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AutoNation Ford Katy - Service Center

Katy, TX

4.4
1,003 Reviews

1,003 Reviews of AutoNation Ford Katy - Service Center

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February 06, 2016

worst customer service I have been going there because of the engine light is on and take note my truck is BRAND NEW!! I set up an appointment 2 weeks ago to get it fix and More

by mailman0673
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Heinz for service and the salesperson when I bought the truck they call her Z
October 16, 2015

Service department - Updated Same issue has been going on for months. First took over a month to be seen for a wheel recall after making an appointment. First visit was worthles More

by billbayjr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Colton Shaw
September 09, 2015

Terrible time at body shop! Ok. So I was involved in an accident on July 14th, 2015 and the truck had to be towed in because my radiators were busted. So in goes the truck, I rec More

by jake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christina, Rich, Marco
September 02, 2015

Worst dealership ever I have had recalls and repairs done to my vehicle at Legacy Ford that have been excellent. This experience of lack of communication was the worst. I c More

by Lisa123
Recommend Dealer
No
Employees Worked With
Jose
June 04, 2015

Katy Ford Collision - Absolute worst experience EVER!!!!! Where do I start? I guess the beginning of the year, that's how long AutoNation Ford Collision in Katy Texas has had my car. Jan-May 2015. One delay a More

by UnHappy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rich Quarantillo (svc mgr), John Milnis (customer service rep.)
December 29, 2014

Service department is horrible I have been to the service department three times this year and each time has been it continues to get worse. There is no attention to details, if you More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike
May 29, 2014

RIP OFF! Took my 2012 F-150 to Katy Ford to have corroded Battery terminal connector replaced due to original battery had bad cell and caused corrosion. They More

by tntterry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Aleman
March 01, 2014

Tom was a great help in service department. I needed to have some work done and needed an appointment and i was able to come on the day i needed to come in and it was done in a reasonable amount of time an More

by davet565
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom
March 01, 2014

Everytime I visit I don't Autonation Ford Katy to service my Ford vehicles I always deal with David Robinson. My family and I service our vehicles there over the past years and David Robinson is alwa More

by geomaize
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
david r
February 25, 2014

Everything went well the first time I visited and even the second. I recommend David to be the service guy to help. He is nice and easy. More

by snippy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David