AutoNation Ford Mobile

I have been using the dealership since I bought my Ford explorer. Never had a problem with them explorer. Never had a problem with them More

Worst customer service ever. Bought 2 Expeditions here. Had Platinum service plan and had to rent my own rental car. Was told my plan would pay for rental car after mine was look Bought 2 Expeditions here. Had Platinum service plan and had to rent my own rental car. Was told my plan would pay for rental car after mine was looked at. 10 days it sat before looked at recall problem. Service ticket had 3 other repairs they did not touch. Leaking tire repair, side electric mirror malfunction, and broken gas door latch. 4 weeks later they said car would be ready. When I picked up car found out only recall was completed. They didn't even look at tire I asked them to fix. Came back and told service manager about it and he got mad and told me to go somewhere else. Paid my own Car Rental $1,100 and they said service advisor just needed to call them. This service center used to be reputable. Now its terrible. More

Great service department. Reps are very professional & keep you informed of service status. Nicholl is very good at keeping you informed Reps are very professional & keep you informed of service status. Nicholl is very good at keeping you informed More

At first AutoNation Ford Mobile was amazing to work with. From the start they were the only one the worked via text from the start based on my request. Zach and Walter were great to work with and went above From the start they were the only one the worked via text from the start based on my request. Zach and Walter were great to work with and went above and beyond to make sure I got the vehicle I wanted. Grateful for the vehicle at the price. However problems with the way they handled the warranty and were very deceptive. Any buyers looking to purchase the AutoNation warranty please beware if you are not located near an Autonation. I was hesitant as I live over 2 1/2 hours away and was considering getting my own warranty through someone else because of the in vs out network deductible. They reassured me that the auto nation network included some local dealers in my area. Update it doesn't. It only includes Autonation. I asked several times and they said I was good. Now I have made a claim and they say my local dealership is out of network. I reached out to AutoNation Ford Mobile before posting and what they say is now completely different now that they sold the warranty and got their money. They claim I misunderstood when in reality they misunderstood what I was saying or just wanted to deceive me into purchasing the warranty. It makes complete sense that I was concerned about the increased deductible and being out network vs in after the price tag was close to $4k and living 2 1/2 hours away but they blame it on me now. Beware of the deception.. More

Love autonation. Great service friendly and courteous people. Well pleased with the service that I receive from them Great service friendly and courteous people. Well pleased with the service that I receive from them More

Helpful on issues that the dealership could not fix (body work). Updated on work being done so not just sitting there wondering when would get finished…. Very pleasant work). Updated on work being done so not just sitting there wondering when would get finished…. Very pleasant More

Took in a brand new truck that had a short in the window up/down button. Was told diagnostics would take 7 days. After two weeks I reached out and they said the part had to be ordered. 6 weeks later and sti up/down button. Was told diagnostics would take 7 days. After two weeks I reached out and they said the part had to be ordered. 6 weeks later and still no part. More

My Service Advisor is incredible. I’m from Los Angeles and the competition is fierce. Customer loyalty is a big thing or you go out of business. I know the manager and he shows the r I’m from Los Angeles and the competition is fierce. Customer loyalty is a big thing or you go out of business. I know the manager and he shows the right attitude towards the customers. I come in with Problems or Concerns and the Service Department solves them. They listen to me. They make sales by listening and and inspecting the complaints. It was Seasonal work for me. I went in for a battery replacement. Didn’t need one. I had concerns about my tires, 3 had a decent tread but rain is coming after the lack of with all the heat. The other was an odd ball tire. I wanted my tires gone with four matching originals. I got it. They ordered them right away got them the next day. Alignment. New wipers which I needed. And the Works which includes oil change and filters, check wires, hoses and general check plus topping off all fluids. They also rotate all tires. I’ve never had a back in situation where something wasn’t fixed the first time. My trim is a Titanium which is loaded. Even if you don’t have a Ford I would recommend this Dealer. And their prices are very reasonable. They say what they’’ll do and do what they say. More

Nicole was a great help through the whole process. She communicated with me both over phone and email to keep me updated on the whole process. Highly recommend Nicole as a service advisor. She communicated with me both over phone and email to keep me updated on the whole process. Highly recommend Nicole as a service advisor. More

Fast service and accommodating to a customer’s needs! Nothing better, good job and I will be back. Nothing better, good job and I will be back. More