AutoNation Ford Miami

I scheduled a warranty service for a national recall over a month ago. Fast forward to today, I get there for my appointment early, and yet still found myself waiting an additional 35 minutes passed my sched a month ago. Fast forward to today, I get there for my appointment early, and yet still found myself waiting an additional 35 minutes passed my scheduled appointment time all because the service writer that was assigned to me decided to stand outside the glass doors ogling over another customers truck with the other service writers. When I was finally acknowledged, because I decided to ask what the delay was, KNOWING the reason already, the service writer decides to walk in. Mind you I was there for a SAFETY RECALL on brake lines and airbags, and I even requested to have my tires balanced and rotated for an additional cost, the SW didn't even know why I was there. Again, I scheduled the appointment a month ago for the work that was supposed to be done. He was still "lost in the sauce". Fast forward to 3 hours later, and I get a phone call from said SW saying they can't remove my lug nuts because they are "swollen". Mind you I put them on by hand and according to spec. Yet they can't remove the nuts with the pneumatic tools?? So instead he tries selling me a set of lug nuts for $375. No, I refuse, next! Fast forward a little more, I get to rhe dealership and have to wait around AGAIN while said SW is again ogling over another customers truck, revving the engine just to hear the turbo charger sound from that customers truck like kids. All the while I'm waiting for my car to even be dropped from the lift. They finally bring me my vehicle for the SW just to tell me that the recall wasn't even serviced because there were no parts available for said recall. What?! A MONTH youve known about the work and couldn't even coordinate to have the necessary parts or even called me to give the heads up? So instead you have me waste time and gasoline(which is scarce currently in Miami) and couldn't even had the decency to tell me about the work not done unless I has asked about it. The SW then tells me I'd have to wait an additional 4 months for some simple brake hoses?? Seriously??! How is that possible? And you couldnt even remove lug nuts with your air powered pknematuv tools? But you can definitely try to sell me a new set of nuts and bolts right? Nope! I feel honestly, cheated and like my actual concerns were just brushed off like nothing. More

Juan mesa my service advisor is awesome very professional and helpful thats the reason i have been going to this dealership for 14 years and helpful thats the reason i have been going to this dealership for 14 years More

I had a great experience in auto nation ford. .Yusef shehadah had help through the process very professional made it easy for me .Yusef shehadah had help through the process very professional made it easy for me More

Steven, the associate was super helpful and explained all the work that needed to be done. He was approachable and funny. Wish 1 hadn’t waited quite so long. the work that needed to be done. He was approachable and funny. Wish 1 hadn’t waited quite so long. More

Great salesman and managers, thanks for a great experience. I recommend this ford dealer to any one that is looking for a Ford. experience. I recommend this ford dealer to any one that is looking for a Ford. More

Not worth the time. Took over three hours for a simple oil change. Unable to handle all of customers needs. Not a one stop shop. Took over three hours for a simple oil change. Unable to handle all of customers needs. Not a one stop shop. More

Hector was very nice. The problem is that this is a corporation that is operating in deceptive trade practices. AutoNation has dealerships all over Florida. So when you l The problem is that this is a corporation that is operating in deceptive trade practices. AutoNation has dealerships all over Florida. So when you locate a vehicle that might not be a local lot, expect to pay to have the vehicle moved and negotiate with your local dealership on price. You will not be afforded the opportunity to purchase the vehicle through your local dealer, at least if it’s Miami Autonation Ford. Than this location. Also advertises vehicles without listing the stipulation on their price, only to quote a higher price for hem you get to the dealer. Like I wrote in the beginning, everyone I spoke to was very nice and professional. The company they work for Is deceptive. More

The sign says Customer Care is number one ,not true The Customer waiting area is very poor No coffee or water you must walk to the showroom for restroom and water and pay for your coffee No one greets y Customer waiting area is very poor No coffee or water you must walk to the showroom for restroom and water and pay for your coffee No one greets you when you come in to service area There is no exception of how long it will take to get your service done and you see a lot of pissed off folks in the room Remember we are coming to you for service we have no idea how long this will take Be upfront with your customers as to how long it will take I called for a recall appointment on Friday for an appointment on Monday morning They had my vin number and verified the recall When I got there they did not know if they even had the part for the recall? There is no pre planning This is the closest Autonation Ford To my home So I must keep going there I hope this helps More

The service department is a joke. The service manager is extremely rude and our service advisor is a pathological liar. Our vehicle went in for some recalls and a repair and was retur The service manager is extremely rude and our service advisor is a pathological liar. Our vehicle went in for some recalls and a repair and was returned with more repairs needed to be done and was almost towed to this dealership. Due to the treatment we have received at this dealership and service department, My vehicle was at this dealership for over a month. When we pick it up they removed part (engine cover) off my vehicle and then proceeded to tell me my car didn’t come equipped with one from the Factory. I will never purchase a Ford vehicle again. I have been a Ford driver since I was 16 years old and we are currently searching for a vehicle to purchase and get rid of our Ford. Sales manager lied to us and stated he was “taking care” of an outstanding $600 bill for the repair. Our vehicle is under warranty and it was covered and would cost us $0. Even though everyone thinks used car salesmen are liars, should come check out Autonation Ford of Miami. They take the top prize in customer dissatisfaction. More

Bryan my sales associate is the nicest guy there very honest and very helpful I recommend to go see him if you need a car new or used honest and very helpful I recommend to go see him if you need a car new or used More