AutoNation Ford Littleton

I just moved to the area and this was my was my first experience at AutoNation Ford. I made an appointment to have my oil changed and snow tires switched over for the season. Whenever I take my cars i experience at AutoNation Ford. I made an appointment to have my oil changed and snow tires switched over for the season. Whenever I take my cars in for service I pull in to the service bay and greeted by an employee who gets my car checked in. I waited several minutes in the service bay area, was never approached by anyone so I went inside the building to be helped. I had an appointment for an oil change and snow tire switch over that was told that it would take about 1-1 1/2 hours. It took nearly 3 hours. When I went out to get in my car, the paper floor mat and plastic seat covering were still in the car and I had to take them out and throw them away. My car is always washed when it has been serviced at other Ford dealerships and I asked the employee if they were going to wash the truck and he told me they do not have a car wash-I thought that odd for such a large dealership who sells brand new cars that are delivered clean to the customers. I drove off and then it occurred to me to make sure that they put my regular tires in the bed of truck for the Spring switch over. They did not put my old tires in bed of the truck. I had to return to the dealership to get my old tires and was told the technician just forgot to put them in the truck. I just felt like I was not valued as a customer at this dealership and will not be returning. More

I dropped my truck off for several services including a recall item. I was set up to receive text updates and contacting for my service updates. Which worked fine for 2 days. The tech answered and up recall item. I was set up to receive text updates and contacting for my service updates. Which worked fine for 2 days. The tech answered and updated as expected. Then, for 5 straight days the tech would not respond. The phone system at the dealership is garbage. I sat on hold/redirected for over 30 minutes (TWICE) trying to get anyone to answer. no luck. They did not get the truck in on time to service it, then they could not figure out one of my issues. They had my truck for over 2 weeks and I finally told them to put it back together and give it to me. The sales manager finally helped me get in contact with someone from service, then a service manager actually updated me. The total lack of contact and the fact that they did not even look at my truck and start service on time was super frustrating. this is also a little thing, but after over 2 weeks at the dealership, they did not even wash my truck. More

They are always helpful however it usually takes over a month to get in for an oil change sometimes longer. month to get in for an oil change sometimes longer. More

Like everyone, low on staff. Needs more workers - salesman dealt with multiple customers at one time salesman dealt with multiple customers at one time More

Just an oil change, in and out in an hour. Service advisor, John Watt, outstanding. In this day and age of having to schedule service weeks out, Autonation was able to get me taken care of in a short advisor, John Watt, outstanding. In this day and age of having to schedule service weeks out, Autonation was able to get me taken care of in a short time frame. Kudos to them !! More

Kevin in Service was great, kept me updated on progress and repairs were completed as quoted. and repairs were completed as quoted. More

Received exactly what I requested. Was unable to schedule an appointment and yet the dealer delivered. Excellent check-in experience. an appointment and yet the dealer delivered. Excellent check-in experience. More

Samantha and Wes took care of my every need fixing my truck. Price was great and time in the shop was faster than expected. Tell the tech thank you for me also. It takes a team!! I’ve been a customer and truck. Price was great and time in the shop was faster than expected. Tell the tech thank you for me also. It takes a team!! I’ve been a customer and more to this dealer going on 30 years. It’s my Ford Store!!! Keep up the great work. More

Waited 2 hours and 45 minutes for an oil change. Terrible service. Was told afterwards that the GM had pulled them off to do something else. Didn't have the courtesy to let me know. service. Was told afterwards that the GM had pulled them off to do something else. Didn't have the courtesy to let me know. More

Jake Weakley, Shawn Taylor, and Justin Allen were amazing to deal with. Their service was top notch and made our vehicle purchase a breeze! to deal with. Their service was top notch and made our vehicle purchase a breeze! More