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AutoNation Ford Lincoln Orange Park
Jacksonville, FL
1,577 Reviews
AutoNation Ford Orange Park is one of the largest Ford dealerships in northern Florida, and is here to cater to all of your automobile needs. Our showroom is located in southwest Jacksonville, near the corner of Blanding Blvd and Collins Rd. Featuring one of the largest inventories of new and used Ford cars, trucks, and SUVs around, AutoNation Ford Orange Park is the go-to place for all things Ford. Whether you're experiencing a Ford for the first time, or are a long-time Ford owner, our team at AutoNation Ford Orange Park looks forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,577 reviews
August 30, 2021
Great service and awesome staff. The parts staff was very friendly and knowledgeable of the products I wanted. The items were received in record time. Thank you. very friendly and knowledgeable of the products I wanted. The items were received in record time. Thank you. More
by juniris56@gmail.com
Employees Worked With
Mike, Rick and the one and only woman.
August 28, 2021
I had an appointment scheduled for a Friday and even dropped off my Truck Thursday to have a recall issue taken care of, I also planned on having my truck serviced with an oil change. I was told my Truc dropped off my Truck Thursday to have a recall issue taken care of, I also planned on having my truck serviced with an oil change. I was told my Truck would be ready later in the day on Friday. I drove up that day to find out my Truck was still sitting and had nothing done to it. I then was asked to leave my truck for another day. needless to say I wasn't happy about this. I feel I should of been called that day if there was going to be any delays. I've used you guys for other services in the past. I still need the recall taken care of and the oil changed. I'm in the customer service business as well and I know it's impossible to be perfect.ty More
by ED
Employees Worked With
NA
August 27, 2021
I have always been very pleased with everyone at Auto Nation and the work done. Except for this week. Had a problem with tire rotation. I let my dispute be known to several of your service techs. The o Nation and the work done. Except for this week. Had a problem with tire rotation. I let my dispute be known to several of your service techs. The one I really need to speak to is Sean Bahl. He left a message for me to call him Friday, which I will. More
by Glenda Kilgore
Employees Worked With
Tammy and recently, Sean
August 26, 2021
The call center made my appointment at a different location but the Orange Park folks worked me in!! Wonderful job and quickly did everything that I needed location but the Orange Park folks worked me in!! Wonderful job and quickly did everything that I needed More
by tgator
Employees Worked With
NA
August 26, 2021
I am very disappointed with the customer service given to me and my husband by the service department. I made an appointment to bring my car in for transmission issues (2015 Ford Fiesta) at 7:30am. The dea me and my husband by the service department. I made an appointment to bring my car in for transmission issues (2015 Ford Fiesta) at 7:30am. The dealership did not have a loaner car for me and I specifically asked for one when I made the appointment because without my vehicle I wouldn’t be able to get to work. No loaner vehicle was available. The shuttle was not operating, so a ride was supposed to be arranged for me to get home. However, I had to constantly go and ask what was going on with the ride. After 3 hrs and my persistency of getting home and asking for someone to let me know what was going on, and once I called my neighbor for a ride, the service personnel said he finally got me a ride. However, by that time I already found a ride for myself. Even when I would call everyday to get some information about my car and a possible loaner vehicle, it took at least two days for someone to get back to me. I agreed for my car to get repaired and if I didn’t call to find out what was going on with the repair and the amount, no one from AutoNation would call to keep me updated on my vehicle. Customer service at AutoNation orange park was extremely disappointing and horrible. I will be getting another vehicle and getting rid of the dangerous and defective 2015 Ford Fiesta I was sold back in 2015. The transmission issues this car has is extremely terrible and dangerous, which Ford new of when they started selling the Fiestas. Now I am out of $2500 because I had to pay for a defect in the transmission that should have been covered by the recall warranty and wasn’t!!! Even though I always believed in buying nothing but American products, this experience with Ford has forced me to go buy foreign because they take pride in making sure a product they make is top notch and safe!!! More
by Yvette Rubero
Employees Worked With
Shawn
August 26, 2021
We were very disappointed with how difficult it was to get someone to answer a call or return a call about the car we left for service. We tried for 3 hours without reaching a person. Jigna did try very get someone to answer a call or return a call about the car we left for service. We tried for 3 hours without reaching a person. Jigna did try very hard to help us but the situation was beyond her control. We will not go back there for service. More
by Martha
Employees Worked With
Jigna, Paul,Richard
August 25, 2021
I will never return to this dealership again. I make an appointment, no matter the time of day, they never start working on it for at least 30 minutes. I find my vehicle parked in awaiting maintenance lot appointment, no matter the time of day, they never start working on it for at least 30 minutes. I find my vehicle parked in awaiting maintenance lot. Why make an appointment if you never keep it? When I ask about it I get the same response, we are backed up or we are short staffed today. More
by dicenzol
Employees Worked With
Merlano Gome
