AutoNation Ford Littleton

Jason oversaw my vehicle inspection. He was comprehensive with his feedback, and knowledgeable about specifics for my vehicle. Very communicative and responsive. He was comprehensive with his feedback, and knowledgeable about specifics for my vehicle. Very communicative and responsive. More

Good customer service. Kept me informed. Service manager answered my questions and was very helpful. Kept me informed. Service manager answered my questions and was very helpful. More

The service department at Autonation Ford in Littleton is the worst dealer service dept experience I’ve ever had in the last 30 years of taking my vehicles to Chevy, Honda, Toyota, Acura and Audi dealerships the worst dealer service dept experience I’ve ever had in the last 30 years of taking my vehicles to Chevy, Honda, Toyota, Acura and Audi dealerships for service. Took my 1 year old F150 in for a warranty issue with the power windows. Dropped it off Thursday Morning expecting to hear back that same day and was told it shouldn’t take long unless a new part was required. I received no communication all day. When I called Friday morning to check status, the person (Service Manager) that answered my call had no answers other than it was with the technician and that they might need to keep it over the weekend with no explanation or information as to why. He was combative, defensive and uncooperative the entire conversation and clearly knew nothing about the status of my truck and didn’t offer to find out. I asked him to let me know as soon as he heard more. I heard nothing all day. I called back at the end of the day and got the same uncooperative person who told me my truck was ready to be picked up and said they did a software update for the power window modules. A simple software update took them 2 days to complete. I had already left town for the weekend and couldn’t pick up the truck on Friday, which he seemed very annoyed about. On Saturday morning, I tried calling to arrange for my son to pick up the truck. No one answered the service department phone. Apparently all calls go to the service managers phone, who does not work on Saturdays, so all calls go unanswered. I called the sales department and they transferred me to someone in the service department that was helpful. The Service Mangaer of this dealership has no business being in a customer service job. He is uncooperative, uniformed about what is going on in his own department, is defensive and combative when asked simple questions about vehicle status. I’ll take my truck elsewhere in the future. More

Steven handled my concerns regarding maintenance on my vehicle. Answered all my questions and finished inspection in a timely manner vehicle. Answered all my questions and finished inspection in a timely manner More

My experience with AutoNation Ford Littleton prior to their management change was horrible and that probably does not cover it. After that experience I had decided never to darken their door again. A w their management change was horrible and that probably does not cover it. After that experience I had decided never to darken their door again. A while back I received notification that AutoNation had changed their Service Department management team and urged me stop by to talk with them. Today I skeptically decided to see if anything had changed. When I drove into the garage and was promptly greeted by Daniel Herbold asking what he could help me with I immediately told him that it must be true that they had a new management team. My experience today was so different than the last time. Daniel and the other people I had contact with did a great job taking care of me. Thank you again Daniel!! More

I have been going to this dealership for over 40 years now and have always had exceptional service. I have bought 10 new vehicles in that time and always been treated with respect. now and have always had exceptional service. I have bought 10 new vehicles in that time and always been treated with respect. More

Kirk Tubbs was fantastic to work with. In and out in about 45min and I appreciate his honesty and efficiency. Will refer friends and family! In and out in about 45min and I appreciate his honesty and efficiency. Will refer friends and family! More

When I pulled up to the dealership, Parker was outside waiting to greet me and ask how he could assist me. Customer service at its finest! He was with another associate who was training so it was great to waiting to greet me and ask how he could assist me. Customer service at its finest! He was with another associate who was training so it was great to see him set an example, and take initiate. Parker worked with me to find the perfect vehicle for me. The sales manager Bregan came over and introduced himself. The finance specialist Joey sat down with me and covered all available information and was very detailed and thorough. I’d recommend this dealership and team to anyone who’s looking to join the Ford Family. More

Quick thorough service. I liked the video showing what they see so I can remember what needs to be done. I liked the video showing what they see so I can remember what needs to be done. More

I recently had my 2022 F150 in for service, and they ended up replacing the transmission under warranty. The service was excellent. Adam was my service advisor and did a great job. I would recommend t ended up replacing the transmission under warranty. The service was excellent. Adam was my service advisor and did a great job. I would recommend this dealer to anyone needing service on their Ford. More