AutoNation Ford Lincoln Orange Park

We have been customers at your dealership for many years. We have purchased 7 cars from Auto Nation for myself and my family. We continue to go there for car purchases as well as service. Thank You Auto Nati We have purchased 7 cars from Auto Nation for myself and my family. We continue to go there for car purchases as well as service. Thank You Auto Nation for your professionalism and courtesy. We will always be your customer. More

We took our 2021 Ford Explorer Platinum into AutoNation because there was a recall on the vehicle that needed attention. We also needed an oil change, tire rotation and our fuel tank looked at. At first, t because there was a recall on the vehicle that needed attention. We also needed an oil change, tire rotation and our fuel tank looked at. At first, the service department seemed exceptionally on point, and even found another issue that we hadn’t noticed. They did what they could that day, then ordered the parts that were needed, and were advised that we would receive a call when they came in. A week later we received a call and were advised that if we couldn’t bring our SUV in and leave it for two days, they will give our parts away. So, we took it in. They do not offer loaner vehicles, so we had to rent one for two days. On the second day of service no one called us, and no one knew the exact status of our vehicle. The lady told us that the other lady that was helping us was in a car accident, and all she knew was that we needed more parts to fix the vehicle, but she wasn’t sure. We physically went into the service department to find out the details on our vehicle. When we walked in, there were five service department members present, not one of them acknowledged us. We just stood there for about ten minutes until I couldn’t take it anymore and asked for help. They wanted us to talk to Dianne, but again, she wasn’t there. Then the lady that we spoke to on the phone miraculously found our vehicle and said we were all good to go and everything was fixed. So, in the twenty minutes that we drove to get there, you found our vehicle and parts and fixed it??? Never again AutoNation, never!! You lost our business. I’d rather driver 20 miles to another dealership, than drive 5 miles to you and receive horrible service. More

The service manager rescheduled my appointment because needed service required a diagnostic and that's not done on Saturdays. He immediately rescheduled it based on my availability. He listened to my con needed service required a diagnostic and that's not done on Saturdays. He immediately rescheduled it based on my availability. He listened to my concerns about the nose coming from underneath my suv and asked questions. On the day of servicing, he informed me the technician couldn't hear the noise. However, the sway bar needed attention. Guess what? That was it - no more noise! I wasn't able to pick the suv that day and was provided the opportunity to pick it up at my designated time: 7:30am the next day. I've been with AutoNation for over 10 years and will continue to take my vehicle there for services. More

Every step of our purchasing experience was beyond exceptional. Our salesman, Paul (John), went above and beyond to make our experience easy and quick, but also thorough. He was extremely easy to talk exceptional. Our salesman, Paul (John), went above and beyond to make our experience easy and quick, but also thorough. He was extremely easy to talk to and had the vehicle front and center when we arrived. Ms Marley, in the finance department, was also extremely helpful and knowledgeable when it came to the finalizing the deal and showing us all of our warranty options to make the ownership of our new, used vehicle, easy. I give AutoNation Ford in Orange Park a 10/10. More

Very satisfied with service, Shawn was an excellent service advisor. Will definetely recomend. Very good and awesome enviroment, fast and courteous. service advisor. Will definetely recomend. Very good and awesome enviroment, fast and courteous. More

Services are great, appointments within days. Working with Jeremy is always great, he greets me and listens well. The service is always completed in about the time he gives me. Even other members Working with Jeremy is always great, he greets me and listens well. The service is always completed in about the time he gives me. Even other members at Auto Nation are friendly and always checking on you. It's the only place I take my trucks. More

I have purchased 2 vehicles from hare and had them serviced as well. Excellent dealership! serviced as well. Excellent dealership! More

David, (Gunny), salesperson, readily available, very courteous, knowledgeable and went above and beyond our requests and needs for information to purchase a new vehicle and to familiarize us with new el courteous, knowledgeable and went above and beyond our requests and needs for information to purchase a new vehicle and to familiarize us with new electronics through delivery of the vehicle. The contract person, John, was very helpful in finalizing the purchase. Recommend this dealership. More

OIL CHANGES ARE FAST AND EFFICIENT, THE STAFF IS FRIENDLY AND HELPFUL, AND THE COFFEE IS GOOD. AND HELPFUL, AND THE COFFEE IS GOOD. More

As always the service was excellent due to my tech Steve Hunsberger. Not a drop of spilled oil or any mess from draining. I'm impressed by his work. I'm not happy of the fact that he's leaving for another d Hunsberger. Not a drop of spilled oil or any mess from draining. I'm impressed by his work. I'm not happy of the fact that he's leaving for another dealership. I'm in hopes that he finds the new dealership unsatisfactory and returns. Calling in to speak to your service advisor is horrible. It's easier to drive there and speak to them personally, and no I do not want to contact the dealership on line. I will not use contactless transactions. Rich Descoteaux More