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AutoNation Ford Miami
Miami, FL
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They failed to disclose an accident that a Ford F150 Raptor I purchased from them was involved in. I found out, after purchasing this truck, that it was involved in a rear end accident and Autonation F Raptor I purchased from them was involved in. I found out, after purchasing this truck, that it was involved in a rear end accident and Autonation Ford Miami lied to me about it. When I purchased the truck in August of 2020, I asked if there were any accidents or damage and asked to see a CARFAX report. They promised that the car was perfect and sent me a clean CARFAX report. I ran another CARFAX report in October of 2020, after I purchased it, and now it shows that on July 27, 2020, the truck was involved in a rear end collision and was put up for sale about 2 weeks later. I sent an email questioning why the accident wasn't disclosed to me and I still have not received a response from the used car manager Julio Roman or my salesperson, Gio Bustillo. They were very responsive before the sale but now, after the sale, I get no response. The truck was always serviced at Autonation Ford Miami and it should have been inspected when the prior owner traded it in so they can't say they didn't know about the accident. I just checked the rear of the truck and saw a yellow CAPA sticker on the inside of the rear bumper so that shows the bumper was replaced with an aftermarket bumper. Any trained automotive technician should have seen this. Also, part of a trade in would be the disclosure of any accident history so either AutoNation Ford Miami knew about the accident and covered it up or they didn't properly inspect the truck and missed the proof of accident. Either way, they failed to either disclose or properly check. Please be careful and thoroughly inspect any vehicle you buy from Autonation Ford Miami and don't trust them. I bought the truck and had it shipped to New York so I went with the word of Autonation Ford Miami that there were no problems. I trusted the staff at Autonation Ford Miami and was screwed since I overpaid for a truck that is now permanently devalued due to an accident report that they failed to disclose to me. Their lack of disclosure about the accident will cause me problems reselling in the future. I am very disappointed in my experience with Autonation Ford Miami. I am a lifelong Ford enthusiast, I currently own three Ford vehicles (a 2014 Shelby GT500, a 2004 Ford Mustang Mystichrome Cobra and the 2014 Ford F150 Raptor) and I'm also a Honorably Discharged Disabled Military Veteran who trusted AutoNation Ford Miami and was screwed over because of it. UPDATE (11/2/2020 at 11AM): As requested by the dealership, I called the GM at AutoNation Miami just now and spoke to someone who told me that AutoNation Miami will not do anything, not even offer an apology for my poor experience. The GM spent most of the time, trying to convince me that I should just accept the vehicle as is, there is nothing they're willing to do, and that they inspect all their vehicles with a 125 point, or more inspection. When I asked how could they miss a large CAPA sticker inside the bumper, which shows that the bumper was replaced with an aftermarket piece, he said that doesn't mean anything. I asked if it wasn't that important, then why didn't the salesperson disclose it? How could they not see it if they inspected the vehicle as well as they claim to? If I were to try to trade in a vehicle, they would not have such a cavalier attitude about an accident report. They even went as far as to try and tell me that if I ordered a part for a car with my VIN, through the dealership, it would show up on the carfax report. I challenged that statement and asked for proof because I've ordered parts for all my Ford through the dealerships over the years with VIN numbers and never had anything come up on carfax. The dealership spent most of the conversation trying to just gaslight and force me to accept that they're unwilling to do anything to change my experience, not even offer an apology. Again, buyer beware. I'm a lifelong Ford buyer, from my first Mustang when I was 17 to this Raptor, my Cobra and Shelby at 45 years old and I'm extremely disappointed at my treatment from AutoNation Ford Miami More
To: Mike Jackson , CEO Nicky, Customer RelationsCc To: Mike Jackson , CEO Nicky, Customer Relations Cc Hector Abeilairas GM Mathew Drew’s CFS Mgr Armando Ibanez, GM Please be advised that Aut To: Mike Jackson , CEO Nicky, Customer Relations Cc Hector Abeilairas GM Mathew Drew’s CFS Mgr Armando Ibanez, GM Please be advised that Auto Nation Ford Personnel was most helpful on 6-23-20 in honoring the agreement for my the purchase of our Ford Explorer 2020. Mr. Hector Abeilaras, General Mgr assisted us in the completion of the contract as well as Mr. Mathew Drew, CFS manager in all that was pertinent to us. Mr. Armando Ibáñez , another GM was also caring and took the time to offer his support as well . Thank you Auto Nation Ford & Nicky, at Customer Relations for providing exemplary customer support and follow up in order for us to enjoy this vehicle fully . Norma Sánchez-Zick & Santina Sanchez More
The worst Customer Service I had a leased Ford Escape 2017 from Autonation Ford Miami. The lease termination date is Jul/26. Last week I have trying to contact the dealer to kno I had a leased Ford Escape 2017 from Autonation Ford Miami. The lease termination date is Jul/26. Last week I have trying to contact the dealer to know what to do to return the car but nobody answer the phone and when answer, the receptionist transfers me to an extension where nobody answer. I have left message and nobody call me back. So I decided to go directly to the dealer to return the car on Saturday Jul/22. When I was at the dealer, they did not wanted to receive the car and ask me to go back during the week. I responded to the person who attend me that I was driving 20 miles from home and that I need to leave the car in that moment. He refused to receive the car and he told me that I should call beforehand. When I respond him that I was calling during the week and nobody answer, he shrugged his shoulders and told me that this was not his problem. So I decided to leave the car anyway and leave the keys (the two copies) over the counter where he was working. I left the sales room and went to the car to take pictures and wanted to take pictures of the interior, but the car was closed, so, I return to the sales room and ask him for the key to open the car and take the pictures and he said me that he haven seen any keys and the keys was not on the counter. In this moment I took my phone and record a video saying that I was returning the car and the person who I leave the keys to, try to hide behind the computer monitor for no appearing in the video. So I leave the car at the dealer on Saturday Jul/22 at 2:47pm (Time taken from the photos). My main concern is to know that they receive the car and start the return process. Today, 5 days after, I have not received any confirmation to know the status of the return process. More
I will recomend my ford, everyone have diferent opinions the sale was great deal , smooth and professional and relax no hassle, the price was set and they keep the word, finances was great through ford the sale was great deal , smooth and professional and relax no hassle, the price was set and they keep the word, finances was great through ford More
I hate car dealerships but this one was a pleasure Vinnie was nice. I appreciate the soda. I usually do not like going to car dealerships. The hassle, the lying, the pressure. But thank you to sale Vinnie was nice. I appreciate the soda. I usually do not like going to car dealerships. The hassle, the lying, the pressure. But thank you to salesman Vinnie and manager David for making my experience a pleasure. All my kids enjoyed it also. Will recommend to my friends.. More
service contract they need to have a manager write up the extended warranty contracts or have them supervised by an upper management but at least more then the service they need to have a manager write up the extended warranty contracts or have them supervised by an upper management but at least more then the service person typing it up. I had the horrible experience in my life I thought I would never have from a dealer. I went in for service and was told I can extend my dealer warranty when my current warranty was up and extend it to up to 36 more months or 75,000 miles which ever came first. so I said ok he had trouble writing it up and said sign here an empty contract and showed me in computer what I was told to be and extended warranty after my 36 month original warranty ended. so I got in the mail the contract and started paying 1800.. and changed for this. to my surprise I found out it expired along with my original warranty and was not what I was told instead sold me something else I never new existed. The management told me you signed it nothing to more to do . so I paid for nothing and now do not have what I originally wanted. to me I felt scammed and fraud , that a salesmen would sell something to me I didn't ask for. More
My daughter, a 19 years old, went to the service department on Nov 16, 2013 because she noticed a noise when she went over speed bumps in her 2006 Ford Explorer. Since we had an extended warranty th department on Nov 16, 2013 because she noticed a noise when she went over speed bumps in her 2006 Ford Explorer. Since we had an extended warranty that I bought at this dealer, I instructed her to get the car inspected. First, she was told that inspecting the car and diagnosed the problem it will cost her $125.00which se refused to pay because she knew that under the warranty the maximum you will pay for any repair is $100. Then they told her that it would take 1.5 hours to diagnose the problem (She saw a group of mechanics chatting in waiting area like they did not have any assignments).Then the service advisor said that they could not work in her car because it was Saturday and they could not contact the extended warranty department (although this is the dealer who sold me the warranty). The light of the tire pressure was on so my daughter was to put air in the tires. They brought the car back without doing anything, did not put air in the tires and did not inspect the truck just to make sure that there was a safety issue that could case a major problem. I called to complaint to the manager and he said that the light of the tire pressure was intermittent which indicate a problem with the system. I asked if he checked the tires with a tire pressure gauge and he said that the service advisor visually checked the car and did not see any problem with the tires! When my daughter got home I check the tire pressure light and it was solid red (the service manager just lie) and the front right tire has 20 PSI. In my 20 years of Ford ownership I had never had such a bad experience. This service department did not have regard for the safety of a young client that could have a serious problems but maybe because it was Saturday, it was too much an inconvenience. More
We purchased a 2013 Ford Edge on September 16, 2013 and while the Carlos Delgado, the salesman, began to give us a demonstration on the keyless entry system we noticed a very visible a dent on the driver s while the Carlos Delgado, the salesman, began to give us a demonstration on the keyless entry system we noticed a very visible a dent on the driver side window trim. WE had to point out this very apparent blemish and had to keep asking him how it would be repaired and making sure we were clear that we expected the issue to be correct by the dealer immediately - his response "no problem it only takes a minute to switch this out." We had to call Carlos to follow-up on this issue and 4 phone calls and 2 visits later (time/money/gas), we still have a dent - good news the part has been ordered and received by the service area. On Tuesday (10/08) we asked to speak to a manager and was directed to Lois Damas who promised to resolve matter and coordinate the fix and speak with Carlos and the Service Manager to resolve the matter immediately, we left office with his promise to call use directly with a plan/instructions - 2 days and no word yet! Amazingly it only took the cracked team a few seconds to suck the down payment out of our checking account. Also during the demonstration, Carlos was having problem with the SYCN of our cell phone. During our first return visit to the service area it was explained that there were updates that needed to be installed. Why this was not done BEFORE we drove away with the car is just poor management. The dealer should have the industry knowledge and common sense to update the on-board, if updates were release during the time the vehicle was delivered to them and purchased. My rule of thumb is the dealer is only as good as its first impression and service department. In this case, I do not believe that the service department/manager is aware of the history. In fact based on experience with him, we believe that if the issue had been handled correctly and communicated to him he would have ordered the part without requiring or 1st return visit and would have made sure the trim was replaced on return visit 2. This experience makes me very glad that I have a Cadillac and have experience excellent service from Williamson Cadillac in Miami every time. More
My wife and i was shopping for a new car early this year. We had our eye on the 2013 Ford Edge. Had horrible experience down here at Key West at the local Dealer so i did a little searching online and landed We had our eye on the 2013 Ford Edge. Had horrible experience down here at Key West at the local Dealer so i did a little searching online and landed on Autonation's website. Find 3 vehicles we liked so i gave them a call. I got connected to Dan The Excellent! Because that is the service he provided to us while we were there just 3 days later! Ended up driving home with our new Deep Impact Blue Edge! Him and the Folks at Autonation Miami are the best at what they do! We are customers for life! George & Krisztina More
The dealership was graet and privided great service the sales guy(David Correa) was very helpful as well and made the deal happen he listened when I said all I could afford was $300 per month and he made i sales guy(David Correa) was very helpful as well and made the deal happen he listened when I said all I could afford was $300 per month and he made it happen More