AutoNation Ford Lincoln Orange Park

Bill Norris goes above and beyond. He treats every client exceptional. He does what is best and is always very friendly and HONEST about what needs to be completed, the time it will take to complete client exceptional. He does what is best and is always very friendly and HONEST about what needs to be completed, the time it will take to complete and follows up to make sure the process was handled well. Will definately return to this location for future services. More

Bill is always very accomadating gets the work I need done and gets us in and out in a reasonable amount of time. The work is always done when quoted and ready for pick-up.Been having work done here for done and gets us in and out in a reasonable amount of time. The work is always done when quoted and ready for pick-up.Been having work done here for 9 years and am very happy with the whole team and friendliness, even when my team leader not there someone is there to take control. Both our vehicles have had no problem and we are told when certain things are due to belooked at or done, nopushing into having other things done unless needed. More

It is Mr Norris' attitude and compassion for making sure I have everything I need, brings me to the service department at Mike Shad. From the first time I brought my Ford in and now that I bring my Scion in I have everything I need, brings me to the service department at Mike Shad. From the first time I brought my Ford in and now that I bring my Scion in for maintainance. My son was a cancer patient and it was time for his IV therapy. His schedule could not change even though I had errands to run. Mr Norris asked if I needed anything while I waited and I asked if there was a less obvious place to sit with my child so that I could administer his medication without a lot of on lookers and so that if he got sick, would not be embarassed. He took us to a part of the waiting room that was away from other customers and was very kind to my son. He didn't stare or ask questions. He did not look at him as if he was sick at all. They even talked about one of the mustangs that was on the show floor. My son even laughed with him. A few years later Mr Norris left Ford for a while but I still went there. In 2007, my truck's engine had to be repaired. For the three months that my truck was in the shop, Ford gave me a rental vehicle so that I could still get my son back and forth to the doctor. In that time frame my son lost his fight with his cancer. I was waiting for a diagnostic test on my truck one day and recognized Mr Norris. He remembered me and asked why I was there and took over as my service advisor immediately. He also asked about my son and I had to tell him that Aaron was gone. He was so caring and again compassionate. It is once again the reason that I bring my Scion to Mike Shad. Thank you. More

Bill is the most knowledgeable and friendly mechanic I have ever met, and I recommend him and the team at Shad Ford to anyone in the area and even those out of the area. His encyclopedic brain is incredi have ever met, and I recommend him and the team at Shad Ford to anyone in the area and even those out of the area. His encyclopedic brain is incredible to witness. Everybody should have a go-to like Bill, it makes car repair much less scary. More

I have been going to Mike Shad Ford for over 7years ... It is nice having the SAME PERSON and his team take care of you, you come in and you feel known. Bill Norris has been a model sales representative, i It is nice having the SAME PERSON and his team take care of you, you come in and you feel known. Bill Norris has been a model sales representative, it's always "not a problem" ; "we'll take care of it" ; "lets see what we can do" ... myself and car has always been taken care of with respect and that is why I keep coming back to Mike Shad Ford! More

Bill and his service department are a group of stand up guys/gals and i would refer anyone to them. Their service department is top notch and were able to answer all questions i had promptly and knowledgea guys/gals and i would refer anyone to them. Their service department is top notch and were able to answer all questions i had promptly and knowledgeably. I am very happy i have done business with Mike Shad Ford and will be returning for all my service needs. More

I would like to take the time to let you know how I would like to take the time to let you know how OUTSTANDING Bill Norris is. He is very friendly and always helpful I would recommend anyone to go s I would like to take the time to let you know how OUTSTANDING Bill Norris is. He is very friendly and always helpful I would recommend anyone to go see him he is always willing to answer any and all questions that I have. I think he goes above and beyond what is needed to be explained to me when it comes to the repairs he really wants to make sure I understand every step you dont find that quality very often in a service rep. More

I was a little wary about visiting this dealership after all the previous reviews on this website, but I am a serious comparison shopper. My husband's truck was acting out badly, so we decided to go into m all the previous reviews on this website, but I am a serious comparison shopper. My husband's truck was acting out badly, so we decided to go into market for a used truck. We visited many places in Kingsland/St. Mary's Georgia, Jacksonville, FL, and finally drove all the way down to Orange Park, FL. All our previous visits with other dealerships left us drained, because the sales people were so annoying; all they cared about was making a commission. But when we arrived at Mike Shad Ford in Orange Park and met Steve Estes, our stress of dealing with annoying sales people ended! Steve Estes showed us where all the used trucks in our price range were at, and left us alone to let my husband and I have some privacy! It was amazing! We ended up falling in love with a 2000 Ford F-150 Lightning, and Steve let us take it on a test drive. He didn't ask ridiculous questions during the test drive, either! I really don't think we would have bought the Lightning from Mike Shad Ford if it weren't for Steve Estes, because we had our eye on a 2005 F-150 SLT for sale at the Volkswagen Dealership down the street from Mike Shad Ford. But Steve Estes has such passion for his job he made my husband and I feel like we were family. Steve Estes was very straight forward and DIDN'T lie about anything like normal car salesmen looking for commission do. As for the sales process, it was extremely quick compared to other Dealerships, and they have a cool touch computer, so there is less paperwork to flip through, which really expedited the process. I HIGHLY recommend this Dealership to other people. And when you go in, make sure you do yourself a favor. Ask for Steve Estes! Finally, my last parting words are to Steve: Thank you for all your help, I haven't seen my husband this excited and happy since our honeymoon! I can't believe it! And since he's happy, I'm happy. We couldn't have done this without you! More

My husband and I went to Mike Shad Ford to look for a new car. We found a coupon on their website for a 2010 focus at a really great price! When we got there a man came out and rudely asked "Can I help you?" car. We found a coupon on their website for a 2010 focus at a really great price! When we got there a man came out and rudely asked "Can I help you?". Then he pushed us onto another salesman, who sent us to another salesman who didnt know how to handle the coupon. After waiting almost 30 minutes for them to figure out what was going on about the coupon, we finally got stuck with Steve (yet another salesman). Although the car was for me, Steve would not speak to me, he only spoke to my husband. We told him we wanted a 2010 Ford Focus S, in the color Blue Flame. He told us they didnt have any S's on the lot for us to test drive, that we had to test drive the SE, "It still drives the same, there are just a few extra features on the SE" he said. When we got back he asked what we thought and we told him we still wanted the S, and so he then TOOK US OVER TO AN S!!! It was white, with tan interior, and we wanted blue with gray or black interior. He told us it would cost them money to get a blue one, but he would gladly give us the white one. We finally got it through to him that we wanted a blue one and so we went inside to see a quote. He came back with a quote for $1800 OTD. My husband asked if we could get the price any lower (considering they hadn't even honored the coupon price) and he said (and I quote) "Don't Bullsh** me, it's a new car, what more do you want." We then said we would come back if we didnt find a better price and then the finance man came out and tried keeping us there by telling us about all of the perks we could get, he even threw in a 36,000 mi. maintainance plan for free. My husband then said we would like to shop around, and we'd be back if the price was the best we could get. We ended up going to another dealership and getting it for $15,300 OTD, with an even better maintainance plan. I wouldnt reccomend this dealer to anyone. It seems like all they cared about was making the sale, not making the customer happy. More

Went to Mike Shad Ford on Blanding Blvd to Trade in vehicle for 08 F-150 XLT Extended Cab. I used my bank whom has a member pricing service with them to get vehicle so many dollars below invoice. Well vehicle for 08 F-150 XLT Extended Cab. I used my bank whom has a member pricing service with them to get vehicle so many dollars below invoice. Well the first sale rep I had Issac Byrd took me to a super crew F-150 and was trying to place me in this truck, basically trying to put in me something I didn't want. So I asked for him to give me an offsite apprasial for my trade, never heard from him again. Next day went back and dealt with Mike Khalvic, and my wife and I discussed the Super Crews and after we find something we wanted, had our vehicle appraised (08 Sport trac) and they come back with an offer that said my vehicle had depreciated $10,000 in 6 months. How is that possible, yes I understand $3-4000 depreciating but $10,000? It was funny to hear the excuse from him, saying that the gas crisis is to blame for low trade in's, but they have the same model on site in the used car section, 1 year older than mine for $19,971. Well Mike Shad Ford, I don't think the reason why you have so many 2008 F-150's on the lot is caused by the gas crisis, I think it's because you try to take people for a ride thinking that the comsumer is stupid, but they are calling your bluff. As I told you on the phone Mike Khalvic, "I hope you enjoy looking at the 08's as your new 09's are rolling in on the trucks". I would not recommend either one of these two salesman or this dealership. More