AutoNation Ford Lincoln Orange Park

I went in for an oil change and tire rotation. I waited at the dealer, but after 3hrs past and no one notified me about the status of my F150 and I wen5 to look for someone to give me an update. I I waited at the dealer, but after 3hrs past and no one notified me about the status of my F150 and I wen5 to look for someone to give me an update. I could find anyone that was willing to help, but after 10 minutes of looking someone went to check on it. They came back with a lengthy list of items they suggested needed to be done that totaled over $1000. After waiting 3hrs for a simple oil change, I didn’t feel I could trust them to do the lengthly list of repairs in a timely matter. After getting my truck back the AC stopped working (It may be unrelated to the work they did, but I don’t trust them.) More

Nice facility and great people. A little slow on service both times I have used this location. My salesman Paul very helpful and knowledgeable. A little slow on service both times I have used this location. My salesman Paul very helpful and knowledgeable. More

Very customer oriented. The staff spent the needed time to explain my purchase options and how to choose what I wanted The staff spent the needed time to explain my purchase options and how to choose what I wanted More

Rian kept me up to date on the work being done on my mustang. No surprises to cost. Rian was very professional, friendly and easy to do business. Thank you Rian! mustang. No surprises to cost. Rian was very professional, friendly and easy to do business. Thank you Rian! More

Prompt and performed the requested and scheduled work to my satisfaction. Bought my truck at the dealership and serviced there for 5 years. my satisfaction. Bought my truck at the dealership and serviced there for 5 years. More

Overall good experience. The wait was a little longer than expected. My service rep and the facility was very good. The wait was a little longer than expected. My service rep and the facility was very good. More

They were verry customer friendly. All my calls and text were answered in a timely manner. My salesman was courteous and not pushy. All my calls and text were answered in a timely manner. My salesman was courteous and not pushy. More

I had made an appointment for an oil change at 7:00 A. M. Apparently, whoever booked appointments also booked at least 9 or 10 others for the same day and time (Tues. March 15). After my car was checked M. Apparently, whoever booked appointments also booked at least 9 or 10 others for the same day and time (Tues. March 15). After my car was checked in by advisor Dianna, I waited nearly an hour before getting the promised text message, "hello". Then, after waiting nearly another hour and sending several text messages (no response), I went over to the office to speak to her, but she was so busy with other customers that there was no time to talk...she acknowledged my texts. Shortly after that she texted that the mechanic had several suggestions for attention and came over to the waiting room to show them to me. I decided that none of those needed attention and she went back to tell the mechanic to return the car to me. During all this time, Dianna was cordial and very obviously working hard. But something is wrong with a system that takes so many appointments that obviously cannot all be fulfilled at once. I was in the waiting line at 6:50 A.M. I paid my bill at 9:03. It should not take more than 2 hours for an oil change and tire rotation! Also, the mechanic indicated that I should return for next oil change after 5,000 miles, when he had just put in my requested expensive full synthetic oil! Every online source seems to say that the car should be able to go 8-15,000 miles on synthetic oil. My request: Please honor your appointments (or fix your system). My time is valuable, too. I am not rating the customer service below because Dianna was obviously trying very hard to do her job, but was overwhelmed with too many customers. She should, however, have been more prompt with her texting. Something is wrong with the system. More

Ranae was so professional. She kept me updated and was great to work with. She was very nice and has a beautiful smile. She kept me updated and was great to work with. She was very nice and has a beautiful smile. More

Great customer service and process was easy! I will return to autonation Orange Park for my next vehicle. I will return to autonation Orange Park for my next vehicle. More