AutoNation Ford Mobile

service department No one can fix a problem for three weeks and want call me back or answer my call they think I'm stupid it's like there putting me off my next move is No one can fix a problem for three weeks and want call me back or answer my call they think I'm stupid it's like there putting me off my next move is a lawyer and another service department More

TERRIBLE CUSTOMER SERVICE Up date on my nephews new Ford Fusion: Brand new vehicle with 2000 miles on it had the engine quit (Blew up) in Springfield Tennessee. Vehicle was tow Up date on my nephews new Ford Fusion: Brand new vehicle with 2000 miles on it had the engine quit (Blew up) in Springfield Tennessee. Vehicle was towed to Tracy Langston Ford. He and his teenage daughter were trying to return home to Mobile Alabama. They were left on there own to get the vehicle and themselves off the freeway. Tow truck driver gave them a ride to a motel. Took a taxi to the airport the next morning so they could rent a car. They had to be home (450 miles away) the next day for work. No help or response from Tracy Langston Ford. They have had it now for 33 days. That is twice as long as they have had it. Keep saying parts are in. Should be soon....Said damage was minor and superficial. Two pistons, crankshaft, and head have to be replaced. Minor?? Really. He thought Auto Nation Ford, the dealer he purchased the car from, could possibly care enough to help. He was wrong. They could care less. They supplied him with Phone numbers to call for help. Turned out the phone numbers were no good. He now gets no response at all from them. I went on both there facebook pages and tried to get some help. Auto Nation said they would get back with me. They did not. Tracy Langston would not even comment. However both removed my comments from their facebook pages. Ford Motor Company in Dearborn did contact him and asked for information so they could look into it. They must still be looking. Have not helped at all. Any help from anyone would be greatly appreciated, If nothing else please like this page, or better yet share it to see if anyone can help. My nephew's Grandmother and Stepmother both retired from Ford Motor Company. What happened to loyalty? Mike Fay More

On January 14,2014 I purchased a 2006 F150 King Ranch .I had a great buying experience . Everyone was very helpful and professional. Tyler Hamilton and Terry Buford went out of their way to make this a grea had a great buying experience . Everyone was very helpful and professional. Tyler Hamilton and Terry Buford went out of their way to make this a great buying experience. Both men went out of their way including, staying late and coming in on their off day. It's my second purchase from Treadwell Ford/Auto Nation Ford. I would recommend any one looking for a new or used vehicle to give Auto Nation Ford Mobile a chance. Mr. Ozell Dubose was very helpful in obtaining financing and also warranty options for my purchase. I really appreciate all their efforts. Great truck! James T. Crandall Sr. More

Edited Review - they helped me out when needed. Thank you for your help and prompt response to my reimbursement. I just hope these issues don't happen again in the future. for your help and prompt response to my reimbursement. I just hope these issues don't happen again in the future. More

Went in to get rear end penion bearing replaced. I was quoted "in the ballpark" at one price then went to pick the vehicle up and was given a price $600 greater. Don't know what their idea of "in the ball quoted "in the ballpark" at one price then went to pick the vehicle up and was given a price $600 greater. Don't know what their idea of "in the ballpark" is but mine is definitely not give or take $600. They also did not keep me updated on the status of the job. I had to call back numerous times leaving voicemails that weren't tended to until many hours later. Absolute horrible experience. What happened to customer service being a top priority.. More

Thanks to our wonderful sales person Donna Wood buying our new 2013 Ford Edge was a great experience! She went above and beyond to show us the the different selections! Everyone was very nice as we will our new 2013 Ford Edge was a great experience! She went above and beyond to show us the the different selections! Everyone was very nice as we will continue to come in for our future services! Thank you Donna I love my new Ford Edge! Sincerely , Susie & Dan Nice More

Purchased my first new car in years. Did my research based on friend's cars, internet searches, etc. Decided to get rid of my MINI for a 2013 Focus 5 door Titanium model. First let me say Ford should pu based on friend's cars, internet searches, etc. Decided to get rid of my MINI for a 2013 Focus 5 door Titanium model. First let me say Ford should pull all the vehicles with Microsoft Ford Touch. It doesn't work and is a liability in regards to safety. It reboots all the time, makes you stare away from the road, and "forgets" my iPod and a host of other settings just randomly. I've had to reboot and re-program my entire car several times, as if I just bought it - just to get what I paid for to work. To add insult to injury, the transmission (which has KNOWN issues) is terrible. It's like driving with a student driver learning how to use a manual transmission and it's SUPPOSED to be an automatic. Don't let these guys tell you anything about the technology - they don't understand what is in their own product. Then to my surprise the check engine light comes on and the car barely starts, and shudders like the welds are coming off. Not to mention alignment issues since day one. I should have never left the BMW brand, let alone purchase from this dealership. Sure the price was right and it was a speedy transaction, but that's where they leave you. Currently my Focus is back in the shop with no date to be released while I drive a crappy loaner car. At least they are working on it, and assure me that I'll be satisfied. The only thing that will satisfy me is a new car - and NOT the model I have - something better, or all of my money back so I can go purchase a non-American made car. More

Great people to deal with. Tore off my side view mirror. Ordered a replacement fast and got it put on quickly and perfectly. Have bought 3 vehicles at Treadwell. I won't shop anywhere else. Ordered a replacement fast and got it put on quickly and perfectly. Have bought 3 vehicles at Treadwell. I won't shop anywhere else. More

Just got a great deal on a very slightly used Expedition. Only 7100 miles on it. Not even broken in yet. Jason was great to deal with. Very easy deal and will recommend to friends. Only 7100 miles on it. Not even broken in yet. Jason was great to deal with. Very easy deal and will recommend to friends. More