AutoNation Ford Lincoln Orange Park

This is my regular Ford service center where I get all of the maintenance, etc., done for my 2004 Ford Explorer Limited. The employees of this dealership have gone out of their way to ensure that I am a sati the maintenance, etc., done for my 2004 Ford Explorer Limited. The employees of this dealership have gone out of their way to ensure that I am a satisfied customer. My Service Advisor, Dan Coburn, always takes good care of me, advising me of the options that I may have, and which, from a professional service point of view, would be the best option (this is not always the most expensive or biggest repair or maintenance option available to me at the time). When Dan is not available (vacation or other), I am still well looked after. Recently, I purchased 4 tires and I was advised that the Ford Warranty program would be a wise investment. It certainly turned out to be so when the very next day I ran over a screw driver in the street and needed repairs. Then, as it was the end of the day and the service department was closed, the Sales Department showed me where the key drop was located and gave me a ride home. The dealership also offers a service to take you home when you leave your vehicle for service and then pick you up for return to the dealer when your vehicle is ready. Many years ago, before Dan became my advisor, I did have a difficult time with another advisor. Mr. Jordan, the Service Manager, handled my complaint to my complete satisfaction, and I have been a very happy customer ever since. I would recommend this Service Department to anyone, and even if Dan cannot be everyone's Service Advisor, you will receive fair, reliable, courteous and professional service. More

My wife and I were searching for a specific MKZ, white with a charcoal interior, and NAV system. We worked with local dealerships trying to find this vehicle to no avail. We finally located the vehicle with a charcoal interior, and NAV system. We worked with local dealerships trying to find this vehicle to no avail. We finally located the vehicle 240 miles from Sarasota, Florida in Jacksonville at AutoNation Ford Lincoln Orange Park. I spoke to Mike Swank on the phone and we worked out a great lease price. Mike returned all my calls and e-mails promptly during and after negotiations. Perfect transaction! Now for the astounding part. Mike drove the car to Sarasota washed with a full tank of gas. He answered all our questions about the car never once indicating he had to get back on the road. Oh yes, no additional charge for the delivery! I have been buying and leasing cars for almost fifty years and this has been the absolute best experience I have ever had. Wish we lived closer so we could use this dealership for service. More

I really enjoyed the experience I had today. Clarence helped me on my price and was very patient with me. With other dealerships I have experienced them trying to force any car on me and the customer ser helped me on my price and was very patient with me. With other dealerships I have experienced them trying to force any car on me and the customer service was terrible. Since I came in today they have given me many options and have worked with me in every way possible. I just want to say I love my experience and they did a great job. -tatyana brewer More

We bought a 2013 Ford Fusion and it is the car of our dreams, Carlos helped us find exactly what we were looking for and gave us the right price. We are more than happy with our experience and would high dreams, Carlos helped us find exactly what we were looking for and gave us the right price. We are more than happy with our experience and would highly recommend Mike Shad Ford Lincoln, talk to Carlos!!!!! More

MIKE IS A TRUE PRO, THIS IS OUR SECOND AUTOMOBILE IN TWO MONTHS AND WE COULDN'T BE MORE SATISFIED. MIKE IS VERY STRAIGHT FOWARD, NO NEED FOR DRAMA, IF YOU NEED A REAL EASY AND ENJOY FULL BUYING EXPERENCE SE MONTHS AND WE COULDN'T BE MORE SATISFIED. MIKE IS VERY STRAIGHT FOWARD, NO NEED FOR DRAMA, IF YOU NEED A REAL EASY AND ENJOY FULL BUYING EXPERENCE SEE MIKE SWANK AND LET'S NOT FORGET JIMMY. More

After a bad experience with the local Ford dealer, I tried the one in Jacksonville. After submitting a request via the internet, the salesperson called me up and took down my information. I figured t tried the one in Jacksonville. After submitting a request via the internet, the salesperson called me up and took down my information. I figured there is no way she'll locate the vehicle for me since my own search turned up fruitless. Within an hour, she e-mailed she had found the vehicle and attached the window sticker. With the usual haggling, give and take that is expected, we agreed on a price. I drove over to Jacksonville and everything went smooth. The people were friendly and I didn't have an issue. The whole process took a week but I got the vehicle and deal that I wanted. Thoughout I was updated and communicated with e-mails and phone calls. After the purchase, they have still kept in contact to ensure that things are good. This is the service I expected when I started the whole car buying process. Thank you. More

I knew I wanted the Ford Edge when I was "just browsing." So I went Mike Shad Ford of Orange Park one Friday after work. I received direct contact with the salesperson I had been emailing for many browsing." So I went Mike Shad Ford of Orange Park one Friday after work. I received direct contact with the salesperson I had been emailing for many, many weeks!! They had the vehicle gassed, cleaned & ready out front upon my arrival. I drove it, was hooked. Came back the very next day & I brought it home!! They really worked with me. Got what I wanted on my trade in. At the time of my purchase I noticed a small blemish on the passenger door, I was promised it would be taken care of at my convenience, as it was!! The body shop did a great job!! I have already been back in to have it serviced and they were awesome and had it finished in a timely manner. I will return to this dealer and would highly recommend. Julie Hammons of Green Cove Springs, FL More

Clarence was great! We had a great experience with this purchase. There was no pressure and everyone we met was super friendly. Over all was a great car buying experience. purchase. There was no pressure and everyone we met was super friendly. Over all was a great car buying experience. More

Purchased a ford focus se through the 0,0,0 lease program. Got a great deal. The entire sales staff was friendly. My salesman was very helpfull and knowledgeable. He help me find the right car program. Got a great deal. The entire sales staff was friendly. My salesman was very helpfull and knowledgeable. He help me find the right car that fit my needs and budget. The managers were very friendly. Brian my fianance manager was also very helpful and answered all my questions. I am thrilled with the whole process!! More

They gave me what I wanted for my truck and the price was fair on what I bought. But I do recommend you ware your hip waders as the xxxxxxxx, lies and deciet started the minute we got out of the car. Fortuna fair on what I bought. But I do recommend you ware your hip waders as the xxxxxxxx, lies and deciet started the minute we got out of the car. Fortunately we have dealt with enough used car salesmen that the wife and myself kept looking at each other and laughing as we said you believe that xxxx. Our salesman either needs to improve his memory or give up lieing as he really sucked at it. He was so transparent it was actually hilarious. First thing he said was oh yeah we still have that car but someone is on there way back to buy it. My wife actually called him on this shortly before they closed and we were wrapping up the deal but it either went over his head I believe he had forgotten he ever said it Bottom line they try to come of as good old country boys and take it from a good old country boy from South Carolina they are they would lie and cheat their grandma for a $ More