AutoNation Ford Littleton

-1 Star We already canceled the deal. We met with Mark Perez and Tommy Baca and decided to seek an SUV elsewhere. We had picked a $13k SUV and were given a 12 We already canceled the deal. We met with Mark Perez and Tommy Baca and decided to seek an SUV elsewhere. We had picked a $13k SUV and were given a 12.99 apr estimate. I went out to the truck with my 2 infants and she went into finance. She ended up with a 7.54 apr so they sold her a $915 windshield protection plan, a $899 road hazard warranty on tires and a warranty that's $3700. The payment stayed relatively the same so I didn't notice until later. I'm glad we were within our 5 day 250 mile money back guarantee so we could cancel the whole deal. I guess the only advice I can give is don't let your friends or family who don't have car buying experience go into finance alone. She didn't even realize you guys hit her over the head for $5k. Just glad I caught it and got it resolved before our $13k SUV cost us $18k. Have a good one guys. More

New car I just bought my first car from this dealership today and I am in love. Dan McNamee helped me in sales and was so patient with me and really took his I just bought my first car from this dealership today and I am in love. Dan McNamee helped me in sales and was so patient with me and really took his time - even when he was presented with the opportunity to take on other sales. No high pressure sales tactics, no overselling. Toma in financing answered all of my questions and had us out the door in no time, even though he was the only financing person in the office. I highly recommend checking this dealership out and working with Dan M. and Toma. More

They'll sell a car out from under you My husband and I went to AutoNation Ford to purchase a Ford Explorer Sport that we saw online. We had an amazing salesman, Tom, help us out. After tak My husband and I went to AutoNation Ford to purchase a Ford Explorer Sport that we saw online. We had an amazing salesman, Tom, help us out. After taking the car for a test drive we went inside to talk about our trade in. While they were assessing our trade in another salesman came over to ask our salesman, Tom, where the car we had just taken for a test drive was. He said that we were looking at the car, however there was another Explorer Sport on the lot that he could show his customer. Tom then went to see what our trade in was valued at. When he came back my husband and I asked for a minute just to confirm the numbers and Tom let us have a minute to ourselves. He came back very quickly and was visibly upset. He said "Someone else just bought it." My husband and I were both shocked. It's not as though we had left the dealership to think it over or had been at the dealership going back and forth with as to whether or not we wanted the car for hours on end. We were there going through the typical buying experience. In the matter of time it took for the DEALERSHIP to assess our trade in, they sold the car to another person. I have never heard of a company doing business this way. Not only is it a terrible way to treat potential customers but their employees as well. Tom spent the time telling us about the car and taking us for a test drive and doing all the paperwork, only to have another salesman take the sale away from him. The manager never even bothered to come and talk to us about what happened, just told Tom when he expressed frustration about the situation, "Well there is a white one they can buy" (yes, but it was $4,000 more than the one we were interested in). The way this was handled was mind blowing and extremely unprofessional, from a buyers point of view. More

Awesome service and impressive mechanics I have always own a Ford vehicle throughout my adult life. I buy one and keep it for 200 to 300 miles. These guys always greet me with my old cars jus I have always own a Ford vehicle throughout my adult life. I buy one and keep it for 200 to 300 miles. These guys always greet me with my old cars just like it was new. Just when I think I have an unfixable problem, they come through. My Car Heros! More

Terrible service, terrible mechanics This is the worst place I've ever been to get a car worked on. And this is not on just a one time basis, I've brought a vehicle there three times in t This is the worst place I've ever been to get a car worked on. And this is not on just a one time basis, I've brought a vehicle there three times in the last several months just because I guess I'm an idiot and keep thinking that a Ford dealership is going to fix it right. 1st time - bring my old truck in for some work, drop off the night before. They tell me they will call when they have checked it out, I wait basically the whole day then finally call them, and they act surprised - of course they hadn't done the work or bothered to call me with what needed done, so I ended up having to leave it another full day and guess what despite them telling they would call, I had to call them twice the next day to see again if it was done. #2 - I bring my truck in and tell them "there is something wrong with the starter, I can tell it is starting to go out." They say OK, they'll check it over. They look at it, call me during the day and tell me "We think it's the battery, so we'd better replace it." I ask - is the starter OK? Oh yes - it's the battery. $230 later I'm out with a new battery to replace the one I bought there less than two years prior. Same problem the next day so I bring it to another shop and say, can you check the Starter? The other shop said it took them like 5 seconds up on the lift to look at the starter and see the connection was all corroded and the starter was going out. Fixed it at the other shop and it worked great. #3 - Bought a new vehicle, a Ford, and there was a small warranty thing I needed to bring it in for. I told them days in advance to please be sure they had the part in. I drop it off the night before for a 7:15 a.m appointment. I don't hear anything all day, so finally I call at 3:30 and ask about it, once again the guy at Autonation sounds surprised, I ask what's going on and he isn't really sure, but he's the one who took my service order!!! I say well is it fixed. And he says "no", I have to wait for permission. So I ask "permission to do what exactly?" And he says permission from Ford to fix it. I ask him why would Ford not approve fixing something on a brand new vehicle that is under warranty, and he says oh they should approve it. So, I ask OK - will it be done today. He says, um, I doubt it, I don't know. But he might know by sometime next week and don't worry, he will just give me a call when he knows......yeah, right, I'm pretty sure he isn't going to call, and pretty sure he has no idea whatsoever what is going on. This service department is absolutely terrible. I'd give it a zero if I could. More

Patient and nice staff We ended up purchasing a Ford Edge and the complete experience and three trips were pleasant. Marcus M was a great salesman. No pressure, full of in We ended up purchasing a Ford Edge and the complete experience and three trips were pleasant. Marcus M was a great salesman. No pressure, full of information. Seemed tor really care about putting me in the right car for me. Finance with Sana was great as well. No pressure, gave suggestions based on our driving habits. More

Sales Department We purchased a 2016 Ford Explorer last week. We love the vehicle!! The salesman, Wesley Waltersdorf was very knowledgeable and helpful. He knew all We purchased a 2016 Ford Explorer last week. We love the vehicle!! The salesman, Wesley Waltersdorf was very knowledgeable and helpful. He knew all aspects of the vehicle. He made purchasing our vehicle so easy. He was very professional. Sana Frakes made the lending process go so smoothly. She was very helpful and very professional. More

Tony is the only "car guy" for us! "I've got a car guy," a trusted friend told me a while back. So when my fiancée insisted I trade in my Volvo, I wanted to meet this "car guy," Tony, a "I've got a car guy," a trusted friend told me a while back. So when my fiancée insisted I trade in my Volvo, I wanted to meet this "car guy," Tony, about whom I'd heard good things. And what a delightful gem he is! I have never before had such a pleasant sales experience. Tony's kindness, patience and effectiveness made sure I got the very best vehicle that is just right for me. Picky would be an understatement to describe me, yet I never felt pressured. On the contrary, I felt like he genuinely cared about making sure I was pleased with my selection! Then on top of that, he worked his magic to get me an irresistible deal! I now count myself among his long list of loyal buyers. As long as he's selling cars, he'll be the only person we buy from! Then Tony sent me to Toma in finance, who turned out to be another pleasant surprise! (I hope Autonation Ford Littleton knows how blessed they are to house the Tony-Toma experience!) Toma made the paperwork process better than any I've ever experienced! He was genuinely friendly, had everything well-organized and made sure I understood the fine print. More

Thanks Jeff fendrich Jeff fendrich, Has alot of knowledge about cars.He was super helpful and approachable during chosing a car to buy.His knowledge, made Jeff fendrich, Has alot of knowledge about cars.He was super helpful and approachable during chosing a car to buy.His knowledge, made my experience at the car dealership trip less of a wreak because I didn't know alot of information about cars.In the other hand, He did his far out best to help his customers.He is also excellent at doing his job. More

Excellent customer service - Thank you Tony G! Tony Gashani is incredibly helpful and friendly. He works hard to get you the best deal possible. Finance department is terrific and friendly as wel Tony Gashani is incredibly helpful and friendly. He works hard to get you the best deal possible. Finance department is terrific and friendly as well! With Tony G. and Toma N. (finance), I have had the best car buying experience. More