AutoNation Ford Littleton

Purchase OK - Service is terrible Bought a new pick-up here in January - the deal I got was good and the salesperson was good to work with. However, there are a handful of service ite Bought a new pick-up here in January - the deal I got was good and the salesperson was good to work with. However, there are a handful of service items and a warranty item that needs addressed. Two months later and still waiting on parts. Service tech never answers phone or returns calls. Hoping the sales team and manager will step in and take care of business - otherwise, I won’t be buying from them again. More

STAY AWAY Bad Experience. Do not do service here! the have lied and told us there is nothing wrong with our vehicle and now there is nothing they are willing to Bad Experience. Do not do service here! the have lied and told us there is nothing wrong with our vehicle and now there is nothing they are willing to do to make it right. More

Extremely Poor Service! We Brought out truck in to be repaired and was lied to from day one. They had the truck for over a week before they even submitted a warranty issue to We Brought out truck in to be repaired and was lied to from day one. They had the truck for over a week before they even submitted a warranty issue to ford. They sent us over to Heartz for a rental car that we were told they would pay they never did and stuck us with a bill Over $2000 due to the fact they had the truck for over three weeks! To top it off they told us they could not fix the truck that they just sold to us brand new $90k truck that now has the Death Wobble and cant be driven due to the fact it loses complete control out of nowhere at highway speeds they told us to pick it up and said nothing they could do for us. The only thing they did is make the truck worse and refuse to pay for the rental. Their General Manager is a real piece of work. When speaking to him about my concerns he told me he could care less because this is fords problem not his. I explained to him that he sold us the truck not ford. He told me he would not Speak to me and to stop acting mature and to act like a man and deal with the problem!!!!!!!!!!!!!!! Never in my life have I been so disrespected! So end result is I'm out Well over $90,000 on the truck and out another $2000 on the rental! There excuse for not paying the rental was that they don't Work with Heartz!!! Yet they are the ones that recommended them to me know they would pick up the tab and even directed me there. Service manager told me that even though his service adviser made that mistake it was not his responsibility. They have lied to me over and over. When we purchased the truck they lost our checks twice and double charged us on tax because they did not verify what part of the county we lived in. They ignored me for over three months they waited almost for to even send us a check for the difference. We have called multiple times asking for a itemized list of what they did and every time we call the receptionist is extremely nasty to us say she knows who we are yet refuses to give us her name. Now when we call the wont even pick up and transfers the call to other dealerships and their collision center. When they had our truck the service department refused to pick up their phone which caused us to drive from Castle Rock to the dealership to get any update! More

Poor all the way around Bought and have vehicle serviced here. Awful service department, poor communication, poor organization! Don't buy or have service done here, too many Bought and have vehicle serviced here. Awful service department, poor communication, poor organization! Don't buy or have service done here, too many other places yo choose from. More

Excellent Experience After exchanging a few emails with Colton Nyls, my Wife and I visited AutoNation in Littleton for the first time. We walked in at 1:15 pm and drive ou After exchanging a few emails with Colton Nyls, my Wife and I visited AutoNation in Littleton for the first time. We walked in at 1:15 pm and drive out with our new Platinum Explorer at 4:20 pm. Colton Nyls our Sales Consultant and Matt Harrell our Customer Financial Services Manager were both knowledgably, professional and vary friendly. We got the exact car and price we wanted. Judi and I are happy to recommend AutoNation Ford Littleton and their great staff to anybody who is looking for a vehicle. More

Service Center Has Very Poor Customer Service Had a recall on my truck. Scheduled an appointment with these guys a month out in order to get the part ordered and recall addressed. Took the truck Had a recall on my truck. Scheduled an appointment with these guys a month out in order to get the part ordered and recall addressed. Took the truck in on appointment day, was told that they'd have to order the part specific to my truck (pretty sure most 2013 F150 XLTs have the exact same parts). So really, I didn't need to give these guys a month to get the part, they didn't have it anyways. Was told they'd call me when the part was in to have it fixed. 1 month later, no call...so I call them. No answer at the service center, no return call from my message. Another month later, same story. Another month later, finally talked to someone, but they said they couldn't help and that the tech scheduling my repair was out, but he'd call me tomorrow. Still no returned call and un-repaired vehicle. I am going to have to go through the regional Ford Headquarters to get this addressed (sure the dealer won't like that) More

Worst dealership experience ever Paid the down payment on 8/8 and was told it was being delivered in two or three days. I took possession of the car on 8/29. They said they were not a Paid the down payment on 8/8 and was told it was being delivered in two or three days. I took possession of the car on 8/29. They said they were not allowed to call the delivery company to find out what was taking so long. When it was delivered received three different stories about why it took so long. I was offered two different saving plans and only receive one because according to the sales manager it is all symantics to not an almos 4,000 dollar price difference. Thay also tried to sneak in a maintenance package that I repeatedly said I did not want. I had an appointment to review my issues with the finance director but he did not show for the appointment. Why will lie and cheat to add as much as they can onto the final sales price. After it was all done I received a letter from ford credit stating they screwed up and owed less. DO NOT BUY A CAR FROM AUTONATION!!!!!!! More

-1 Star We already canceled the deal. We met with Mark Perez and Tommy Baca and decided to seek an SUV elsewhere. We had picked a $13k SUV and were given a 12 We already canceled the deal. We met with Mark Perez and Tommy Baca and decided to seek an SUV elsewhere. We had picked a $13k SUV and were given a 12.99 apr estimate. I went out to the truck with my 2 infants and she went into finance. She ended up with a 7.54 apr so they sold her a $915 windshield protection plan, a $899 road hazard warranty on tires and a warranty that's $3700. The payment stayed relatively the same so I didn't notice until later. I'm glad we were within our 5 day 250 mile money back guarantee so we could cancel the whole deal. I guess the only advice I can give is don't let your friends or family who don't have car buying experience go into finance alone. She didn't even realize you guys hit her over the head for $5k. Just glad I caught it and got it resolved before our $13k SUV cost us $18k. Have a good one guys. More

New car I just bought my first car from this dealership today and I am in love. Dan McNamee helped me in sales and was so patient with me and really took his I just bought my first car from this dealership today and I am in love. Dan McNamee helped me in sales and was so patient with me and really took his time - even when he was presented with the opportunity to take on other sales. No high pressure sales tactics, no overselling. Toma in financing answered all of my questions and had us out the door in no time, even though he was the only financing person in the office. I highly recommend checking this dealership out and working with Dan M. and Toma. More

They'll sell a car out from under you My husband and I went to AutoNation Ford to purchase a Ford Explorer Sport that we saw online. We had an amazing salesman, Tom, help us out. After tak My husband and I went to AutoNation Ford to purchase a Ford Explorer Sport that we saw online. We had an amazing salesman, Tom, help us out. After taking the car for a test drive we went inside to talk about our trade in. While they were assessing our trade in another salesman came over to ask our salesman, Tom, where the car we had just taken for a test drive was. He said that we were looking at the car, however there was another Explorer Sport on the lot that he could show his customer. Tom then went to see what our trade in was valued at. When he came back my husband and I asked for a minute just to confirm the numbers and Tom let us have a minute to ourselves. He came back very quickly and was visibly upset. He said "Someone else just bought it." My husband and I were both shocked. It's not as though we had left the dealership to think it over or had been at the dealership going back and forth with as to whether or not we wanted the car for hours on end. We were there going through the typical buying experience. In the matter of time it took for the DEALERSHIP to assess our trade in, they sold the car to another person. I have never heard of a company doing business this way. Not only is it a terrible way to treat potential customers but their employees as well. Tom spent the time telling us about the car and taking us for a test drive and doing all the paperwork, only to have another salesman take the sale away from him. The manager never even bothered to come and talk to us about what happened, just told Tom when he expressed frustration about the situation, "Well there is a white one they can buy" (yes, but it was $4,000 more than the one we were interested in). The way this was handled was mind blowing and extremely unprofessional, from a buyers point of view. More