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AutoNation Ford Miami
Miami, FL
622 Reviews
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Showing 622 reviews
February 27, 2013
A truck was brought in for warranty service. This is a conversion truck which sits on a ford chassis. The warranty work was related to the conversion. The truck was repaired. However, because the vendo conversion truck which sits on a ford chassis. The warranty work was related to the conversion. The truck was repaired. However, because the vendor that created the conversion was not an established vendor with this ford store and had a 30 day payment policy, the ford store threatened to hold the truck until they were paid by the warranty company. The total bill was less than $600.00. I find it amazing that customer service has gone out the window in today's world. We are a business that holds 19 ford vehicles locally and have been in the area for more than 25 years and despite all this are being treated like 3rd world citizens by this ford store. Whether I am a individual vehicle owner or a fleet owner don't they understand that people cannot be without their vehicles for a day let alone 30. Steer clear of this ford store .. they are all about the money not the customers.. More
by igarneff
Employees Worked With
Gerson Perez
Helpful February 18, 2013
I ordered my wife a 2013 Ford Fusion SE from a different dealer (we live in Central Florida) on December 22nd, 2012. We custom ordered the car since the closest one we were able to find with the options she dealer (we live in Central Florida) on December 22nd, 2012. We custom ordered the car since the closest one we were able to find with the options she wanted was in Ohio. I understand that when custom ordering it can take between 8-12 weeks just to begin the building process, but the experience I had along the way was miserable. Not only were we treated as "low priority", our order was placed with "low priority". After 8 weeks, I had enough of Ford Marketing telling me I had to talk to the dealer for more information (all they could tell me was that the order was "processing") and the dealer telling me I had to talk to Ford to get more information. I was becoming even more frustrated as I had $2250 in rebates from the factory that were going to expire in two weeks and a locked-in low APR rate from my bank for the financing that would expire as well. On Tuesday I called Ford Marketing and told them enough was enough and I was cancelling my order and going with the Kia Forte (wife's second choice). The call center employee asked if she could find one built with the exact specifications we desired and I told her "sure, good luck" because I had been looking every few days myself. Shoot - I was willing to drive out of the state just to get it if we could get it sooner! I didn't think she'd come back with anything but to my surprise, told me one had just been delivered to a dealership in Miami - AutoNation Ford Miami. I figured I'd give it a shot though the deal I had arranged with the other dealer I initially ordered from would be hard to beat. That Tuesday evening I called AutoNation Ford Miami and Dan Saraiva answered, he's in Internet Sales. I described my frustrating situation (he apologized for the other dealerships behavior and my bad experience) and that he had one shot to earn my business or I was going to get the Kia. I told him he had to match the price I agreed to purchase it for with the other dealer and that it had to be that exact car. In just a few minutes he called me back and said they would match the deal, but the dealer fee was a bit higher - I was perfectly fine with this given I wouldn't have to fight for the other deal anymore. Since I live 300 miles away, he offered to drive it to me himself but I preferred to pay to have it delivered on a truck (didn't want the extra miles and usage on it). Dan worked out every detail, had the paperwork overnighted to me with a return envelope for overnight shipping, and wow'd me with every step. By Thursday I had the paperwork in my hands and a check from my bank, by Friday I had the car in my driveway - wow! Dan kept me appraised of everything very well via text message (which was extremely convenient for me) and provided me more than enough detail along the way. He managed to come in on his day off (Wednesday) to get everything prepared and shipped to me - something he didn't have to do but he did. We wanted the car to be delivered that Saturday and he seemed to be having trouble arranging that - but much to my surprise - he had been working to arrange it for Friday night! On Friday morning at 10:30am I received a text message from Dan that said "Good morning. Good news, the car just got detailed, I received your paperwork, and I just loaded it on the truck for delivery tonight." - WOW! I couldn't believe it!!! He followed it up by saying "Also, I threw in a new set of nice floor-mats since this model doesn't include rear floor-mats and I know you'll want to keep the floor clean." - WOW! Later that evening Dan send me a message and told me to be sure to take a picture of us with the car when we got it and send it to him. He called us immediately after we sent the picture and spent an hour on the phone walking us through all of the features and talking us through the setup for the Sync system - WOW AGAIN! It was 8:30pm and a sales person was just as excited to be helping us as we were to be sitting in our new car! Unbelievable! You see, what most sales people and dealerships forget is that it's the little things that really make for a great and memorable buying experience. I work in the automotive industry and in the past I've even built a piece of software that helped make car buying easier, but nothing could be as good as the experience we had this go around. It sounds cheesy but Dan and AutoNation Ford Miami single-handedly restored my faith in Ford (I also own a Mustang GT). They didn't have to go the extra mile and do the extra things that they did, and Dan certainly didn't have to add a personal touch to the entire process, especially given the price I was paying, but they did anyways and I couldn't have had a better buying experience. I'd buy another car with Dan and AutoNation Ford Miami in a heartbeat because we were treated like royalty (even though we never once visited the store) and because it's the extra little things that really made it perfect. Thanks Dan and thanks AutoNation Ford Miami - you guys really helped make an already frustrating situation into an amazing experience! We WILL be buying our next car from YOU. *Note: I will be posting this same review elsewhere (ease of copy+paste) and this is NOT spam. Verify my identity - my name is Joshua Hays and you can Google me to see I have nothing to do with Ford and/or AutoNation. I genuinely mean the things I said. More
by joshuahays
Employees Worked With
Dan Saraiva
October 24, 2012
Management was extremely helpful and patient. It was truly a pleasure working with them and being able to purchase my car. I left with a brand new car and will for sure refer my friends and family to t truly a pleasure working with them and being able to purchase my car. I left with a brand new car and will for sure refer my friends and family to this dealership. Thank you so much!, More
by PatriciaQ
Employees Worked With
Management staff
October 09, 2012
Very helpful staff. Knowledgable. Would do business with in the future. Very clean dealership. The manger was there to help - not in an office as I had seen in other dealerships. Have recommended them to ot in the future. Very clean dealership. The manger was there to help - not in an office as I had seen in other dealerships. Have recommended them to others and will continue to recommend. More
by sandpad
Employees Worked With
Eddy Socias
October 09, 2012
I have to say that this was the smoothest and easiest experience I've had in purchasing a vehicle. Everyone from the receptionist to the GM were fantastic. Dan, the salesman, was extremely knowledgable, experience I've had in purchasing a vehicle. Everyone from the receptionist to the GM were fantastic. Dan, the salesman, was extremely knowledgable, informative and friendly. He made this experience very enjoyable. I would definitely recommend all my friends and family to go and see him. Thank Maroone Ford of Miami for the hospitality. Awesome!!!!!! More
by Rdmf250
Employees Worked With
Dan Saraiva, Eddy Socias, Luis Rivas
May 11, 2012
The dealer was very aggressive and pushing. As soon as he understood we were not going to buy he attacks us...really bad manners.I would not recommend it understood we were not going to buy he attacks us...really bad manners.I would not recommend it More
by pompano
Employees Worked With
Mike Truchter
October 01, 2011
Good guy , try had to get you the best deal that's where I bought my truck and he gave me great cash back for my 2006 truck , a lot of cars in stock, recommend Luis damas when purchasing a new or used car. I bought my truck and he gave me great cash back for my 2006 truck , a lot of cars in stock, recommend Luis damas when purchasing a new or used car..even though the staff at maroone Ford car sales are all friendly ... recommend to buy your next car or trick here More
by josenick
Employees Worked With
luis damas
July 17, 2011
We have given the Ford Dealership of Maroone in Miami a high rating due to the outstanding employees we have dealt with. They aim to please! We had ordered after market parts and Dan Saraiva, accessories high rating due to the outstanding employees we have dealt with. They aim to please! We had ordered after market parts and Dan Saraiva, accessories Manager kept on it until we were satusfied. Ronald Vasconcelos sold us our new Fiesta and without his help we might have bought a model that we would not be happy with down the road. Further he made sure and followed up on all of our questions. He even went so far as to make sure we were invited to learn about SYNC in an individualized tutorial session. Overall FORD is the best and these two employees of Maroone Ford of Miami. More
by tommyttt
Employees Worked With
Ronald Vasconcelos and Dan Saraiva
March 16, 2011
I believe that everyone that my wife and I dealt with in order to get us our vehicle were professional. They did a great job in making us feel comfortable and helping us achieve the price we needed to get order to get us our vehicle were professional. They did a great job in making us feel comfortable and helping us achieve the price we needed to get to. I would definitely recommend this dealership to family and friends. More
by Juli0325
Employees Worked With
Stanley Jones, Cary Perez, Luis Rivas
June 19, 2007
I did the same thing, went online and talked to an online sales representative. I asked if the dealership provided any discounts for Government employees (State of Florida). He stated that they would knock sales representative. I asked if the dealership provided any discounts for Government employees (State of Florida). He stated that they would knock off $5,000 off the ticket price. I went to the dealership and that is where the truth came out. They gave me $800 deal off the vehicle and wanted to give me $3000 for my 2004 Ford Focus. Blue Book value was $8000. The vehicle was in perfect condition. More
by ortizant
