation Ford was so great that I went straight to AutoNation Ford for my next purchase but clearly, their standards have gone out the window. More

Very Poor Service!!!! The service department is incompetent. I found them to be lazy and unwilling to go the extra mile for a customer. It was obvious that the service desk The service department is incompetent. I found them to be lazy and unwilling to go the extra mile for a customer. It was obvious that the service desk and service manager are used to handling upset customers because they seemed to have all the answers to get rid of me without having to do the required work on my vehicle even with a generous time allotment. The sales manager was more understanding but not helpful. He seemed surprised when I told him that I would not purchase another Ford again due to service related issues. Simply put, this dealership gives Ford a poor image. I let them know that I would place a negative review online for them and they told me “go ahead”. I guess they don’t care. Use the service department at your own risk. More

Now I understand why they have an F with the BBB Now I understand why they have an F with the better business bureau! Service department unfortunately just is awful. 8:15 appointment and took 6 ho Now I understand why they have an F with the better business bureau! Service department unfortunately just is awful. 8:15 appointment and took 6 hours. Solution, two pieces of tape. Here is the big issue--- First you set an appointment, only to have the service guy toy with you about what time it will be done. When I said I'd wait for it, i was given attitude. Then both the mechanic and service guy were bad mouthing me in my truck, not knowing my cameras were recording. To top it off, someone was upset because they couldn't get into my center console. Why you need to get into my center console to fix my driver side window, you tell me- To top it off, both the service guy and mechanic went for a drive in my truck. The service guy has absolutely no reason to be in a vehicle. As a matter of fact, he's not allowed according to autonation ford. And when they notice the camera, they unplug it. Check out my yelp review on them and you can watch the videos as I posted them online. Update- as of December 20, 2017 they refuse to work on my vehicle because I posted the videos and this review. Local news stations have taken an interest in this story and more to come. - More

Which part of not repairing my truck do you not understand?? Brought my Ford F350 there after it was broken into. Dashboard was broken, window, tint and the peddles. When I was filling out the paper work I told Brought my Ford F350 there after it was broken into. Dashboard was broken, window, tint and the peddles. When I was filling out the paper work I told them not to repair the vehicle since my company has it's own mechanic. It took them 4 weeks!!! for a broken dashboard and the throttle pedals to be estimated for our insurance company. In the meantime I have told them that I did not want it repaired. Finally they got things together for the insurance company. I did tell them 3 times at least and also told our insurance company that we are not going to do the repairs at their dealership. They repaired anyway at triple the cost of our own mechanic. Of course releasing the vehicle upon paying the additional $1,500.00 we could have saved by having our own mechanic doing the work. Be careful because I heard another family complaining about the same actions while I was there waiting for the service person to arrive from lunch. It appears to be part of their business model to do that to clients. Where I just asked which part of not repairing my truck did you not understand??????!! Last time I set foot in that dealership. Feel screwed enough with the recent flooding of my house and business. Don't need them to help me some more down the drain! More

Pete Hunter MINUS 10 DISGUSTING/WASTE OF TIME! Pete Hunter, Service Director, if the most arrogant, rude man I have EVER had the UNPLEASANT experience of dealing with. I am a 67 year old woman who Pete Hunter, Service Director, if the most arrogant, rude man I have EVER had the UNPLEASANT experience of dealing with. I am a 67 year old woman who was 'talked down' to...disgusting and a 1,000% TOTAL jerk...wasted my time and hurt my feelings at a time when NO ONE needs this! We have enough to deal with after Storm Harvey. The SUPER HEROES of this dealership are Lakin, service advisor, Bob, shop manager, Thomas, Darrell Carrie, I have emailed, Ryan Lotowski, the GM. I cannot get through to speak to Ryan because as the GM, he NEEDS to know how Pete Hunter treats, with arrogance and disdain, women. I have NEVER EVER been treated with such disrespect and disdain. I am writing a GREAT letter about a few Super Heroes who are kind and respectful! The dealership needs to send Pete Hunter to a course on HOW TO TREAT CUSTOMERS with RESPECT and an attitude of customer service! I am writing Mike Jackson, CEO and Executive Vice President of Customer Care who states on the website that his FOCUS: CUSTOMER CARE. A dealership is only as strong as its weakest link. Peter Hunter IS the weakest link! More