AutoNation Ford Lincoln Orange Park

Every time we come here the service we ask for is completed, however, the customer service can be lacking and the estimated time on how long repairs will take is ALWAYS wrong. We came in for a brake completed, however, the customer service can be lacking and the estimated time on how long repairs will take is ALWAYS wrong. We came in for a brake repair that was noted 2-3 weeks ago at an oil change appointment. The service advisor wasted our time and had the technician reinspect the car to make sure it needed brakes, which took 2 hours. The he told us the work would take 4-6 hours. The car wasn’t ready until the next day, or at least that’s when I received the call. Also, our service advisor was changed without us being informed. More

My first experience with AutoNation Orange Park (my previous provider could not repair my vehicle); AutoNation Orange Park repaired promptly a chronic issue I had been resigned to live with. AutoNation previous provider could not repair my vehicle); AutoNation Orange Park repaired promptly a chronic issue I had been resigned to live with. AutoNation Orange Park is my service provider now! More

The service I received yesterday was a complete 180 from my previous visit just a few months ago; in a good way! Check-in rep was friendly, the two service reps were professional and detailed, and the train my previous visit just a few months ago; in a good way! Check-in rep was friendly, the two service reps were professional and detailed, and the trainee seemed to be following suit. Thank you all. More

Made an appointment, twice...why??? Took 2 hours to get in the first appointment and just for an oil change. ...And they rotated my tires for some reason and now I have vibrations while driving. Made a fol in the first appointment and just for an oil change. ...And they rotated my tires for some reason and now I have vibrations while driving. Made a follow up appointment to resolve the vibration issue and they said at least a 2 hour wait when I arrived for my 2nd appointment. Now I have another appointment to drop off my truck for the vibration that they created. The service at this Dealership is out of control and embarrassing for Ford. I'd give it 0 stars. More

Always have a great experience when I buy any vehicle at this dealership. Mark Toney is always very helpful and can answer any questions I have. Will always buy my trucks there. this dealership. Mark Toney is always very helpful and can answer any questions I have. Will always buy my trucks there. More

The team was great in helping me find the perfect truck. There was no stress and the I enjoyed the entire experience. This was my second purchase and I highly recommend! There was no stress and the I enjoyed the entire experience. This was my second purchase and I highly recommend! More

What can I say . I've been having my vehicle serviced at your dealership since we purchased it. You've been good to me and I will be good to you ..... your dealership since we purchased it. You've been good to me and I will be good to you ..... More

Great customer service and generosity. Very pleased with service the staff were very helpful and knowledgeable. service the staff were very helpful and knowledgeable. More

I've had my 2020 Explorer ST in the dealer several times for the same issues, and they tell me they are fixed but so far they haven't been. Vehicle goes back 8/9 for the last time before we go a different r for the same issues, and they tell me they are fixed but so far they haven't been. Vehicle goes back 8/9 for the last time before we go a different route. More

Gilbert and Marley were a real pleasure to work with. I had plenty of questions for Gilbert and he was able to answer all of them without hesitation. Marley was able to explain the financial end in simple had plenty of questions for Gilbert and he was able to answer all of them without hesitation. Marley was able to explain the financial end in simple terms that made the transaction painless. The facility was exceptionally clean and provided a very comfortable environment during this process. I have purchased at this dealership in the past and I have had very positive experiences with sales personnel and also with the service department. More