AutoNation Ford Katy - Service Center

Three hours to get a new battery installed under warranty Then they charged extra for "battery service", after which the terminals were still covered with thick white corrosion. They even tried a windshield r Then they charged extra for "battery service", after which the terminals were still covered with thick white corrosion. They even tried a windshield repair scam, where they say they can get your windshield dings repaired at no cost. Then they come back and say that your insurance won't pay, but they will do it for a discounted cash payment. They deserve the very low rating that most of their service customers give them. More

Horrible Service & Too Expensive All I wanted was an oil change. Two hours later I received a recommended list of needed repairs. First of all, you have to pull your vehicle into th All I wanted was an oil change. Two hours later I received a recommended list of needed repairs. First of all, you have to pull your vehicle into this building where a service specialist comes out with a clip board. You go inside as they take your information and there's a line of employees behind computers. I knew right then Auto Nation Ford was going to try to squeeze what they could out of me. The individual I worked with was actually very polite, but I told him specifically.... All I need is an oil change. The waiting area was very sterile and discomforting. The setup was horrific as you have to walk by all these people who are only interested in what they are doing. I hated every moment of being there! The oil change took two hours and $70 later I was ready to talk to the manager. So, know this whom ever created this debacle of a business... Your business model is corporate sabotage, mundane, and will not drive repeat or referral business. I didn't mind paying a premium being closer to home and getting my Ford serviced with Motorcraft parts, but the impersonal level of service and the offensive fee sheet I received for repairs is an insult to my personal needs. If I knew the outcome and the time I wasted there was going to be an ordeal, I would have driven to the dealership I have been using for years and gladly sat in traffic! Your Service Dept. needs a serious overhaul and you could start by firing the simpleton who created it! More

Don't purchase your vehicle here!!!!!!!!! They lie to you, they steal your money !!!!!!! I bought extra warranty for my truck and today when I went to get my rear camera checked out they said They lie to you, they steal your money !!!!!!! I bought extra warranty for my truck and today when I went to get my rear camera checked out they said that was not part of my warranty soooooo basically I paid over $6000.00 extra for my truck and that's not covered which that's why I got the warranty in the first place ,they sure know how to lie and get you to buy from them, never again will I purchase from them nor do I recommend this dealership to anyone . These people are very rude and and didn't even care that I was unsatisfied with there service , but since my bank already paid for everything well I guess that's all they care about. More

Great service Brandy German at Autonation Ford was terrific!!!! I look forward to going back on my next vistit... she turned my perspective around with there servic Brandy German at Autonation Ford was terrific!!!! I look forward to going back on my next vistit... she turned my perspective around with there service department More

Crooks!!! Service was horrible then to top it off they overcharged Warranty company on rental for $175. Never paid Enterprise a dime and i got stuck with $100 b Service was horrible then to top it off they overcharged Warranty company on rental for $175. Never paid Enterprise a dime and i got stuck with $100 bill from August. Even recognized the mistake and still havent made it right in December. Getting the run around for 5 months + for $100 they admitted they owe. More

Quick Service Quick and fast service. Clean facilities and bathrooms were close. Friendly staff and nice people to deal with. Will come back for future service. Tha Quick and fast service. Clean facilities and bathrooms were close. Friendly staff and nice people to deal with. Will come back for future service. Thanks More

Dealers like this give Ford a terrible name. I bought a 2013 F150 from auto Nation Ford Katy in May of 2015. First off, when you purchase a certified pre-owned vehicle one of the "perks" is a new I bought a 2013 F150 from auto Nation Ford Katy in May of 2015. First off, when you purchase a certified pre-owned vehicle one of the "perks" is a new air filter, fresh oil change and a tank of gas. Getting the truck home that day i noticed the air filter was almost black (Should be white, in case you didn't know that), the oil was burnt and I was given half a tank of gas. At the time I didn't know about these advertised perks, so I didn't complain, but the oil did upset me, I took it back and asked for the oil change that should have happened, They assured me, despite what the oil looked like (Cause only They know about cars, no one else) that it had been changed. Long story short, someone reset the oil meter to read new, and the old oil was left in there, TWICE. Third party oil change. Strike 1 Next, I find oil leaking on my brand new drive way, from my new truck, I crawl under and locate the leak and return to the dealer.I was told i would not be getting a rental or loaner despite it being advertised one would be provided with a certified pre-owned vehicle because "I was bringing the truck back too soon" I eventually got a loaner after a lot of yelling and a spike in my blood pressure. What followed was THREE separate trips to the dealer to get the same leak fixed. They kept returning the vehicle to me, insisting there wasn't a leak. Third times a charm and suddenly I had an oil leak and they needed to repair it. (Gasp!) Strike 2! Several months later, my passenger window wouldn't work. Took two trips to the dealer because they "couldn't find the fault so they couldn't repair it". Second trip it was repaired, after again, I got frustrated and told them it was a ridiculous excuse to give. Window motor was replaced on the second trip and to everyone's surprise the window magically began to work again! Mulligan! So here we are, almost a year later from that time and my truck is experiencing what sounds like metal pipes rolling around in the bed when you go over bumps, back into an uneven surface or basically vertically move the truck at all. Auto Nation Ford Katy had my truck for 16 days, in this time I spoke with and test drove the truck with Tom McGee, who heard this sound and acknowledged it. John at the collision center who heard this also and informed me that I had chassis damage somewhere and that it was difficult to locate and that's why it was taking so long. I was assured all the proper tests and work was being done, from torquing down bolts and greasing random spots, to... torquing down the same bolts from before and re-greasing the same spots again! just in case, the first time it didn't fix the problem cheaply enough, maybe the second time it would. Last night (11/21/16) i got a call from Tom McGee demanding that i come pick up my truck and return the loaner or i would be charged, he said my truck was ready, they weren't going to do anything else and no repairs would be made. Contradicting what John over at the Collision Center told me just two days prior. Oddly enough, the service center couldn't speak for the Collision Center, and vice versa because they were "separate entities", but it appears in this case one can speak for the other. I asked who's decision this was and he said "Big Boss Hunter" I asked to have this "Big Boss Hunter" call and speak with me, because surely a man who is endowed with such a prestigious title from his peers and subjects would be an honorable man and discuss our issues like gentlemen, right? Well guess what folks? No reply. Apparently Kin...err, Big Boss Man Hunter was too busy tending to his paying customers to deal with warranty people. After all, the scams already been run on me, no reason to continue wasting time, and time is money.I agreed to pick the truck up with a statement in writing saying they indeed heard a noise and felt abnormal vibrations coming from the truck, but despite this, Auto Nation Ford Katy would not be performing any repairs as per the warranty that I (clearly overpaid) for.I was speaking to Abigail Martinez, another "manager" at Auto Nation Ford Katy who has the word "Customer Service" in her job title, yet reflects non of this as she blindly insisted she knows nothing about my case or issues, however she has the upmost respect and faith in their technicians and if they say there isn't any abnormalities, there just isn't. Come get your truck. i requested again a statement saying that abnormalities were heard and acknowledged and wouldn't not be repaired. She laughed and said no one would give that, no one will take liability. Your truck is ready, come get it. Strike 3! Then, my wife finally spoke with "Big Boss Man P.Hunter" who was extremely rude and condescending, he said "the truck was never experiencing any issues or noises. there was no repairs to make. I want my loaner back come get your truck." My wife asked him if Ford would honor a third part opinion and his reply was "I don't know I don't work for Ford" Like a broken record he kept saying to everything spoken "your truck is ready, I want my loaner back" Very professional attitude, right? I was beginning to think the title of "Big Boss Man" was no longer a sign of respect and loyalty and more of sign of tyranny subjection. The dealership could not provide me with documents showing what diagnostics were done to the truck, nothing shows any work done aside from the recall for a master cylinder. however, after all this and everyone saying they heard my concerns and then suddenly, there was never any concerns, I have a statement from the technician saying an abnormality was indeed heard. Bottom line, this dealership is fraudulent. They will smile and work for your money, but once its paid out they won't honor their own warranty or work if it means they will take a loss in fixing their own mistakes. This dealership is lead and managed by frauds and liars. DO NOT DO BUSINESS WITH THEM. THIS DEALERSHIP GIVES FORD A BAD NAME. Well, maybe not since P.Hunter, the "Big Boss Man" of Auto Nation Ford Katy, claims he doesn't even work for Ford, More

Horrible Service Experience I had my mustang towed to this location because of a blown tire. They seemed very nice over the phone and said they could replace the tire and do the I had my mustang towed to this location because of a blown tire. They seemed very nice over the phone and said they could replace the tire and do the needed oil change. When we arrived to pick it up, it was $100 more than expected, the car was NOT clean. The floor mats were upside down (I guess they do that so you don't see the mess they cause????). There was grease on the inside of the drivers door. The rim on the tire that was replaced still had markings on it from where they did the work. The service advisor had told us it was cleaned and ready for pick up... He was clearly not telling the truth. He saw our dissatisfaction and did nothing. Funny thing is that this is the closest Ford store to us. We didn't buy there because of a HORRIBLE sales experience. Two strikes. I'm done with this place. More

BEWARE! Service overcharges for parts and labor If ZERO STARS was an option, I would have picked it! Had a major repair done on a 2014 F150. Initial Estimate for repairs exceeded $4100.00, which I If ZERO STARS was an option, I would have picked it! Had a major repair done on a 2014 F150. Initial Estimate for repairs exceeded $4100.00, which I knew was really HIGH! This was based on 12 hrs of labor and over $2000 in parts. Upon checking on standard labor hours for the repair in question, actual was supposed to be 7.2, a difference of almost 5 hrs at $140.00 per hour. Upon checking the itemized parts list in the estimate, I discovered all parts were quoted WELL over standard FORD pricing. Upon checking I discovered that I had single line items with overcharges of $170.39, $133.33, 108.46, $156.82......Plus numerous smaller line items on parts. Luckily I know how to research labor hours and parts counter prices!!! After lots of research and then multiple visits to the dealership I was able to get the proper billing established and save approximately $1400!!! Buyer BEWARE - How many people challenge service hours on a repair estimate? Buyer BEWARE - How many people double check the Ford prices that they should be charging???? More

Bait and Switch This review is strictly on the service department and Joey Cipolla. I have purchased NUMEROUS vehicles from this location and have referred many frie This review is strictly on the service department and Joey Cipolla. I have purchased NUMEROUS vehicles from this location and have referred many friends and family as well and the sales team at this location is top notch. HOWEVER, the service department is always so difficult to deal with. I got an email notifying me that I needed to bring my vehicle in due to a recall defect that needed to be fixed. I brought the vehicle in and once again, had to deal with Joey Cipolla. I have had dealings with him in the past as well and his attitude and lack of customer service is still present. It amazes me that this company still has him dealing with their loyal customers and working there at all. Not only is he rude, unfriendly, inconsiderate, and demeaning to the customers, he is just bad for business. More