AutoNation Ford Mobile

This has been a very disappointing and disgusting service experience. Making a scheduled appointment is a total joke, all it does is push the time out two weeks and then puts your vehicle at the back of the experience. Making a scheduled appointment is a total joke, all it does is push the time out two weeks and then puts your vehicle at the back of the line. Vehicle was taken in for transmission fluid leak and erratic shifting. After a week there was finally a plan to make repairs. Picked up vehicle and noticed shifting problem, Returned to service dept, they kept for three days and said there wasn't a problem. Picked up vehicle and noticed ATF on the pan and parts missing as result of incomplete repair. Took vehicle back AGAIN. Was told that they would take a look at it. I told service rep that this was a result of a negligent repair and it was all on them to make the repairs immediately. There is very little professionalism. You get the feeling they are doing you a favor by even looking at your vehicle. At one point I was told that I could take my vehicle to the other Ford dealer down the street. Customers aren't greeted when they arrive, usually have to hunt someone down. If you want to know what's going with your vehicle, then you have to follow-up on your own because it's unlikely that you'll get any information from the rep. I've been a life-long Ford guy, but this may very well be my last Ford. More

I loved this car lot! Everyone was so nice and friendly. 10/10 would definitely recommend! Special thanks to Jvonte, his customer service was excellent, I wouldn’t want to Everyone was so nice and friendly. 10/10 would definitely recommend! Special thanks to Jvonte, his customer service was excellent, I wouldn’t want to do business with anyone else More

Very nice and easy to deal with. The salesman Jonathan was great. It was quick and easy. The salesman Jonathan was great. It was quick and easy. More

This place is horrible, especially with communication and keeping you informed about your vehicle. I received 1 automated text stating they received my car. Aug 8/9 I waited a few day then I called the servi keeping you informed about your vehicle. I received 1 automated text stating they received my car. Aug 8/9 I waited a few day then I called the service department looking for my advisor “Robert”, I could not get a person at the site on the phone, (twice the customer service kept taking my number and name saying they would relay the message), this was during operation hours..I waited days,( this is now day 9) no-one reached out to me so I called again, I finally got a person that worked at the actual site and was asked who my advisor was…..and was told “we do not have a Robert that works here, well at least not in service” so I texted the number that I received the message on and called again. Another person answered the phone, I asked for Robert. He said “ok let me get him for you,” I said I just called, someone said a Robert does not work there, he stated “oh, because no one calls him/knows him by Robert, we all call him Tyler.” Finally was told they do not have an on site mechanic to fix an engine problem. I only had the car a few months before had to fix/so called replace my engine, now not even a year later I’m back in for my engine. This time it’s leaking oil out of the tailpipe, hesitating to drive and smoking, they kept my car for 2 weeks and 6 days. ……I had to rent a car for those days, he said they had to figure out what was wrong with my car first to see if the damage was covered under warranty , (which it was) I finally got my car on Aug 25, He said he can’t explain what happened but the engine just came a loose ….. when I got my receipt, they changed my email address to some weird address, I guess so they can have an excuse as to why they did not reach out to me, but I had previous notifications.I asked about reimbursement for the Rental and was told I had to call/reach out to the 1 800 Ford number/email….I did that, still no response! After all this…..I called yesterday Sept. 3 to tell Jerry the manager that my car started to hesitate again and won’t go past 75/80 and the check engine light came on and he had the nerve to tell me that I’ve been racing my car because I have to keep getting my engine fixed/replaced. And most of the speed limits around Mobile is 65 mph! (I was on the interstate but don’t see why that was anything to say to a customer) but a so called new engine should be able to withstand that pressure….right???)! This was a horrible experience and my car is still not fixed!!!!! (Some Proof in photos) More

The car lot is a very friendly place everyone is so nice and friendly make you feel welcome and friendly make you feel welcome More

Everybody idea what it was great. The sales person, the finance company and the price negotiations were great. The sales person, the finance company and the price negotiations were great. More

I’ve been with AutoNation Ford for 20 plus years and 9 cars later!! You know I got to LOVE them to get ALL my card there!! cars later!! You know I got to LOVE them to get ALL my card there!! More

The sales lady was brand new so we had some bumps but she did great did great More

Excellent service! !! I highly recommend this group, very knowledgeable and always helpful. Keep up the great work. !! I highly recommend this group, very knowledgeable and always helpful. Keep up the great work. More

Excellent Customer service throughout the entire process. Will most certainly buy from Autonation Ford of Mobile again. Will most certainly buy from Autonation Ford of Mobile again. More