AutoNation Ford Marietta

We wanted to buy a FORD truck --Our credit score is 800, we are employed, wanted to buy American, we wanted to buy local and we wanted to buy a FORD. Simple huh- Not if you go to AutoNations TEAM FORD in we are employed, wanted to buy American, we wanted to buy local and we wanted to buy a FORD. Simple huh- Not if you go to AutoNations TEAM FORD in Marietta, Georgia We selected a truck that TEAM FORD would bring in from out of town and the GM, Jim Slezak, was getting and estimte on our trade-in. They said 15 minutes tops. --So we waited and waited - over 90 minutes. No one spoke to us, acknowledged us, or even looked at our trade in. We were sitting in the showroom but it seemed we had become invisible. We finally ask for our keys and left. Later they contacted us by email with apologies and we made a deal for a trade in and a differant truck as the one we selected had been a loaner and we wanted new. My husband has already given them all the requred information and he heads to TEAMFORD to finalize the paperwork. He waited for 3-1/2 hours!!! After complaining the paperwork was produced and signed in minutes. Please note that we were told FORD cannot get navigation systems for their vehicles due to the tsunami in Japan and Navigation was a must for us. The next best option is SYNC explained as follows ---"-works exactly like Navigation, but without the screen. It is a turn by turn system that is voice activated and voice guided and you can see the directions in the dashboard. " Seems reasonable - if it were true. Our appointment to pick up the truck was Saturday at 9. At this point we had realized TEAM FORD is organizaional mess and called to confirm. As expected they had apparently forgot that we would be there so we made arrangements to come in later. The truck is ready, we are at TEAM FORD and the sales person begins going over the features. All is well until we get to SYNC. We had not been told that SYNC has to work through your phone. And interestingly enough the sales person and the technical expert did not know this either. They actually tried to use it without a phone connected and were unsuccesful Over an hour later and many questions to many people we discovered that indeed this will not work without your phone in the car. It is extremely cumberson to use and your phone is tied up while you are using the navigation feature -- This is in no way just like NAVIGATION without the screen. They have misrepresented this product or they just don't understand their own options. Even after experessing our frustration to management they did not get involved, or offer to find someone that could demonstrate the product in a way that might make it look workable. At this point we have spent 8-1/2 hours at TEAMFORD trying to buy a truck. So we decided to just forget the whole thing and ask for our keys to the trade in and we would be on our way. Steve Smith, Assistand General Manager told me "we had a binding contract that I could not break" And we had not even taken delivery of the car. He either did not know the law or hoped a little intimidation would solve the problem. Long story short - we left without our truck and the parting shot from Jim Slezak was he"would not sale us the truck now anyway because we would not be positive on his customer service scores&quot and not selling us the car woul impact him less than selling us a carat this point. FYI -- The owner of TEAM FORD is AutoNation which is nationwide and should not be considered local Bottmline, We are stiil going to buy a truck, we are buyng local, we are buying American More

WORST Customer service Award goes to ---->> Scott Patterson (TeamFord of Marietta Manager) <<---- he is absolutely horrible!!! Guys like this are the reason why car salesmen have such a b Scott Patterson (TeamFord of Marietta Manager) <<---- he is absolutely horrible!!! Guys like this are the reason why car salesmen have such a bad rep!! Way to go Scott. Yesterday (6/4/11) I bought a Used 2007 Mercury from Team Ford of Marietta. When I first arrived at the dealership I looked at the car, which looked great on the outside and inside. I asked to test drive and of course the salesman said yes. However he had to jump the car because the battery was dead. Obviously that was a very bad first impression, but simple things like leaving a light on can cause that so I test drove it anyway. Both of my parents were by my side to help me with making a decision for the right car. My father works on cars as a hobby so I trust his judgement. The car did have CarFax and no accidents or anything serious was reported. After weeks of looking for the right car and hours of reflection I decided to purchase this particular car. However the used car manager, Scott Patterson right of the bat came off as an arrogant sales man who only cared about money and not the needs of his customers. The reason I am mentioning this is because during the negotiation process of pricing the car to it's true value he would not budge on the price what-so-ever. His mannerisms and attitude were completely unprofessional. There was instant animosity which was completely obvious. Who knows why? The only reason I continued with the sale was because my salesman, Tim Savage was great, and I needed a car that day. The whole day my parents and I were promised that if the car continued to have battery problems after that day the dealership would replace it with a brand new one. Before I drove off the lot the car went through inspection and servicing. I was told verbally and through paperwork that everything was clean and the battery had no problems. Today (one day after purchasing) every time I started the car it struggled to turn on. The battery was hanging on and every time I restarted my car the settings would change back to default (huge indicator of a battery issue). The dealership/employees/management were dishonest. Again Scott Patterson the used car manager no longer wants to help me with the situation. He got his money so he does not care. BAD BUSINESS!! Remember this is one day after the car is bought. He was not even willing to give me a rental/courtesy car while my car is being serviced/detailed (This takes up 5-6 hours.) He deliberately told me "Well you better make some arrangements than shouldn't you?" Out of customer service purposes and me spending thousands and thousands of dollars, a rental car should not be an issue. He said, "That's more money coming out of my pocket". Which in reality it isn't. *** The worst part of the day was when he came into the room while me and my mother were signing contracts eating Cheetos and drinking soda right in front of our faces. His greediness and rude gestures/tone in his voice upset my mom and she expressed how unprofessional it was to not give me a courtesy car through the long wait. Blatantly he replied, "DUDE LISTEN, she is not getting a rental car. I'm losing too much money!!" Scott took it too far when he disrespected my mother by calling her dude. She was nearly in tears and Scott walked out with a smile on his face.*** ***It is apparent that Customer Service and leadership qualities of Team Ford of Marietta Management DO NOT EXIST. I am absolutely appalled, disappointed, hurt, and angry. How me and my Mother were treated. This is entirely UNACCEPTABLE. This is BAD business. I will never recommend anyone to purchase their next vehicle from here. The dishonesty, lack of respect and customer service, and disrespectful acts has gone too far!!*** More