AutoNation Ford Littleton

I started my communication with this dealership by email. I was pleasantly surprised by the non-pushy, yet completely communicative response that I had over the matter of a couple weeks with them. And when t I was pleasantly surprised by the non-pushy, yet completely communicative response that I had over the matter of a couple weeks with them. And when there was something on their lot that fit my needs… We were able to schedule a meeting with Todd right away and get our brand new Ford! More

Enjoyable experience with professional and friendly staff. Excellent facility that provided a comfortable shopping experience. Great follow up after a few days following the vehicle sale. staff. Excellent facility that provided a comfortable shopping experience. Great follow up after a few days following the vehicle sale. More

The lack of ability to schedule maintenance in a timely manner. It took three days to perform the 30,000 mile maintenance on my ford ranger. manner. It took three days to perform the 30,000 mile maintenance on my ford ranger. More

The service for the camera recall on our Explorer was very good. The vehicle was ready a little before the time we had requested! very good. The vehicle was ready a little before the time we had requested! More

Worst dealership I've ever been to, it's like nobody working there wanted to be there, including management. working there wanted to be there, including management. More

I took my truck in with a battery/charging system light randomly coming on. After they tested the battery an alternator they said they would need to do a more detailed diagnostic so they would need to keep randomly coming on. After they tested the battery an alternator they said they would need to do a more detailed diagnostic so they would need to keep it for a few days. I called to check on the progress 4 (working) days later and said that they did not know the tech that did the type of diagnostic had been out and no one has had a chance to look at my truck yet! They said I could leave my truck with them for a few more days or reschedule more time at a different date. So after having my truck for 4 days and a weekend they had done nothing but check the battery and alternator and I was no closer to having the issue fixed then when I brought it in. When I picked up the truck it seemed like they didn’t even know where it was and after they finally gave it back to me they did not even apologize for any inconvenience this had caused me. Very frustrating situation all together! More

AutoNation Ford, Littleton, responded in follow-up with me after my review by working out what I consider is a fair deal on the "Market Adjustment" fee. Kimberly Schmidt was professional, quick in follow-u me after my review by working out what I consider is a fair deal on the "Market Adjustment" fee. Kimberly Schmidt was professional, quick in follow-up, provided great customer service, and even sacrificed personal time to communicate, meet me at the dealership on her normally scheduled day off, and even personally worked with my auto transport carrier to ship my car to me. Kimberly recovered well for AutoNation Ford, Littleton, and even created a sense of trust in me for their dealership, this after I told myself that I would not do business with them following my first experience with the dealership online. More

Scams. Service department is a bunch of clowns. Go somewhere else to get service work done because they will do everything in their power to tell you its not covered under warranty. somewhere else to get service work done because they will do everything in their power to tell you its not covered under warranty. More

They always do a great job & treat you right - They get They always do a great job & treat you right - They get you in and out in a timely matter. They always do a great job & treat you right - They get you in and out in a timely matter. More

They took care of the problem my truck was having. It should've been taken care of from Auto Nation Chevrolet but they just couldn't get it right. should've been taken care of from Auto Nation Chevrolet but they just couldn't get it right. More