AutoNation Ford Miami

My name is Devin P. , I called earlier this week to set an appointment for the service department. My engine light came on just recently and I'm not too savvy on maintena , I called earlier this week to set an appointment for the service department. My engine light came on just recently and I'm not too savvy on maintenance on cars, so I wanted to make sure I send my car to the correct people. I took my car to get diagnosed from the local auto part store and it was concluded that I have a small leak (EVAP) and need to get fixed soon. I called Autonation Ford of Miami Lakes earlier this week and asked to speak with an advisor to confirm how much this service would cost being that I didn't have a maintenance package. I was told by Bianca that she sent service advisor Andy a message to call me, and that has not happened. I called back twice on that particular day (which totals 3 times I called in 1 day) and still no return. In hopes that someone would call back I event set an appointment for today Saturday 5/20/23 at 8:45A to assure that someone would call before my appointment time. No one has called. I called the next day and requested to speak with another advisor, still no call. Called again and asked for a manager, I spoke with Bianca on this occasion as well and she escalated the situation to a manager to call me back and still no call back not even from a manager. This is really disheartening because this would be my first-time having service with AutoNation ford and this is the type of service the company is displaying as my first encounter. I'm really disappointed because, I'm not a millionaire, I work a regular 9-5 just like everyone else and with the cost of living exceeding I don't have the extra funds to pay outrageous prices. I'm trying to do my due diligence and make sure I keep up my car because this is my first problem with car since I brought it back in 2021. I love my car and want to make sure I keep it up. I'm really upset about this. More

Service was not very good kept my car to long and no loaner was available I feel I should have been offered a loaner for the amount of time they had my car loaner was available I feel I should have been offered a loaner for the amount of time they had my car More

Hector Porras is the best Salesperson we’ve ever worked with. From the start, he was attentive, communicative, respectful and knowledgeable. Excellent customer service. I’m very grateful for the profession with. From the start, he was attentive, communicative, respectful and knowledgeable. Excellent customer service. I’m very grateful for the professional and expedited experience. Thanks so much for taking care of us and for listening to our wishes. Thanks again! Highly recommend him! More

Super fast, easy and reliable thanks to the team and specialty to Juan mesa. Thanks specialty to Juan mesa. Thanks More

The service was great, fast responsive and completed all work within align! Loved the professionalism and service engagement. work within align! Loved the professionalism and service engagement. More

I’ve been going to this dealership for over 10 years because of Service Manager, Juan Mesa. He is honest and trustworthy. because of Service Manager, Juan Mesa. He is honest and trustworthy. More

Chris was very helpful during a very busy time fixed my car under warranty and helped with transportation car under warranty and helped with transportation More

Service is great and professional mechanics! By far, the only professional mechanics I know of. By far, the only professional mechanics I know of. More

Jamie did mission impossible using FaceTime and showed me the entire vehicle. I live in Va. Jamie was very patient when I ask him to show my wife and I the sides, undercarriage, interior, engine compartment the entire vehicle. I live in Va. Jamie was very patient when I ask him to show my wife and I the sides, undercarriage, interior, engine compartment and the engine running. The service provided to the vehicle is the way I want a vehicle checked before it hits the lot. Jamie and Terry were a pleasure to work with and both went out of their way. More

Hugo is EXCELLENT WITH CUSTOMERS. He is caring and helps all customers. Hugo is kind and knows his job. He should get a raise! He is caring and helps all customers. Hugo is kind and knows his job. He should get a raise! More