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AutoNation Ford Marietta
Marietta, GA
557 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 557 reviews
September 18, 2011
We had previously purchased from TEAM Ford and had a great experience and returned to purchase my new F-350. Although the exact vehicle I wanted was not on the lot, they let me test drive one just like great experience and returned to purchase my new F-350. Although the exact vehicle I wanted was not on the lot, they let me test drive one just like it and located the exact vehicle I wanted. They verified it through email and brought the truck to the dealership. When I came to see it two days later it was immaculate and ready to go. I was still working out my trade in and not ready, and the dealership worked with me, gave me the three more days I needed and we closed on Friday. The whole experience was outstanding. Tom Lewis is a friendly, real person salesman and I look forward to my new truck, and regular maintenance. More
by ielevate
Employees Worked With
Tom Lewis
Helpful June 27, 2011
I have owned four new Ford Explorers over the past 11 years and worked with dealers from Georgia to California. Everyone makes mistakes. However, a true test for quality customer service is how mistake years and worked with dealers from Georgia to California. Everyone makes mistakes. However, a true test for quality customer service is how mistakes are corrected and how the customer feels when they leave the dealership. I cannot say enough about Team Ford. A misplaced part caused me to wait an extra hour or so at the dealership. The service manager quickly solved the problem, and had me on my way within 30 minutes. The entire team apologized for the error and took the extra time to detail my vehicle without me requesting this service. I will definitely purchase my fifth Ford Explorer from Team Ford. It is easy to provide routine service when there are no problems. Problems, however, usually leave everyone with a bad feeling – especially the customer. Team Ford went the extra mile to correct a mistake and earn my trust again. It was important to Team Ford that I remain a Ford customer. It is now important to me that I support their dealership. Way to go Team Ford – you are the best! More
by s123
Employees Worked With
Billy Sharp
June 20, 2011
I have had nothing but great experiences so far with the dealership & the people in the dealership. I had a dead battery issue recently, and the staff waited until I was able to get there to install a new b dealership & the people in the dealership. I had a dead battery issue recently, and the staff waited until I was able to get there to install a new battery and test the reliability of the car. They were also willing to drive me home if they couldn't get the vehicle going. More
by jimerrico
Employees Worked With
tyronne williams, chris , bill service
June 10, 2011
Derek is a great salesperson! Not pushy or overbearing but very descriptive and let me know what was going on every step of the way. I got exactly what I was looking for and would recommend EVERYONE to go but very descriptive and let me know what was going on every step of the way. I got exactly what I was looking for and would recommend EVERYONE to go see him! He was refered to me from a friend he treated the same way about a month ago, and I will continue to send referals as well. More
by Dcullen1
Employees Worked With
Derek Cates
June 07, 2011
I had an unfortunate incident while traveling on the highway. A vehicle in front of me ran over a large piece of tire tread from a semi-truck and hurled it into the air towards me as I was traveling beh highway. A vehicle in front of me ran over a large piece of tire tread from a semi-truck and hurled it into the air towards me as I was traveling behind this vehicle. As the tire tread flew up into the air in my direction it ripped my driver's side view mirror off the door without causing other damages to my vehicle. I was in need of emergency repair to replace my mirror. I work a few miles from the dealership so I decided to go on my lunch hour to see if they could help me. I was pleased that they could order the part but pleasantly surprised that they could have it and do the work on a saturday. Ruby Savoie, Service Advisor was receptive and very professional when I entered the dealership offering to help immediately as I was also scheduled to be at work the same day. Not realizing the mirror cover had to be painted, Billy Sharp, Service Manager offered to have this taken care of for me and agree to schedule a time for me to come in and have it snapped on so I could just drive away. I really appreciate professional and courtesy customer service as was given to me by the staff at Team Ford of Marietta and wanted to take the time to so noted. Thank You!!! More
by clarence powell
Employees Worked With
Billy Sharp, Service Mgr. & Ruby Service Advisor
June 06, 2011
WORST Customer service Award goes to ---->> Scott Patterson (TeamFord of Marietta Manager) <<---- he is absolutely horrible!!! Guys like this are the reason why car salesmen have such a b Scott Patterson (TeamFord of Marietta Manager) <<---- he is absolutely horrible!!! Guys like this are the reason why car salesmen have such a bad rep!! Way to go Scott. Yesterday (6/4/11) I bought a Used 2007 Mercury from Team Ford of Marietta. When I first arrived at the dealership I looked at the car, which looked great on the outside and inside. I asked to test drive and of course the salesman said yes. However he had to jump the car because the battery was dead. Obviously that was a very bad first impression, but simple things like leaving a light on can cause that so I test drove it anyway. Both of my parents were by my side to help me with making a decision for the right car. My father works on cars as a hobby so I trust his judgement. The car did have CarFax and no accidents or anything serious was reported. After weeks of looking for the right car and hours of reflection I decided to purchase this particular car. However the used car manager, Scott Patterson right of the bat came off as an arrogant sales man who only cared about money and not the needs of his customers. The reason I am mentioning this is because during the negotiation process of pricing the car to it's true value he would not budge on the price what-so-ever. His mannerisms and attitude were completely unprofessional. There was instant animosity which was completely obvious. Who knows why? The only reason I continued with the sale was because my salesman, Tim Savage was great, and I needed a car that day. The whole day my parents and I were promised that if the car continued to have battery problems after that day the dealership would replace it with a brand new one. Before I drove off the lot the car went through inspection and servicing. I was told verbally and through paperwork that everything was clean and the battery had no problems. Today (one day after purchasing) every time I started the car it struggled to turn on. The battery was hanging on and every time I restarted my car the settings would change back to default (huge indicator of a battery issue). The dealership/employees/management were dishonest. Again Scott Patterson the used car manager no longer wants to help me with the situation. He got his money so he does not care. BAD BUSINESS!! Remember this is one day after the car is bought. He was not even willing to give me a rental/courtesy car while my car is being serviced/detailed (This takes up 5-6 hours.) He deliberately told me "Well you better make some arrangements than shouldn't you?" Out of customer service purposes and me spending thousands and thousands of dollars, a rental car should not be an issue. He said, "That's more money coming out of my pocket". Which in reality it isn't. *** The worst part of the day was when he came into the room while me and my mother were signing contracts eating Cheetos and drinking soda right in front of our faces. His greediness and rude gestures/tone in his voice upset my mom and she expressed how unprofessional it was to not give me a courtesy car through the long wait. Blatantly he replied, "DUDE LISTEN, she is not getting a rental car. I'm losing too much money!!" Scott took it too far when he disrespected my mother by calling her dude. She was nearly in tears and Scott walked out with a smile on his face.*** ***It is apparent that Customer Service and leadership qualities of Team Ford of Marietta Management DO NOT EXIST. I am absolutely appalled, disappointed, hurt, and angry. How me and my Mother were treated. This is entirely UNACCEPTABLE. This is BAD business. I will never recommend anyone to purchase their next vehicle from here. The dishonesty, lack of respect and customer service, and disrespectful acts has gone too far!!*** More
by HillTop
Employees Worked With
Tim Savage, Scott Patterson
June 03, 2011
Although nobody likes spending money on repairs it's something that is necessary. They staff informed me frequently on what was going on with my vehicle and assured me it was in the hands of senior tech something that is necessary. They staff informed me frequently on what was going on with my vehicle and assured me it was in the hands of senior technicians. They offered a shuttle to get to and from work whenever needed and the driver (I didn't catch his name) was quite funny! I recieved the card that asked to rate he dealership from Emily Blackmon (she had stapled her business card to it) the cashier. Overall it was a wonderful friendly experience and I will continue to have my vehicle serviced at Team Ford. More
by Trace890
Employees Worked With
Billy sharp jeff jackson Emily Blackmon
May 27, 2011
Derek Cates was not at first able to find the type/price of used truck that we were looking for in his inventory. He searched other venues and found several but we didn't choose them. We later found what of used truck that we were looking for in his inventory. He searched other venues and found several but we didn't choose them. We later found what we were looking for else where, at the same time Derek found the same truck but it was slightly older with more milage but was more expensive. We told him about the other truck we found and he got the price much lower. We ended up with the exact used truck we were looking for at a great price. Derek was never pushy nor did he act like a typical car sales person. He seemed truly interested in our needs and found what we were looking for. More
by hlsb40
Employees Worked With
Derek Cates
May 27, 2011
Derek was great! He was very helpful and easy to work with and really listened to what I was looking for. He was able to get me exactly what I wanted and I didn't feel pressured at all. I would definitel with and really listened to what I was looking for. He was able to get me exactly what I wanted and I didn't feel pressured at all. I would definitely recommend them and will go there for anything I need in the future. More
by rudy303
Employees Worked With
Derek Cates
May 27, 2011
Derek worked with me and finance person for a long time. Might be buyer's remorse but I feel a paid too much for the vehicle but ultimately that was my decison. Derek is the kind of Salesperson you want to Might be buyer's remorse but I feel a paid too much for the vehicle but ultimately that was my decison. Derek is the kind of Salesperson you want to work with, he is very patient and knows all about all of the Models which impressed me. When I needed service for a defect in the car's interior the Service Dept. was fast and efficient, I can't remember his name but he really helped me and even got me a ride back and forth to the Dealership. More
by 1sneider
Employees Worked With
Derek Cates, and the Service Mgr.
