AutoNation Ford Littleton

Horrible ! Liars ! Bullied us to give them a 5 star review. Liars ! Bullies ! Aside from the horrible salesman we dealt with, the sales manager brought us in his office and essentially bullied us into giving hi Liars ! Bullies ! Aside from the horrible salesman we dealt with, the sales manager brought us in his office and essentially bullied us into giving him a 5 star review. He made the deal, but he can forget the 5 star review he DEMANDED, to get the deal done. Bad people ! More

RUN FROM THIS LOCATION AS FAST AS YOU CAN THEY ARE A BUNCH OF SNAKES IN THE GRASS. They never call you back, always have an excuse, and then they wonder why you are upset. They just simply don THEY ARE A BUNCH OF SNAKES IN THE GRASS. They never call you back, always have an excuse, and then they wonder why you are upset. They just simply dont care. More

Unprofessional sales manager I inquired about an F350, and wanted to get the value of my trade-in, a 2014 F150 with low miles and in very good condition. They weren't going to giv I inquired about an F350, and wanted to get the value of my trade-in, a 2014 F150 with low miles and in very good condition. They weren't going to give me what I want, no problem. I'm not in need of a new truck so I was willing to walk away. Since I wasn't interested in haggling with them and accepting less for my trade, the sales manager named Mike said, "you can thank the salesman who sold you that piece of sh*t." Well thanks to this Mike I won'tbe purchasing anything from this place! More

Purchase OK - Service is terrible Bought a new pick-up here in January - the deal I got was good and the salesperson was good to work with. However, there are a handful of service ite Bought a new pick-up here in January - the deal I got was good and the salesperson was good to work with. However, there are a handful of service items and a warranty item that needs addressed. Two months later and still waiting on parts. Service tech never answers phone or returns calls. Hoping the sales team and manager will step in and take care of business - otherwise, I won’t be buying from them again. More

STAY AWAY Bad Experience. Do not do service here! the have lied and told us there is nothing wrong with our vehicle and now there is nothing they are willing to Bad Experience. Do not do service here! the have lied and told us there is nothing wrong with our vehicle and now there is nothing they are willing to do to make it right. More

Extremely Poor Service! We Brought out truck in to be repaired and was lied to from day one. They had the truck for over a week before they even submitted a warranty issue to We Brought out truck in to be repaired and was lied to from day one. They had the truck for over a week before they even submitted a warranty issue to ford. They sent us over to Heartz for a rental car that we were told they would pay they never did and stuck us with a bill Over $2000 due to the fact they had the truck for over three weeks! To top it off they told us they could not fix the truck that they just sold to us brand new $90k truck that now has the Death Wobble and cant be driven due to the fact it loses complete control out of nowhere at highway speeds they told us to pick it up and said nothing they could do for us. The only thing they did is make the truck worse and refuse to pay for the rental. Their General Manager is a real piece of work. When speaking to him about my concerns he told me he could care less because this is fords problem not his. I explained to him that he sold us the truck not ford. He told me he would not Speak to me and to stop acting mature and to act like a man and deal with the problem!!!!!!!!!!!!!!! Never in my life have I been so disrespected! So end result is I'm out Well over $90,000 on the truck and out another $2000 on the rental! There excuse for not paying the rental was that they don't Work with Heartz!!! Yet they are the ones that recommended them to me know they would pick up the tab and even directed me there. Service manager told me that even though his service adviser made that mistake it was not his responsibility. They have lied to me over and over. When we purchased the truck they lost our checks twice and double charged us on tax because they did not verify what part of the county we lived in. They ignored me for over three months they waited almost for to even send us a check for the difference. We have called multiple times asking for a itemized list of what they did and every time we call the receptionist is extremely nasty to us say she knows who we are yet refuses to give us her name. Now when we call the wont even pick up and transfers the call to other dealerships and their collision center. When they had our truck the service department refused to pick up their phone which caused us to drive from Castle Rock to the dealership to get any update! More

Poor all the way around Bought and have vehicle serviced here. Awful service department, poor communication, poor organization! Don't buy or have service done here, too many Bought and have vehicle serviced here. Awful service department, poor communication, poor organization! Don't buy or have service done here, too many other places yo choose from. More

Excellent Experience After exchanging a few emails with Colton Nyls, my Wife and I visited AutoNation in Littleton for the first time. We walked in at 1:15 pm and drive ou After exchanging a few emails with Colton Nyls, my Wife and I visited AutoNation in Littleton for the first time. We walked in at 1:15 pm and drive out with our new Platinum Explorer at 4:20 pm. Colton Nyls our Sales Consultant and Matt Harrell our Customer Financial Services Manager were both knowledgably, professional and vary friendly. We got the exact car and price we wanted. Judi and I are happy to recommend AutoNation Ford Littleton and their great staff to anybody who is looking for a vehicle. More

Service Center Has Very Poor Customer Service Had a recall on my truck. Scheduled an appointment with these guys a month out in order to get the part ordered and recall addressed. Took the truck Had a recall on my truck. Scheduled an appointment with these guys a month out in order to get the part ordered and recall addressed. Took the truck in on appointment day, was told that they'd have to order the part specific to my truck (pretty sure most 2013 F150 XLTs have the exact same parts). So really, I didn't need to give these guys a month to get the part, they didn't have it anyways. Was told they'd call me when the part was in to have it fixed. 1 month later, no call...so I call them. No answer at the service center, no return call from my message. Another month later, same story. Another month later, finally talked to someone, but they said they couldn't help and that the tech scheduling my repair was out, but he'd call me tomorrow. Still no returned call and un-repaired vehicle. I am going to have to go through the regional Ford Headquarters to get this addressed (sure the dealer won't like that) More

Worst dealership experience ever Paid the down payment on 8/8 and was told it was being delivered in two or three days. I took possession of the car on 8/29. They said they were not a Paid the down payment on 8/8 and was told it was being delivered in two or three days. I took possession of the car on 8/29. They said they were not allowed to call the delivery company to find out what was taking so long. When it was delivered received three different stories about why it took so long. I was offered two different saving plans and only receive one because according to the sales manager it is all symantics to not an almos 4,000 dollar price difference. Thay also tried to sneak in a maintenance package that I repeatedly said I did not want. I had an appointment to review my issues with the finance director but he did not show for the appointment. Why will lie and cheat to add as much as they can onto the final sales price. After it was all done I received a letter from ford credit stating they screwed up and owed less. DO NOT BUY A CAR FROM AUTONATION!!!!!!! More