AutoNation Ford Littleton

I made an appointment 2 weeks out because that was the earliest date that I could get a loaner while my pickup was supposed to get an oil change and a full inspection. When I arrived at my 8:00 am appoint earliest date that I could get a loaner while my pickup was supposed to get an oil change and a full inspection. When I arrived at my 8:00 am appointment I was the only customer in the service drive. I waited for a service writer to come out but eventually had to go in. I went to a service writer to check in, he took me to Mandy for some reason. They found my appointment but acted confused that I wanted anything more than a simple oil change. When I went to pick up my loaner car I was informed that the person that did that was not in. It took Mandy 15 minutes to get me into my loaner. About 2 hours later I get a phone call from Mandy telling me I need a complete 30,000 mile service but she did not give me an estimate. I told her I ha d just got new tires and with that I got a complete alignment. Also I did not need new wipers. When I showed up to get my pickup there was one lady working the service desk and she handed me a bill for over $1100.00 dollars. They had charged me for the alignment and several other things that did not need to be done. I was expecting a bill around $400.00 maybe $500.00 Mandy did not act professionally and should have given me an estimate of all the possible charges. The lady that checked me out gave me a small disco and apologized, then handed me my keys and said my pickup was outside somewhere. I will never use your dealership again. More

Kim Schmidt was our sales agent and she made everything stress free and easy, she was great!! stress free and easy, she was great!! More

This dealer service department and the diesel mechanics are first class. Went over and above to take care of my problem. Will never have my truck serviced anywhere else but here from now on. There just are are first class. Went over and above to take care of my problem. Will never have my truck serviced anywhere else but here from now on. There just are not enough stars to properly rate this operation. More

disappointed that I had to pay my service bill with the car still under warranty.Just because it was another ford dealer that caused the problem in the first place.I can't wait to get rid of my ford becau car still under warranty.Just because it was another ford dealer that caused the problem in the first place.I can't wait to get rid of my ford because of bad dealerships and poor customer service. More

Preoccupied/Laborious was the effect emitted by the service dept from Scheduling - pickup! Unfortunate experience. The technician who helped expressed frustration with multiple bookings for oil changes service dept from Scheduling - pickup! Unfortunate experience. The technician who helped expressed frustration with multiple bookings for oil changes that morning. The driver was to busy to provide a ride home. I was told a wait time of 2-3 hr after check in. I finally took an Uber. More

Excellent customer service and Vehicle service. Service done in a timely manner. Very clean Facility and organized done in a timely manner. Very clean Facility and organized More

Just move from Minnesota and wanted a oil change,rotate tires,and front end alignment. 1st alignment wasn't done properly, so had to come back,ugh. Now there's a slow oil leak that will eventually get wors tires,and front end alignment. 1st alignment wasn't done properly, so had to come back,ugh. Now there's a slow oil leak that will eventually get worse(spend the money or new vehicle) is the question. My service writer Kevin Skelton was very helpful and apologized for my inconvenience. More

Ben Duran was great! Answered all of our questions in detail! After the sale, he walked us through the settings which was very helpful detail! After the sale, he walked us through the settings which was very helpful More

Gave me good service..was able to leave my car and get a ride from their courier.did a inspection of the car and made a few suggestions. ride from their courier.did a inspection of the car and made a few suggestions. More

Always have had a good experience with AutoNation Ford in Littleton. Very honest an prompt service. Littleton. Very honest an prompt service. More