AutoNation Ford Miami

Unfortunately, this was a really bad experience. I took our church shuttle for it's 70k mile service. It was drop off October 25th at 11am. We got no call of status and we called several times to ob I took our church shuttle for it's 70k mile service. It was drop off October 25th at 11am. We got no call of status and we called several times to obtain status. This all took place over a span of 8 days. Left messages during that time as well. I finally took time off from work on November 8th to go to the dealer to fine out what happened. Customer service in the service lobby wasn't up to pair either without going into details. Service guy told me the shuttle was ready, so I said okay I'll take it today. Then he says give me a few hours so the techs can put it back together. (They had it for 8 days, it still wasn't together) I say okay, call me. Of course no call and no returned call when I calling the same day. So I take more time off the very next day. The shuttle wasn't ready until 4pm and the 70k service was not completed. The only thing done was an oil change. At that point we just needed the shuttle back for Sunday service. I will never take a vehicle back to that place again. Not to mention one of their drivers bumped my truck with a box truck same day. Just a scuff but dang. More

Orlando M Rivas, my Service Advisor is excellent. The service he provides is professional and respectful. He explains everything in detail and he kept me updated on the status of my vehicle. I truly The service he provides is professional and respectful. He explains everything in detail and he kept me updated on the status of my vehicle. I truly appreciate the service I receive at AutoNation Ford on 57th Ave. More

Personal amable ,confiable y muy buena atención al cliente ,satisfacieron mis necesidades referente a mi auto ,quedé muy satisfecha cliente ,satisfacieron mis necesidades referente a mi auto ,quedé muy satisfecha More

The delear is amazing everyone treats you amazing, and the service area really great people highly recommend getting your vehicle serviced here, the service manager Luis amazing person treats you like fam the service area really great people highly recommend getting your vehicle serviced here, the service manager Luis amazing person treats you like family. More

Excellent service anytime I come here I am treated with respect and professionalism. Huge ty to Andys for all the help. Best Ford service center around! respect and professionalism. Huge ty to Andys for all the help. Best Ford service center around! More

Excelente trabajo y quede satisfecha con lo que hicieron con las bolsas de aire y cambio de aceite con las bolsas de aire y cambio de aceite More

I find everyone very friendly, and willing to help. I will not trust any other dealer with my vehicle. I will not trust any other dealer with my vehicle. More

Horrible services took my car for a recall and now my car is leaking oil they are saying is normal. I took the car to another dealer and told me to take it back to them since no one will work on the car do t is leaking oil they are saying is normal. I took the car to another dealer and told me to take it back to them since no one will work on the car do to the oil leaking. Now I have a car that is leaking they are telling is normal. My car was in perfect there was no issues when I took it the first time. More

Good service overall. I was given all the time I need it in order to get answers I was given all the time I need it in order to get answers More

Great customer service great prices this is my favorite dealer in south Florida. Salesman explained everything about the truck. I’ll give 100 stars .to everyone managers accounting finance department dealer in south Florida. Salesman explained everything about the truck. I’ll give 100 stars .to everyone managers accounting finance department More