AutoNation Ford Lincoln Orange Park

Dianna went out of her way to make sure my appointment time was met and I got the best bang for my buck for the services my car needed. Will use this dealership for future service and repair needs. time was met and I got the best bang for my buck for the services my car needed. Will use this dealership for future service and repair needs. More

The people that greet you when you drive in the bay area are courteous and prompt. The technicians that do the repair work also do a great job. I refer Ford owners to take their vehicle's to AutoNation in J are courteous and prompt. The technicians that do the repair work also do a great job. I refer Ford owners to take their vehicle's to AutoNation in Jacksonville. More

I have used this dealer in the past for the same service three times in the past - This particular time, Absolutely Unimpressed. Was told I didn't have an appt even after I showed I did. Finally accepte three times in the past - This particular time, Absolutely Unimpressed. Was told I didn't have an appt even after I showed I did. Finally accepted my vehicle after I waited for a 20 minute period because the advisor was busy on the phone. NO paperwork - a verbal on what needed to be done - oil change. Never looked at my vehicle mileage, like a normal visit. Was told it would be complete that day, worst case scenario the next day. After two days of zero communication - ii reached out and they said it would be complete the third day morning. Still no communication, i reached out again and they said it was complete in the afternoon and to see Brad. Went in talked to Brad - he said to talk to Jeremy. Jeremy said Brad doesn't have the paperwork? On the verbal i discussed NOT doing a tire rotation - well they did it and charged anyways. So, there is that. Also, Never changed the oil sticker. I question if anything was actually done. Kinda of rushed me out the door. Terrible experience all the way around. The place is a zoo of people and nobody I dealt with wanted to help or seemed to care. Zero organization. "Go see this guy", wait "I don't handle that", "he's not here can you wait"... Its hard to rate any quality without knowing. I can never recommend this dealership for any future maintenance. More

Truck has been there 3 days and nobody will call me back also no work done to truck which was scheduled unexceptable also no work done to truck which was scheduled unexceptable More

I have been using this dealer for more than 10 years. The service advisor has always been professional and friendly. The repairs has always been completed correct and in a timely matter, Good job, The service advisor has always been professional and friendly. The repairs has always been completed correct and in a timely matter, Good job, More

Very accommodating easy to work with. I will use them again for service work. If I ever get the new 2022 F-250 I ordered in December 09, 2021. I will use them again for service work. If I ever get the new 2022 F-250 I ordered in December 09, 2021. More

We have been customers at your dealership for many years. We have purchased 7 cars from Auto Nation for myself and my family. We continue to go there for car purchases as well as service. Thank You Auto Nati We have purchased 7 cars from Auto Nation for myself and my family. We continue to go there for car purchases as well as service. Thank You Auto Nation for your professionalism and courtesy. We will always be your customer. More

We took our 2021 Ford Explorer Platinum into AutoNation because there was a recall on the vehicle that needed attention. We also needed an oil change, tire rotation and our fuel tank looked at. At first, t because there was a recall on the vehicle that needed attention. We also needed an oil change, tire rotation and our fuel tank looked at. At first, the service department seemed exceptionally on point, and even found another issue that we hadn’t noticed. They did what they could that day, then ordered the parts that were needed, and were advised that we would receive a call when they came in. A week later we received a call and were advised that if we couldn’t bring our SUV in and leave it for two days, they will give our parts away. So, we took it in. They do not offer loaner vehicles, so we had to rent one for two days. On the second day of service no one called us, and no one knew the exact status of our vehicle. The lady told us that the other lady that was helping us was in a car accident, and all she knew was that we needed more parts to fix the vehicle, but she wasn’t sure. We physically went into the service department to find out the details on our vehicle. When we walked in, there were five service department members present, not one of them acknowledged us. We just stood there for about ten minutes until I couldn’t take it anymore and asked for help. They wanted us to talk to Dianne, but again, she wasn’t there. Then the lady that we spoke to on the phone miraculously found our vehicle and said we were all good to go and everything was fixed. So, in the twenty minutes that we drove to get there, you found our vehicle and parts and fixed it??? Never again AutoNation, never!! You lost our business. I’d rather driver 20 miles to another dealership, than drive 5 miles to you and receive horrible service. More

The service manager rescheduled my appointment because needed service required a diagnostic and that's not done on Saturdays. He immediately rescheduled it based on my availability. He listened to my con needed service required a diagnostic and that's not done on Saturdays. He immediately rescheduled it based on my availability. He listened to my concerns about the nose coming from underneath my suv and asked questions. On the day of servicing, he informed me the technician couldn't hear the noise. However, the sway bar needed attention. Guess what? That was it - no more noise! I wasn't able to pick the suv that day and was provided the opportunity to pick it up at my designated time: 7:30am the next day. I've been with AutoNation for over 10 years and will continue to take my vehicle there for services. More

Every step of our purchasing experience was beyond exceptional. Our salesman, Paul (John), went above and beyond to make our experience easy and quick, but also thorough. He was extremely easy to talk exceptional. Our salesman, Paul (John), went above and beyond to make our experience easy and quick, but also thorough. He was extremely easy to talk to and had the vehicle front and center when we arrived. Ms Marley, in the finance department, was also extremely helpful and knowledgeable when it came to the finalizing the deal and showing us all of our warranty options to make the ownership of our new, used vehicle, easy. I give AutoNation Ford in Orange Park a 10/10. More