AutoNation Ford Littleton

I took my truck in with a battery/charging system light randomly coming on. After they tested the battery an alternator they said they would need to do a more detailed diagnostic so they would need to keep randomly coming on. After they tested the battery an alternator they said they would need to do a more detailed diagnostic so they would need to keep it for a few days. I called to check on the progress 4 (working) days later and said that they did not know the tech that did the type of diagnostic had been out and no one has had a chance to look at my truck yet! They said I could leave my truck with them for a few more days or reschedule more time at a different date. So after having my truck for 4 days and a weekend they had done nothing but check the battery and alternator and I was no closer to having the issue fixed then when I brought it in. When I picked up the truck it seemed like they didn’t even know where it was and after they finally gave it back to me they did not even apologize for any inconvenience this had caused me. Very frustrating situation all together! More

AutoNation Ford, Littleton, responded in follow-up with me after my review by working out what I consider is a fair deal on the "Market Adjustment" fee. Kimberly Schmidt was professional, quick in follow-u me after my review by working out what I consider is a fair deal on the "Market Adjustment" fee. Kimberly Schmidt was professional, quick in follow-up, provided great customer service, and even sacrificed personal time to communicate, meet me at the dealership on her normally scheduled day off, and even personally worked with my auto transport carrier to ship my car to me. Kimberly recovered well for AutoNation Ford, Littleton, and even created a sense of trust in me for their dealership, this after I told myself that I would not do business with them following my first experience with the dealership online. More

Scams. Service department is a bunch of clowns. Go somewhere else to get service work done because they will do everything in their power to tell you its not covered under warranty. somewhere else to get service work done because they will do everything in their power to tell you its not covered under warranty. More

They always do a great job & treat you right - They get They always do a great job & treat you right - They get you in and out in a timely matter. They always do a great job & treat you right - They get you in and out in a timely matter. More

They took care of the problem my truck was having. It should've been taken care of from Auto Nation Chevrolet but they just couldn't get it right. should've been taken care of from Auto Nation Chevrolet but they just couldn't get it right. More

Had some warranty and general maintenance work done. I have been very pleased with this dealership in the past, but this visit was not as impressive. I had 2 recall items to be addressed, but they only ad have been very pleased with this dealership in the past, but this visit was not as impressive. I had 2 recall items to be addressed, but they only addressed one. I have had to schedule another appointment for the second one. The communication was terrible. I understand that staffing is a challenge right now, but they never answer the phone and did not call me back. The work took an extra day and I did not get a phone call until mid day the following day. Super frustrating. More

I was very happy with my overall buying experience at AutoNation Ford Littleton. I ordered an F150 with all the options the way I wanted it. Just as the vehicle was being picked up for production I cha AutoNation Ford Littleton. I ordered an F150 with all the options the way I wanted it. Just as the vehicle was being picked up for production I changed my mind on the color and a few options. I thought it was too late, but my salesman got the changes pushed through and to my surprise it arrived with all my requested options. Also during the final purchasing process I thought I was going to have to wait to drive the truck home because my bank had already closed. The finance guy was able to match my bank's rate so we could get everything done that afternoon and I drove my new truck home which was great. And finally the salesman did a great job walking me through all the features and got me set up with the Ford app. A couple opportunities for improvement were the dealership misplaced my original order paperwork when I went to pick up my vehicle, but luckily I still had mine. Also the status updates on my order (especially the arrival date) could have been better to help me plan with selling my old truck, but overall it arrived pretty much as expected. Overall the dealership did a great job. More

Everyone we interacted with was great. Both of the sales reps were extremely helpful and with us travelling out of State they were able to get the truck certified and us on the road in no time. Would recomm reps were extremely helpful and with us travelling out of State they were able to get the truck certified and us on the road in no time. Would recommend to anyone looking for a new or used vehicle! More

First time getting service at this Ford dealership. Service met or exceeded my expectations. I look forward to bringing my F150 back to Autonation Ford Littleton for my next service experience. Service met or exceeded my expectations. I look forward to bringing my F150 back to Autonation Ford Littleton for my next service experience. More

The dealership is nice the people are great but when it comes to communication they really need to work on that. I dropped my vehicle off to them before thanksgiving of 2021 and now it’s the new year and i comes to communication they really need to work on that. I dropped my vehicle off to them before thanksgiving of 2021 and now it’s the new year and i am still without a vehicle, and i haven’t received any phone calls or updates about my vehicle to give me an idea when it’s going to be finished. More