AutoNation Ford Lincoln Orange Park

I actually started a New F-250 Order with another Dealership and stopped in AutoNation Ford OP for a tire repair. While the Tire was getting Fixed, Marley Garmon noticed I was checking out their "Ne Dealership and stopped in AutoNation Ford OP for a tire repair. While the Tire was getting Fixed, Marley Garmon noticed I was checking out their "New Build Order Wall" and asked me for an Opportunity to better their Offer. She introduced me to Salesman, Jordan Norman, and after some info was exchanged, the Sales Manager Brad Burnett, right Out of the Gate Beat the Trade-In Value and Discounts. I called the other Dealership and then "Leaned on the Pen" with AutoNation Ford OP. This has to the Fastest Deal, Build & Delivery of a New Special Order Truck EVER....Less than 2 Months!!! Marley handled the F&I, and put together Great Purchase Package that I'm very Pleased with. You would be Foolish not to go to AutoNation Ford OP for your next Vehicle Purchase. More

Mark Toney is a great salesman and provides excellent customer service. He is the only source that I go to for all of our trucks and vans. I have worked with Mark for several years and he is always tryin customer service. He is the only source that I go to for all of our trucks and vans. I have worked with Mark for several years and he is always trying to look out for my best interest. More

My visit was for regular service and my experience with service department was absolutely excellent. service department was absolutely excellent. More

Zero stars!!!I am 75 and this is the Worst service Zero stars!!! I am 75 and this is the Worst service department I have ever dealt with. Made an appointment online to drop Transit Van off for servic Zero stars!!! I am 75 and this is the Worst service department I have ever dealt with. Made an appointment online to drop Transit Van off for service including oil change, fix tire leak and trouble shoot AC fan problem. Was charged for tire rotation that was not performed as tire with leak was still on driver front side. Tire leak was not fixed. Still trying to get refund for fraudulent tire rotation charge. They had the Transit van for 5 days and supposedly all they did was oil change. While van was there they would not return calls. Had to visit service department to get info/update on van status. This was my second visit to this service department. First visit was to prepare Van for 7000 mile summer vacation. That first visit was also disappointing but thought I would give them a second chance because they are close to my home. Would drive 50 miles to better dealership than this. More

I could not have had a better experience with my new purchase. Wonderful! Phenomenal! Fantastic! purchase. Wonderful! Phenomenal! Fantastic! More

Dealership was clean and service department extremely helpful. Service time was quick and staff was very friendly. helpful. Service time was quick and staff was very friendly. More

I received very good service on 10/15/2021, David was very professional and commutated all that was done. very professional and commutated all that was done. More

More than once I have booked an appointment and when I showed up they had no record of it. The staff has always been friendly and the service gets completed on my car, but it always takes longer than anyw showed up they had no record of it. The staff has always been friendly and the service gets completed on my car, but it always takes longer than anywhere else and is pricier. More

The dealership is doing a really good job of overcoming Ford’s spectacularly flawed supply chain AND service scheduling system. Everyone I dealt with at the actual dealership was professional, polite and g Ford’s spectacularly flawed supply chain AND service scheduling system. Everyone I dealt with at the actual dealership was professional, polite and genuinely interested n fixing the problem. It was clear that they care about doing their job well. Ford’s inability to provide parts to fix their OWN recalls remains a disaster. AND the fact that the regional scheduling center blithely lies and promises part availability that they know to be inaccurate is another, far more troubling issue. And that shows ZERO signs of abating. So if you’re stuck with a Ford like I currently am, these guys are your best shot at getting a quality resolution. More

1 star because the Service Manager waived the fee. Everything went wrong from the very 1st phone call (to their call center because you can never get through to anyone at the dealership). They have NO Everything went wrong from the very 1st phone call (to their call center because you can never get through to anyone at the dealership). They have NO clue. I called about a rumbling noise under my car. They scheduled me for a Saturday appt. I didn't know until I went & wasted my time that the dealership only does oil changes on Sat. The 2nd call was scheduled me a week later. They said the diagnostic test would only take an hour. I said I would wait because I didn't have a ride home. Appt day- I met with my "advisor" at 9am. She said it would take several hours for them to diagnose the problem & it would cost $99.95 if not covered under warranty. I told her what the Call Center said, & she said they are always wrong. She arranged to have a driver take me home. At 12:30 she called me to tell me I had a nail in my tire. She also said I had 3 tires of one brand & 1 tire of another brand & the noise was PROBABLY due to the mismatch in tires. She then tried to sell me a new tire after I had told her twice all 4 tires were new within the last 6 months! I told her this is the 1st time I'm hearing this noise & I know exactly what date I started hearing it so I doubted the tires were the issue. She said they could repair the tire for $29.95 & again tried to sell me another tire. She then asked for my insurance because I have tire coverage. I gave her the info. She said they could "probably" have it fixed before 4pm. Seriously? It's a nail in the tire. We're not rebuilding the engine! The time of 4pm is important to note because that's when their drivers quit & after that time there is no one to pick me up to bring me back to the dealership to get my car. At 3:15pm (3 hour later!!) I was starting to get worried about having a ride back to the dealership in time, so I tried calling the dealership. I spent 20 min on hold only to be transferred to someone's voicemail. I called again & finally reached a very nice person after 30 min of trying who found my "advisor" & put her on the phone. She said she was still waiting to hear back from my insurance company about the tire repair! Are you kidding??? For $29.95 I would have paid it out of pocket 3 hours earlier & had my car home by then. This woman has NO common sense. I told her to send a car to come get me, I wanted my car now. She said it wasn't fixed yet. I told her I'll get it done somewhere else. Had I not called back, then she was not going to call me & they were going to keep my car overnight (FOR A NAIL IN MY TIRE!!!!). I had a doctor appt scheduled for the next morning that I would have missed because of this incompetent woman. So the driver picked me up & when I got to the dealership I asked to speak to the service manager. While I was in his office, my "advisor" walked by. She saw me in there & proceeded to avoid me at all costs for the remainder of my time there. Actually, she should have been called into the discussion! I explained to the manager what transpired & told him that I didn't feel it was fair of them to charge me $99.95 after the treatment I had received, & he agreed. I also told him my "advisor" should get another job because she was not cut out for this one. He apologized & waived the fee & said their department is in terrible shape & he's trying to clean it up. So they held my car hostage for 8 hours, tried to sell me a tire, DIDN'T fix the problem & I had to get it fixed somewhere else. I will NEVER go there again! Update 10/18/2021: Actually, now I would give zero stars if I could. Although there was a nail in the tire, this was not the reason for the noise. I had the car diagnosed by a proper technician. The issue is a failing wheel bearing!! Did Autonation even test drive the car??!! If they did & the technician diagnosed it as a nail in the tire, then they have a bigger problem on their hands than I do... an incompetent mechanic who is misdiagnosing & sending customers on their way oblivious to the danger that awaits them down the road! More