AutoNation Ford Mobile

Makenzie was great. She kept me informed on what was going on with my vehicle. She was very helpful and polite. She kept me informed on what was going on with my vehicle. She was very helpful and polite. More

I received a recall for brake fluid about a month ago so I called Autonation Ford to schedule a service appointment. The employee that answered gave me 2 impossible options along with new information that t I called Autonation Ford to schedule a service appointment. The employee that answered gave me 2 impossible options along with new information that they have no rental cars available. This seems odd since Ford sedans are pretty much the most common cars in my area & I paid more for the warranty that is supposed to guarantee rental cars. So I hung up to call a locally owned Ford dealership, the same exact employee answered from the same call center somewhere in Florida. I hung up and called the next day (Wednesday). An employee named Keshawn answered and was very helpful while scheduling me for a time I would be able to wait for my car & sent me a confirmation email for the next Monday 3:15pm. The following Saturday I received a voicemail from Keshawn saying he was going to reschedule my appointment with absolutely no reasoning or consent then he sent a confirmation email for an appointment on Wednesday 7:00am. Those are 2 completely different time frames so that made no sense to me. I called the call center at 8am, Monday (day of my original appointment) to ask to speak to my Service Representative Chris, whoever answered the phone told me he would leave a note for Chris to call me immediately since I changed my work schedule in order to make this appointment. After 2 hours of no response, I call again to say I just want to speak with someone at my dealership, not the call center. Again the employee said they would leave a note for the next available person. After another 3 hours of no response, I call again & finally get transferred to Chris. He has no idea I have been waiting for a call from him all day. He tells me it is absolutely no problem for me to drop my car off today but I can’t wait for it because the time of the appointment (another lie told by the call center employees). When I drop my car off at Autonation, I expressed these concerns with the service manager and they said there’s nothing they can do because this call center has been a headache for them for the past 3 years. I don’t know who’s lied during this experience but I can guarantee I will never be a Ford or Autonation customer ever again because of this cherry on the top of issues I’ve had over the 3 years I’ve had this hot wheels car. More

Setting up my service online was easy and my services were performed correctly and in a reasonable amount of time. were performed correctly and in a reasonable amount of time. More

We are loyal to Ford and have been for years! My family dealt with the previous owner of this dealership many years ago. My family dealt with the previous owner of this dealership many years ago. More

AutoNation Ford Mobile is a great place to purchase Ford Vehicles and to get them sericed. Vehicles and to get them sericed. More

It was an unexpected visit, but they made it very quick and easy, as always. and easy, as always. More

The service is great! Drove in with a warning light flashing left with a smile Drove in with a warning light flashing left with a smile More

Service advisor. Ryan did a great job of being efficient with my truck and getting the work done. Ryan did a great job of being efficient with my truck and getting the work done. More

Professional service, respectful customer service, quality service care, quick turn-around. Nice atmosphere, with clean bathrooms and customer waiting area quality service care, quick turn-around. Nice atmosphere, with clean bathrooms and customer waiting area More