AutoNation Ford Littleton

Selling vehicles without emission test or emission voucher This is probably the worst dealership in the Denver metro area when it comes to service. I purchased a used vehicle back in July of 2018. I immediatel This is probably the worst dealership in the Denver metro area when it comes to service. I purchased a used vehicle back in July of 2018. I immediately noticed that their mechanic did not do a thorough check out on the vehicle and there was a running light that was not functioning although it was checked as being functional. The dealership told me to get it fixed myself and send them the invoice, which is rubbish in my opinion. Additionally, I went to get the registration and license plates for the vehicle and found out the vehicle had not had an emission test after I had waited for over an hour; thus, no plates or registration could be issued by the state. I called the dealership and was told they would send me a voucher (3 month post purchase) for the emission test, again, more down time for me! I'm not pleased with this place and I give them a 1 star rating out of 5 since I was not able to select 0 stars out of 5. More

Don’t trust them I recently purchased a vehicle from them that had not yet gone through their inspection. I was told by my salesman that I would be getting new tires a I recently purchased a vehicle from them that had not yet gone through their inspection. I was told by my salesman that I would be getting new tires as part of their vehicle reconditioning process. I agreed to purchase the vehicle and was told the vehicle would be ready to be picked up early the following week. The salesman even went as far as asking me what style of tires I would like. The day I was set to pick up my truck I was told via text message that my tires were not going to be replaced because they were over the DOT specifications for minimum tread depth. I responded that that would not work because that was supposed to be part of our deal when agreed to buy the truck. He responded that he would see what he could do and never got back to me. I went to the dealership to iron out the situation and was told that the salesman overstepped by promising me tires and that if they were to give me tires they could lose their jobs because they are a “no negotiation” dealership and that giving me tires could be considered a negotiation. The bottom line is the sales manager did a good job of deescalaring the situation but they still failed to do what it takes to finalize the deal. I ended up canceling my contract to buy the truck and they assured me they will have it sold to someone else by the end of the day. They could have resolved the entire situation by just agreeing to put tires on the truck like I was promised but they chose not to and lost my sale. Be sure that anything you are promised is put in writing! Even though I had text messages from my salesman stating that I would be getting new tires they still would not honor it. More

Charged for diagnostic work!! Never agreed to! We brought vehicle in for ongoing recall/ warranty issues and were very clear on multiple occasions that we didn't want any additional services. We w We brought vehicle in for ongoing recall/ warranty issues and were very clear on multiple occasions that we didn't want any additional services. We were told that the ongoing issue was "fine" (service rep made my wife cry) but that nearly $2,000 worth of work was needed. We reminded them for about the 4th time we wanted no work done as we have a friend/mechanic that does our ongoing maintenance. My wife even called back to make sure there were no charges and Matt in seevice never returned her call. Upon arriving, we were confronted with a $329 bill for diagnostic work...even thought no work was done and no services were completed. My vehicle/keys were held hostage and the only way to get my car back was to ransome a reduced price of $256. We were trying to trade this vehicle in for a new car and the dealer lost all future business over a simple courtesy. In addition, I have made multiple attempts to reach any level of management including the General Manager and have received nothing in return. Stay away from the service department. The manager looked me in the eye and lied to me. More

Review Matthew Caswell went above and beyond for my family and I. If you’re looking for a vehicle I highly recommend him. Very informative and wasn’t pushy a Matthew Caswell went above and beyond for my family and I. If you’re looking for a vehicle I highly recommend him. Very informative and wasn’t pushy at all. All in all we had a fantastic experience. More

Great Customer Service Worked with Deborah Noel. Professional, Knowledgeable and Engaging.. I love my car and believe I got the best price out there... Would recommend to e Worked with Deborah Noel. Professional, Knowledgeable and Engaging.. I love my car and believe I got the best price out there... Would recommend to everyone. More

Great Customer Service! My husband and I went to AutoNation Ford in Littleton to take a look at your inventory as we were interested in purchasing a truck. This young man,Chr My husband and I went to AutoNation Ford in Littleton to take a look at your inventory as we were interested in purchasing a truck. This young man,Chris Martinez took the time to show us trucks and more! Although we didn’t purchase that day,our experience that Chris made us feel was extremely welcoming and we felt relaxed and not pressured in any way! We plan on buying a truck in near future and hope our favorite car sales dealer is there to help! Thank you for a GREAT experience! Lori More

Dishonest dealership Very dishonest group. They quoted my vehicle to buy it and so I drive 45 mins and sit there for an hour only to have them tell me a price $825 less. I Very dishonest group. They quoted my vehicle to buy it and so I drive 45 mins and sit there for an hour only to have them tell me a price $825 less. I ask why and the answer I’m given is I don’t know. Well I know, it’s dishonest dealership games! Wasted 2.5 hours of my time on my day off. More

Horrible ! Liars ! Bullied us to give them a 5 star review. Liars ! Bullies ! Aside from the horrible salesman we dealt with, the sales manager brought us in his office and essentially bullied us into giving hi Liars ! Bullies ! Aside from the horrible salesman we dealt with, the sales manager brought us in his office and essentially bullied us into giving him a 5 star review. He made the deal, but he can forget the 5 star review he DEMANDED, to get the deal done. Bad people ! More

RUN FROM THIS LOCATION AS FAST AS YOU CAN THEY ARE A BUNCH OF SNAKES IN THE GRASS. They never call you back, always have an excuse, and then they wonder why you are upset. They just simply don THEY ARE A BUNCH OF SNAKES IN THE GRASS. They never call you back, always have an excuse, and then they wonder why you are upset. They just simply dont care. More

Unprofessional sales manager I inquired about an F350, and wanted to get the value of my trade-in, a 2014 F150 with low miles and in very good condition. They weren't going to giv I inquired about an F350, and wanted to get the value of my trade-in, a 2014 F150 with low miles and in very good condition. They weren't going to give me what I want, no problem. I'm not in need of a new truck so I was willing to walk away. Since I wasn't interested in haggling with them and accepting less for my trade, the sales manager named Mike said, "you can thank the salesman who sold you that piece of sh*t." Well thanks to this Mike I won'tbe purchasing anything from this place! More