AutoNation Ford Mobile

I was told I had an appointment set for my oil change and tire rotation as well as for someone to look at warning lights I was then told that was just when I was to drop off that they were days behind and tire rotation as well as for someone to look at warning lights I was then told that was just when I was to drop off that they were days behind and it was going to be over a week before they could possibly look at it. If that’s the case then they need to ensure people have vehicle to use. We are a 1 car family and need transportation When I called back I was told that they could put my car on the list but they had no idea when they would look at it as they were working on cars from the 6th ( which is when I dropped off my car). I called on the 13th. This is unacceptable. If you have an appointment then that is when the car should be looked at. Maybe even 1 day after but not 6 More

Ease of service, friendly staff, always come to this location for service on my car location for service on my car More

Nice people to work with. Ryan is the best. Just wish parts werent so hard to get. parts werent so hard to get. More

Great customer service! I accidentally dropped my car off a week before my actual appointment, and they were still able to work it in and get everything taken care of in a timely manner. Chris was very kind a week before my actual appointment, and they were still able to work it in and get everything taken care of in a timely manner. Chris was very kind and helpful. Awesome experience overall! More

I wish I checked here first. DO NOT GO TO THIS PLACE.I I wish I checked here first. DO NOT GO TO THIS PLACE. I took my Explorer in for a new key and recalls. They call me and say hey we tried to pair I wish I checked here first. DO NOT GO TO THIS PLACE. I took my Explorer in for a new key and recalls. They call me and say hey we tried to pair your new key and we erased your current key it so you will need to buy a new OEM key for $175 so we can fix our mistake. I am like WHAT you erased my key then tell me I need to buy a new one before I even approved it? So they sell me a key and give me "FREE" programming. Then tell me my car is ready but now the tech noticed some concern to do with front,rear, steering, and brake lines?? but it would be additional $99 diagnostics to check everything even though they just screwed the alignment. So drove home and the alignment or something is totally off it is floating all over the road now (see update) which they did the alignment. How can you be an Authorized Ford service shop and have this bad of service. Needless to say I am getting my Explorer and taking it directly to a repair shop for investigation to have them review the mess. I will say Laura S. has communicated with me and that I appreciate that except not calling me before erasing my key then charging me for their mistake but I feel either the techs or AutoNation has trained their techs to milk their customers for more than what is needed very very shady feeling dealing with them. UPDATE 10/07/2021: I tried to drive the vehicle to repair shop and the toe-link recall they install broken and I almost had an accident and had to be towed to my repair shop I now have my insurance company involved I WILL NEVER EVER SET FOOT IN THE PLACE. I called AutoNation they said "we told you need new shocks" this has zero to do with shocks I have installed both shocks and struts this has NOTHING to do with incompetence and not installing the toe link correctly that could have killed me or another driver on the road. YOU HAVE BEEN WARNED STAY AWAY. More

Noticed the paper mat wasn’t used.this visit.Tyler is a Noticed the paper mat wasn’t used.this visit. Tyler is a courteous and professional employee. Noticed the paper mat wasn’t used.this visit. Tyler is a courteous and professional employee. More

Ms Gabbi helped me and she was very informative and very professional. I would definitely recommend her for service appointments and other needs. 10 out 10. Thanks Ms Gabbi I will be back to see you. professional. I would definitely recommend her for service appointments and other needs. 10 out 10. Thanks Ms Gabbi I will be back to see you. More

I was treated with professional and friendly service from the moment I arrived for my service appointment. the moment I arrived for my service appointment. More

Outstanding dealer with "great" people, service and facilities. I've been a customer since moving back to the area 12 years ago. And I keep coming back for more!!! facilities. I've been a customer since moving back to the area 12 years ago. And I keep coming back for more!!! More

They are very nice and they know alot about their trucks. I will recommend that anybody needing a fine truck to go and see them. I will recommend that anybody needing a fine truck to go and see them. More